Excellent customer service from the staff at Fleetwood location (special mention to Kath, who was very helpful and patient). Received plenty of emails/text messages from the company (but not too many!... See more
Company replied
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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We had a great experience in the store on freeport, I have already given a review, we spoke to a lovely girl called Gemma, who was very helpfull, professional and polite. She explained everything. An... See more
Company replied
Can’t fault the whole process of buying our new bed from Bensons . The instore salesperson was excellent during the buying process Communication thereafter was excellent and I was kept informed of th... See more
Company replied
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Company replied
Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
171 reviews
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Reply from Bensons For Beds - Fleetwood
We are so happy to hear your delivery was on time and that you received excellent service! We appreciate your positive feedback, Megan at Customer Care
Dave was very good
Dave was very good at showing us around the showroom with plenty of options of beds to choose from, even offered us the sleep pressure machine to find the right firmness of mattress for us , excellent service
April 27, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you found our showroom helpful and appreciated the options available. It's great to know the sleep pressure machine helped you find the right mattress. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We appreciate your positive feedback! We are so happy to hear our staff was helpful and lovely; we value your business. Take care, Megan at Customer Care
Patient staff and knowledgeable and…
Patient staff and knowledgeable and happy to walk away while we discuss which one we want . Then they sorted price and delivery
No pressure selling
May 20, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're glad you enjoyed your experience. It's great to hear our patient staff helped you make a decision without pressure and sorted out the details for you. Thanks for the positive feedback, Megan at Customer Care
Excellent customer service and delivery.
Excellent customer service. The staff made us feel very welcome and caring. The delivery was excellent too, on time and delivered with care.
May 13, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
"Thank you for your kind words! We strive to provide exceptional customer service and we're thrilled to hear our team made you feel welcome and cared for. On-time delivery and care are top priorities for us. We appreciate your feedback and hope to serve you again soon!" #CustomerSatisfaction #ExceptionalService
They had just what we were looking for
May 5, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your kind words! We are thrilled to know that we were able to provide exactly what you were looking for. Your satisfaction is our top priority and we look forward to serving you again in the future.
Poor delivery service…
As I am disabled and my husband is in hospital having cancer treatment, I paid for assembly when I bought an electric bed suitable for someone with health issues. Although the bed was assembled, the delivery team neither attached the headboard not even assembled it. As a result I had to spend time struggling to do this when I should have been visiting my husband in hospital.
April 30, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We apologise for any inconvenience this may have caused you, especially during this difficult time. We strive to provide exceptional service and will work to ensure that this issue is addressed and resolved. Your feedback is valued and will help us improve our services in the future. Thank you for bringing this to our attention.
We are sending well wishes to your husband.
Take care,
Team Bensons
Good customer service with patience in…
Good customer service with patience in store trying all the types of mattresses available
April 24, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your kind review! We are thrilled to hear that our customer service team was able to provide you with a patient and positive experience while trying out our different mattress options. Thanks for choosing us! :)
Sleep well,
Team Bensons💜
Very helpful staff
April 25, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for taking the time to share your experience with our staff! We strive to provide excellent customer service and are pleased to hear that we were able to help. We look forward to seeing you again in the future.
Sleep well, Team Bensons💜
Dave the sales man who dealt with me
Dave the sales man who dealt with me , was extremely good and gave a great deal of thought and consideration into what mattress and bed would be suitable for my disabilities. Thank you Dave.
April 11, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank YOU for choosing us, [Customer Name]! Here at our business, our priority is always making sure our customers' needs are met. We're happy to hear that Dave provided excellent service and accommodations for your unique needs. We truly appreciate your positive feedback!
Sleep sound with Bensons.
Such choice and knowledge of the product gave me confidence to purchase my bed. Service and delivery using iPad our phone is great. You always know where and when you’re purchase is. Obviously purchases to suit all your price needs.8
April 15, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for your review! We're thrilled to hear that the knowledge and service provided by our team gave you confidence in your purchase. Our convenient delivery options and wide range of prices are just a few ways we strive to meet all of our customers' needs. Enjoy your new bed!
Enjoyable shopping experience
Our experience was lovely. We tried so many comfortable mattresses, and decided on one which was in the sale and is perfect for us. We cannot wait until it's delivered!
Kath was an exceptional advisor, and we rate her guidance as 10/10. A fantastic employee, a warm and humorous lady, and a specialist in mattresses.
April 12, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you so much for the wonderful feedback! We are thrilled to hear that you had a lovely experience and found the perfect mattress in our sale. Kath is a valued member of our team and we are so happy that she was able to provide exceptional guidance. We can't wait for your mattress to be delivered and for you to experience a comfortable and restful sleep. Thank you for choosing us!
Great from start to finish
April 8, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for your feedback! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to ensure every step of the process is exceptional. We appreciate your support!
The lads we're perfect
The lads we're perfect, delivery was good very helpful ,well done
April 8, 2025
Reply from Bensons For Beds - Fleetwood
So glad to hear that you had a great experience with our team! Thank you for taking the time to share your positive feedback with us. We appreciate your business and look forward to serving you again in the future. #happycustomers #excellentdelivery
Great experience
Informative sales person. Help us chose the best bed for us within our budget.
Delivery updates excellent, arrived within the stated timeframe.
Great delivery team.
April 6, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your positive review! We are so glad to hear that our salesperson was able to help you find the perfect bed within your budget. Our top-notch delivery updates and team are dedicated to providing a smooth and timely delivery experience. We appreciate your business and hope you enjoy your new bed!
Gave a no problem & when a promotion…
Gave a no problem & when a promotion was on and ending phoned to see how we could save £300 no pressure & saved more in the end
Dave was exceptional
April 1, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for your kind review! We are thrilled that you had a great experience with us and that Dave's exceptional service helped save you even more money. We always strive to provide the best deals and top-notch customer service. Thanks for choosing us!
A new bed and matress ......
I was approached by Sarah,who was friendly, very helpful and knowledgable. She helped to make my desicion about the bed and mattress without any stress. Can't wait for my bed to arrive! Thank you Sarah for all your help x
March 19, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for taking the time to share your feedback. We’re so pleased to hear that Sarah provided such friendly, helpful, and knowledgeable service, making your decision stress-free. Your kind words will certainly be passed on to her. We look forward to delivering your new bed and mattress. Thank you for choosing us
Reply from Bensons For Beds - Fleetwood
We appreciate your feedback and are happy to hear that you received excellent customer service. We value your time and feedback, Megan at Customer Care
Very happy customers
We went to the Fleetwood store looking for a mattress but we didn’t have a clue what type we wanted. The staff were extremely helpful and we ended up walking away with a new mattress and bed frame. Couldn’t fault the service one bit. To top that off we also got a very good discount including a couple of extra freebies with our order. Overall, lovely staff, great prices and would highly recommend.
March 7, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our staff in Fleetwood were so helpful in guiding you to the perfect mattress and bed frame! It's great to know you were pleased with the service and the value you received. Thank you for your recommendation, Megan at Customer care
Great products and service
Benson's mattress is really comfortable. All the staff have been helpful, friendly and professional. Both purchase and delivery were good experiences.
March 3, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you find our mattress comfortable and that our staff were helpful and professional! We're glad both your purchase and delivery experiences were positive. Take care, Megan at Customer care
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