From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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A wonderful sales Lady who described each & every mattress in depth that I enquired on. Was totally satisfied that I’d be taken to the right mattress for me & my sleep patterns. Would not hesitate to... See more
Company replied
I went in Bensons in Fleetwood to get an idea of mattresses and prices. Gemma helped me and let me try numerous mattresses.I narrowed it down to my perfect choice. I am on their e mail mailing list no... See more
Company replied
Great customer service in store, went in 4 times with mum and dad, then daughter, SIL and granddaughter before choosing our products. Every time they amended our quote to reflect the changes in choice... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
154 reviews
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Dave was incredible with his great…
Dave was incredible with his great knowledge and patience.
September 23, 2025
Reply from Bensons For Beds - Fleetwood
Thanks so much! I’m delighted Dave could help with his knowledge and patience. Ready to help whenever you return! Take care, Megan at Customer Care.
Reply from Bensons For Beds - Fleetwood
We appreciate you highlighting our helpful staff! We're happy you had a positive experience with our team.
Thank you,
Lauryn at Customer Care.
Amazing service
Amazing service
Amazing service. Dave was super helpful, helping us find the right pillows, mattress and bed for our space. We tried out multiple across the showroom, while Dave gave us the information we needed to know about them in great detail. We found everything we needed at a great price without any compromise on quality. Overall super happy and very excited for our new bed to be delivered.
September 23, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you received amazing service and found the perfect items for your space. It's great to know that our team was helpful and provided detailed information. Thank you for your positive feedback; we hope you enjoy your new bed!
Thank you,
Lauryn at Customer Care.
Heartily recommended.
The sales assistant was not pushy and fully explained the different products, as well as payment options.
September 20, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We appreciate your positive feedback! We're happy to know that our sales assistant was helpful in explaining our products and payment options.
Thank you,
Lauryn at Customer Care.
The staff were great Dave took us round…
The staff were great Dave took us round the store and showed us all our options before we settled on our purchase very pleased
September 11, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your kind review! We're thrilled to hear that Dave provided excellent customer service and helped you find the perfect purchase. We hope you enjoy your new item!
Sarah was fantastic
Sarah was fantastic, asked plenty of questions to determine the best options for us. Showed us a range of suitable mattresses within our budget
September 4, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had a fantastic experience! It's great to know that our team member helped you find suitable mattresses within your budget. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We're happy you had a good experience. Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Excellent customer service from Sarah
Excellent customer service from Sarah, very knowledgeable and helpful without being pushy or too much. A very pleasant shopping experience!
August 25, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your positive shopping experience. We're happy to hear that our team member was knowledgeable and helpful without being too pushy.
Take care,
Megan at Customer care
Very professional, helpful and stress free
Very professional and helpful when choosing a bed. It's our second time buying a bed from Bensons in the last few months. Service is stress free. They keep you informed all the way until you receive your bed.
August 22, 2025
Reply from Bensons For Beds - Fleetwood
We're so glad to hear you find our team professional and helpful when choosing a bed. It's wonderful that you've had a stress-free experience with us, and we appreciate your positive feedback! Take care, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our team member was very understanding of your requirements. Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
The salesman was very good indeed
August 23, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for the kind words! We pride ourselves on having knowledgeable and friendly salespeople who are always ready to assist. We appreciate your feedback and hope to see you again soon.
Excellent service great quality…
Excellent service great quality delivered on time and were helpful
August 21, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your kind words! We pride ourselves on providing excellent service, high quality products, and timely delivery. We're always here to help in any way we can. Thanks for choosing us! 😄 #CustomerSatisfaction #HappyCustomers #QualityService
the person knew her job
August 21, 2025
Reply from Bensons For Beds - Fleetwood
We're glad you were pleased with the service. Thank you for your feedback; it means a lot to us! Take care, Megan at Customer Care
Treat like a princess & sleeping like one.
From walking through the door of the local store, trying the mattress and it being delivered its been perfect. Yep you may get cheaper but you won't get the respect, quality and perfect planned delivery. 2nd time shopping here & will go back. My sleep is improved so much I wake up feeling refreshed.
July 21, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your kind words and continued support! We are thrilled to have helped improve your sleep and provide you with a quality shopping experience. We look forward to serving you again in the future. Sweet dreams! Megan at Customer Care💤
Buying a mattress
From start to finish the whole process done smoothly
July 24, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for your positive review! We are so glad to hear that your experience with us was smooth from start to finish. We strive to provide excellent service and we appreciate your feedback. Thank you for choosing our business, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
Thank you for the kind words about Kath. We're lucky to have her on our team and we're so glad she was able to assist you! We look forward to seeing you again soon. 😊 Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
Thank you so much for your positive review! We strive to provide the best customer service possible. We truly appreciate your support and look forward to seeing you again soon, Megan at Customer Care
I would highly recommend...
We had a lovely experience when visiting our local Bensons store. Dave greeted us on arrival and let us have a look around before approaching to see if we needed any assistance. Dave was very informative and helped us to find what we were looking for. During our visit (which was quite lengthy) we never felt pressured or rushed. We asked a million questions and all were answered patiently and professionally. I would highly recommend based on my experience.
July 14, 2025
Reply from Bensons For Beds - Fleetwood
Thank you so much for taking the time to share your positive experience with us, ! We are thrilled to hear that Dave provided exceptional service and helped you find exactly what you were looking for. We truly value your recommendation and look forward to welcoming you back to Bensons again in the future.
The lady that dealt with us at your…
The lady that dealt with us at your Fleetwood store, Kath, was excellent. She explained everything, was very patient and understood the importance of choosing the right bed.
June 20, 2025
Reply from Bensons For Beds - Fleetwood
Thank you so much for your kind words about Kath at our Fleetwood store! We are so glad to hear that she provided excellent service and helped you find the perfect bed. We will be sure to pass along your compliments to her. We appreciate your business and hope to see you again soon, Megan at Customer Care
From being in the shop in Fleetwood the…
From being in the shop in Fleetwood the experience of how to pick the correct bed and delivery exceptional service.
Thank you.
June 18, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your lovely review! We're delighted to hear about your positive experience at our Fleetwood location. Megan at Customer Care❤️
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