From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A wonderful sales Lady who described each & every mattress in depth that I enquired on. Was totally satisfied that I’d be taken to the right mattress for me & my sleep patterns. Would not hesitate to... See more
Company replied
I went in Bensons in Fleetwood to get an idea of mattresses and prices. Gemma helped me and let me try numerous mattresses.I narrowed it down to my perfect choice. I am on their e mail mailing list no... See more
Company replied
Great customer service in store, went in 4 times with mum and dad, then daughter, SIL and granddaughter before choosing our products. Every time they amended our quote to reflect the changes in choice... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy experience
Very easy experience - Fast and painless - Very good service
July 2, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for the positive feedback! We're glad to hear that your experience with us was seamless and efficient. Providing great service is always our top priority. We look forward to seeing you again in the future, Megan at Customer Care
Wonderful customer service
Sarah was very helpful and knowledgeable regarding Bensons products. She made the whole experience a pleasure. I would recommend Bensons to family and friends.
June 9, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our team member's expertise and assistance made your experience enjoyable. We appreciate your recommendation and are grateful for your positive feedback, Megan at Customer Care
Getting the right bed …
Knowledgeable sales man not pushy helped me get the right mattress for me and pillow, showed me good range of products till I found the ones that suited me and my budget very good choices 👌
June 7, 2025
Reply from Bensons For Beds - Fleetwood
We're delighted to hear that our sales team helped you discover the perfect mattress and pillow within your budget. Sleep well, Megan at Customer Care
Good experience
The girl in the shop made my experience easy. She gave me a quote & time to think about my decision to buy.
May 30, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that the team member made your experience easy! We appreciate you taking the time to provide feedback and are glad you felt supported in your decision. Take care, Megan at Customer Care
Morgan was amazing that's why i purchased
Morgan who was the lady that helped me was amazing.... she talked me through all the options and was very knowledgeable .. she was also really friendly and funny and put me at my ease and made the whole buying experience an absolute joy... she should get a promotion or a raise as she is a real asset to the shop.
May 26, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience. It's great to know that the assistance you received was so helpful and enjoyable. We appreciate your kind words and will certainly share your feedback with the team. Thanks for taking the time to leave a review, Megan at Customer Care
Lovely sofa
Lovely sofa. Good delivery. Actually better than I expected.
May 29, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you are enjoying the sofa! We appreciate you taking the time to share your delivery experience with us. Take care, Megan at Customer Care
Excellent
The sales assistant Sarah made it an easy choice & made the whole process easier for me with her quote & help.
May 25, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our sales assistant made your decision easier and provided helpful assistance with the quote. Thank you for your positive feedback, Megan at Customer care
Great customer service would recommend
We meet Sarah whom works at the Fleetwood branch as we was in the area on a day trip and she was so helpful and friendly.
We live 40 miles away and have closer store to go to but due to how helpful Sarah was on the Saturday on our day trip we made the journey back to Fleetwood on the monday to purchase our bed. From this store. When you have staff this friendly and helpful it's worth travelling that extra mile for the extra service.
May 26, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience Martin! It's wonderful that our team member was so helpful during your visit. We appreciate you making the journey back to our store; it means a lot to us. Thank you for your feedback, Megan at Customer care
Reply from Bensons For Beds - Fleetwood
We are so happy to hear your delivery was on time and that you received excellent service! We appreciate your positive feedback, Megan at Customer Care
Dave was very good
Dave was very good at showing us around the showroom with plenty of options of beds to choose from, even offered us the sleep pressure machine to find the right firmness of mattress for us , excellent service
April 27, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you found our showroom helpful and appreciated the options available. It's great to know the sleep pressure machine helped you find the right mattress. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We appreciate your positive feedback! We are so happy to hear our staff was helpful and lovely; we value your business. Take care, Megan at Customer Care
Patient staff and knowledgeable and…
Patient staff and knowledgeable and happy to walk away while we discuss which one we want . Then they sorted price and delivery
No pressure selling
May 20, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're glad you enjoyed your experience. It's great to hear our patient staff helped you make a decision without pressure and sorted out the details for you. Thanks for the positive feedback, Megan at Customer Care
Excellent customer service and delivery.
Excellent customer service. The staff made us feel very welcome and caring. The delivery was excellent too, on time and delivered with care.
May 13, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
"Thank you for your kind words! We strive to provide exceptional customer service and we're thrilled to hear our team made you feel welcome and cared for. On-time delivery and care are top priorities for us. We appreciate your feedback and hope to serve you again soon!" #CustomerSatisfaction #ExceptionalService
They had just what we were looking for
May 5, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your kind words! We are thrilled to know that we were able to provide exactly what you were looking for. Your satisfaction is our top priority and we look forward to serving you again in the future.
Poor delivery service…
As I am disabled and my husband is in hospital having cancer treatment, I paid for assembly when I bought an electric bed suitable for someone with health issues. Although the bed was assembled, the delivery team neither attached the headboard not even assembled it. As a result I had to spend time struggling to do this when I should have been visiting my husband in hospital.
April 30, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We apologise for any inconvenience this may have caused you, especially during this difficult time. We strive to provide exceptional service and will work to ensure that this issue is addressed and resolved. Your feedback is valued and will help us improve our services in the future. Thank you for bringing this to our attention.
We are sending well wishes to your husband.
Take care,
Team Bensons
Good customer service with patience in…
Good customer service with patience in store trying all the types of mattresses available
April 24, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your kind review! We are thrilled to hear that our customer service team was able to provide you with a patient and positive experience while trying out our different mattress options. Thanks for choosing us! :)
Sleep well,
Team Bensons💜
Very helpful staff
April 25, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for taking the time to share your experience with our staff! We strive to provide excellent customer service and are pleased to hear that we were able to help. We look forward to seeing you again in the future.
Sleep well, Team Bensons💜
Dave the sales man who dealt with me
Dave the sales man who dealt with me , was extremely good and gave a great deal of thought and consideration into what mattress and bed would be suitable for my disabilities. Thank you Dave.
April 11, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank YOU for choosing us, [Customer Name]! Here at our business, our priority is always making sure our customers' needs are met. We're happy to hear that Dave provided excellent service and accommodations for your unique needs. We truly appreciate your positive feedback!
Sleep sound with Bensons.
Such choice and knowledge of the product gave me confidence to purchase my bed. Service and delivery using iPad our phone is great. You always know where and when you’re purchase is. Obviously purchases to suit all your price needs.8
April 15, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your review! We're thrilled to hear that the knowledge and service provided by our team gave you confidence in your purchase. Our convenient delivery options and wide range of prices are just a few ways we strive to meet all of our customers' needs. Enjoy your new bed!
Enjoyable shopping experience
Our experience was lovely. We tried so many comfortable mattresses, and decided on one which was in the sale and is perfect for us. We cannot wait until it's delivered!
Kath was an exceptional advisor, and we rate her guidance as 10/10. A fantastic employee, a warm and humorous lady, and a specialist in mattresses.
April 12, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for the wonderful feedback! We are thrilled to hear that you had a lovely experience and found the perfect mattress in our sale. Kath is a valued member of our team and we are so happy that she was able to provide exceptional guidance. We can't wait for your mattress to be delivered and for you to experience a comfortable and restful sleep. Thank you for choosing us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.