From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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A wonderful sales Lady who described each & every mattress in depth that I enquired on. Was totally satisfied that I’d be taken to the right mattress for me & my sleep patterns. Would not hesitate to... See more
Company replied
I went in Bensons in Fleetwood to get an idea of mattresses and prices. Gemma helped me and let me try numerous mattresses.I narrowed it down to my perfect choice. I am on their e mail mailing list no... See more
Company replied
Great customer service in store, went in 4 times with mum and dad, then daughter, SIL and granddaughter before choosing our products. Every time they amended our quote to reflect the changes in choice... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
154 reviews
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Reply from Bensons For Beds - Fleetwood
We’re delighted to hear your experience was professional from start to finish! That’s exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
A first class service
The bed was delivered, when I was informed, the dri ers were very friendly and helpful, all rubbish was taken away but this was paid for, a first class service.
December 17, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate your feedback and are glad to hear that the delivery was punctual, the drivers were friendly, and the rubbish removal service met your expectations.
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Great help from Sarah got exactly what…
Great help from Sarah got exactly what we needed left the store very happy
December 14, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had a great experience and found what you needed. Thank you for sharing your positive feedback with us!
Thank you, Team Bensons - Jess
Excellent Service and Delivery
On this occasion l was very pleased with the team work and customer service keeping in touch throughout and
Delivery was on time
November 27, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your positive experience! We're so glad to hear that you were pleased with our teamwork, customer service, and on-time delivery.
– Thank you, Jess- Team Bensons
Anthony and Duncan delivered our…
Anthony and Duncan delivered our beds,Anthony and Duncan worked in a safe and professional way explaining to me that the new mattresses require airing at room temperature before the are made .
Both Anthony and Duncan are good ambassadors to your company.
Delivered on time ,kept updated.
Delivered with care and attention, respectfully entered the property.
The products I purchased are of good quality and worth every penny I paid.
I recommend Bensons for beds I was kept updated from purchase to delivery. Great shopping experience.
December 1, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We appreciate you taking the time to share your shopping experience. We're so glad to hear that you are satisfied with your purchase and the delivery service. It's great to know that the team provided a safe, professional, and informative service. We value your recommendation!
Great customer service
Great customer service. Followed up with calls when they said they would.
November 28, 2025
Reply from Bensons For Beds - Fleetwood
What a lovely review, Kevin! This is exactly the service we strive to give to our customers, I will pass this back to the Customer Service team so that they can be aware of what an amazing job they are doing. - Team Bensons
Excellent experience
Patient staff in store when selecting mattress
Delivery to our choosing and on time and with care
November 24, 2025
Reply from Bensons For Beds - Fleetwood
We’re delighted to hear our team was patient while you selected your mattress and that your delivery was arranged exactly as you wanted – on time and with care! That’s the service we aim for every time. 💜
Thank you for your positive review – Lauryn at Customer Care
Superb customer service
Superb customer service.
Listened to my requirements and advised on best choices for me.
I wasn’t rushed and was given time to consider all options.
Delighted with my new bed, mattress and fantastic deal. I look forward to receiving it.
November 21, 2025
Reply from Bensons For Beds - Fleetwood
Thanks for sharing! We’re delighted you had such a smooth experience and found the perfect bed and mattress. Enjoy your fantastic deal—we can’t wait for you to receive them! Megan at Customer Care🛏✨
Reply from Bensons For Beds - Fleetwood
We’re thrilled to hear everything was perfect from start to finish.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
We were shown all the detail of our…
We were shown all the detail of our purchase individually and gave time for us to absorb all. Waiting now for our delivery on the 5th December. Very pleased so far.
November 20, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for sharing! We’re thrilled you felt well-informed and comfortable during the process. Your delivery on December 5th is just around the corner—can’t wait for you to enjoy it!
Until next time, take care,
Megan at Customer Care!
shop staff were very friendly very…
shop staff were very friendly very helpful and not pushy, even at collecting a mattress they helped load.
November 13, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate that our staff was friendly and helpful without being pushy. We're also glad they assisted you with loading the mattress. Thank you,
Megan at Customer Care!
Reply from Bensons For Beds - Fleetwood
Thank you for your feedback Michael! We’re delighted to hear you received excellent service and that everything was delivered on time. Providing a smooth and helpful experience is always our goal!
Thank you for an amazing review – Lauryn at Customer Care 💜
Thank you Sarah for all your help!
November 4, 2025
Reply from Bensons For Beds - Fleetwood
We’re so glad Sarah could assist you and make the process easier!
Thank you for your positive review – Lauryn at Customer Care 💜
I saw Sarah at the Affinity Centre in…
I saw Sarah at the Affinity Centre in Fleetwood she was so helpful and explained everything nothing was too much trouble talked me through the mechanical bed I purchased and explained everything would highly recommend her
November 6, 2025
Reply from Bensons For Beds - Fleetwood
We’re delighted to hear that Sarah provided such exceptional service. It’s wonderful that she took the time to explain everything clearly and make the process so easy for you. Your recommendation means a lot to us!
Thank you for your positive review Irene💜
Lauryn at Customer Care
Sarah at Bensons Fleetwood was most…
Sarah at Bensons Fleetwood was most knowledgeable & friendly made you feel at ease in choosing no pushing into making your choice. Would highly recommend
November 4, 2025
Reply from Bensons For Beds - Fleetwood
We're glad you enjoyed your experience at our Fleetwood store. It's great to hear that our colleague was so helpful and made you feel comfortable while choosing. Thanks for your recommendation,
Megan
Customer Care Team
Great service
Couldn't have asked for a more friendly and knowledgeable sales assistant as Madalina.
November 1, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience. We appreciate you mentioning the friendly and knowledgeable assistance you received.
Your satisfaction means the world to us,
Megan
Customer Care Team
Great all round experience
From entering the store until having the bed delivered, it was an easy process - excellent communication and time slot for delivery confirmed a few days prior to it arriving so you aren’t waiting in all day… this was back up by a phonecall on the day itself!
October 19, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that the entire process, from entering the store to the bed delivery, was easy for you! It's great to know our communication and delivery time slot confirmation worked well. We appreciate your feedback,
Megan at Customer Care
Morgan was very helpful choosing a bed.
October 7, 2025
Reply from Bensons For Beds - Fleetwood
We're glad that we could help you choose a bed. Thank you for your positive feedback; we appreciate it. – Lauryn at Customer Care 💜
Mattress…
Everything thing went to plan we were kept informed every step of the way
September 29, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that everything went according to plan, and you were well-informed throughout the process. Thank you for your positive feedback!
Take care,
Megan at Customer Care
Sarah very knowledgeable,patient and…
Sarah very knowledgeable,patient and great character.
October 2, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your kind words! We're glad Sarah’s knowledge, patience, and character made a positive impression.
Take care,
Megan at Customer Care
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