Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... See more
Company replied
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... See more
Company replied
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Company replied
All Sarah and her team at the Fleetwood Freeport store were really helpful and explained all our options for my mum’s new bed. The delivery process was easy to use as I had to delay at one point. I ca... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
170 reviews
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We were shown all the detail of our…
We were shown all the detail of our purchase individually and gave time for us to absorb all. Waiting now for our delivery on the 5th December. Very pleased so far.
November 20, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for sharing! We’re thrilled you felt well-informed and comfortable during the process. Your delivery on December 5th is just around the corner—can’t wait for you to enjoy it!
Until next time, take care,
Megan at Customer Care!
shop staff were very friendly very…
shop staff were very friendly very helpful and not pushy, even at collecting a mattress they helped load.
November 13, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate that our staff was friendly and helpful without being pushy. We're also glad they assisted you with loading the mattress. Thank you,
Megan at Customer Care!
Reply from Bensons For Beds - Fleetwood
Thank you for your feedback Michael! We’re delighted to hear you received excellent service and that everything was delivered on time. Providing a smooth and helpful experience is always our goal!
Thank you for an amazing review – Lauryn at Customer Care 💜
Thank you Sarah for all your help!
November 4, 2025
Reply from Bensons For Beds - Fleetwood
We’re so glad Sarah could assist you and make the process easier!
Thank you for your positive review – Lauryn at Customer Care 💜
I saw Sarah at the Affinity Centre in…
I saw Sarah at the Affinity Centre in Fleetwood she was so helpful and explained everything nothing was too much trouble talked me through the mechanical bed I purchased and explained everything would highly recommend her
November 6, 2025
Reply from Bensons For Beds - Fleetwood
We’re delighted to hear that Sarah provided such exceptional service. It’s wonderful that she took the time to explain everything clearly and make the process so easy for you. Your recommendation means a lot to us!
Thank you for your positive review Irene💜
Lauryn at Customer Care
Sarah at Bensons Fleetwood was most…
Sarah at Bensons Fleetwood was most knowledgeable & friendly made you feel at ease in choosing no pushing into making your choice. Would highly recommend
November 4, 2025
Reply from Bensons For Beds - Fleetwood
We're glad you enjoyed your experience at our Fleetwood store. It's great to hear that our colleague was so helpful and made you feel comfortable while choosing. Thanks for your recommendation,
Megan
Customer Care Team
Great service
Couldn't have asked for a more friendly and knowledgeable sales assistant as Madalina.
November 1, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience. We appreciate you mentioning the friendly and knowledgeable assistance you received.
Your satisfaction means the world to us,
Megan
Customer Care Team
Great all round experience
From entering the store until having the bed delivered, it was an easy process - excellent communication and time slot for delivery confirmed a few days prior to it arriving so you aren’t waiting in all day… this was back up by a phonecall on the day itself!
October 19, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that the entire process, from entering the store to the bed delivery, was easy for you! It's great to know our communication and delivery time slot confirmation worked well. We appreciate your feedback,
Megan at Customer Care
Morgan was very helpful choosing a bed.
October 7, 2025
Reply from Bensons For Beds - Fleetwood
We're glad that we could help you choose a bed. Thank you for your positive feedback; we appreciate it. – Lauryn at Customer Care 💜
Mattress…
Everything thing went to plan we were kept informed every step of the way
September 29, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that everything went according to plan, and you were well-informed throughout the process. Thank you for your positive feedback!
Take care,
Megan at Customer Care
Sarah very knowledgeable,patient and…
Sarah very knowledgeable,patient and great character.
October 2, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your kind words! We're glad Sarah’s knowledge, patience, and character made a positive impression.
Take care,
Megan at Customer Care
Dave was incredible with his great…
Dave was incredible with his great knowledge and patience.
September 23, 2025
Reply from Bensons For Beds - Fleetwood
Thanks so much! I’m delighted Dave could help with his knowledge and patience. Ready to help whenever you return! Take care, Megan at Customer Care.
Reply from Bensons For Beds - Fleetwood
We appreciate you highlighting our helpful staff! We're happy you had a positive experience with our team.
Thank you,
Lauryn at Customer Care.
Amazing service
Amazing service
Amazing service. Dave was super helpful, helping us find the right pillows, mattress and bed for our space. We tried out multiple across the showroom, while Dave gave us the information we needed to know about them in great detail. We found everything we needed at a great price without any compromise on quality. Overall super happy and very excited for our new bed to be delivered.
September 23, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you received amazing service and found the perfect items for your space. It's great to know that our team was helpful and provided detailed information. Thank you for your positive feedback; we hope you enjoy your new bed!
Thank you,
Lauryn at Customer Care.
Heartily recommended.
The sales assistant was not pushy and fully explained the different products, as well as payment options.
September 20, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We appreciate your positive feedback! We're happy to know that our sales assistant was helpful in explaining our products and payment options.
Thank you,
Lauryn at Customer Care.
The staff were great Dave took us round…
The staff were great Dave took us round the store and showed us all our options before we settled on our purchase very pleased
September 11, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your kind review! We're thrilled to hear that Dave provided excellent customer service and helped you find the perfect purchase. We hope you enjoy your new item!
Sarah was fantastic
Sarah was fantastic, asked plenty of questions to determine the best options for us. Showed us a range of suitable mattresses within our budget
September 4, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had a fantastic experience! It's great to know that our team member helped you find suitable mattresses within your budget. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We're happy you had a good experience. Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Excellent customer service from Sarah
Excellent customer service from Sarah, very knowledgeable and helpful without being pushy or too much. A very pleasant shopping experience!
August 25, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your positive shopping experience. We're happy to hear that our team member was knowledgeable and helpful without being too pushy.
Take care,
Megan at Customer care
Very professional, helpful and stress free
Very professional and helpful when choosing a bed. It's our second time buying a bed from Bensons in the last few months. Service is stress free. They keep you informed all the way until you receive your bed.
August 22, 2025
Reply from Bensons For Beds - Fleetwood
We're so glad to hear you find our team professional and helpful when choosing a bed. It's wonderful that you've had a stress-free experience with us, and we appreciate your positive feedback! Take care, Megan at Customer Care
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