From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more
Company replied
Location
Switch locationUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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See what reviewers are saying
A wonderful sales Lady who described each & every mattress in depth that I enquired on. Was totally satisfied that I’d be taken to the right mattress for me & my sleep patterns. Would not hesitate to... See more
Company replied
I went in Bensons in Fleetwood to get an idea of mattresses and prices. Gemma helped me and let me try numerous mattresses.I narrowed it down to my perfect choice. I am on their e mail mailing list no... See more
Company replied
Great customer service in store, went in 4 times with mum and dad, then daughter, SIL and granddaughter before choosing our products. Every time they amended our quote to reflect the changes in choice... See more
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Company details
About Bensons For Beds - Fleetwood
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom
4.8
Excellent
155 reviews
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Great from start to finish
April 8, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for your feedback! We're thrilled to hear that your experience with us was nothing short of fantastic. Our team strives to ensure every step of the process is exceptional. We appreciate your support!
The lads we're perfect
The lads we're perfect, delivery was good very helpful ,well done
April 8, 2025
Reply from Bensons For Beds - Fleetwood
So glad to hear that you had a great experience with our team! Thank you for taking the time to share your positive feedback with us. We appreciate your business and look forward to serving you again in the future. #happycustomers #excellentdelivery
Great experience
Informative sales person. Help us chose the best bed for us within our budget.
Delivery updates excellent, arrived within the stated timeframe.
Great delivery team.
April 6, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for your positive review! We are so glad to hear that our salesperson was able to help you find the perfect bed within your budget. Our top-notch delivery updates and team are dedicated to providing a smooth and timely delivery experience. We appreciate your business and hope you enjoy your new bed!
Gave a no problem & when a promotion…
Gave a no problem & when a promotion was on and ending phoned to see how we could save £300 no pressure & saved more in the end
Dave was exceptional
April 1, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
Thank you for your kind review! We are thrilled that you had a great experience with us and that Dave's exceptional service helped save you even more money. We always strive to provide the best deals and top-notch customer service. Thanks for choosing us!
A new bed and matress ......
I was approached by Sarah,who was friendly, very helpful and knowledgable. She helped to make my desicion about the bed and mattress without any stress. Can't wait for my bed to arrive! Thank you Sarah for all your help x
March 19, 2025
Reply from Bensons For Beds - Fleetwood
Thank you for taking the time to share your feedback. We’re so pleased to hear that Sarah provided such friendly, helpful, and knowledgeable service, making your decision stress-free. Your kind words will certainly be passed on to her. We look forward to delivering your new bed and mattress. Thank you for choosing us
Reply from Bensons For Beds - Fleetwood
We appreciate your feedback and are happy to hear that you received excellent customer service. We value your time and feedback, Megan at Customer Care
Very happy customers
We went to the Fleetwood store looking for a mattress but we didn’t have a clue what type we wanted. The staff were extremely helpful and we ended up walking away with a new mattress and bed frame. Couldn’t fault the service one bit. To top that off we also got a very good discount including a couple of extra freebies with our order. Overall, lovely staff, great prices and would highly recommend.
March 7, 2025
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our staff in Fleetwood were so helpful in guiding you to the perfect mattress and bed frame! It's great to know you were pleased with the service and the value you received. Thank you for your recommendation, Megan at Customer care
Great products and service
Benson's mattress is really comfortable. All the staff have been helpful, friendly and professional. Both purchase and delivery were good experiences.
March 3, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you find our mattress comfortable and that our staff were helpful and professional! We're glad both your purchase and delivery experiences were positive. Take care, Megan at Customer care
Wonderful experience
Wonderful experience. So many types and sizes to choose from. If buying more than 1 item you get a really good, worthwhile discount. I was shown around and given lots of information from Kath . She gave me all the pros and cons of each type of Bed, Base and Matteress which greatly helped me make my choices.
February 23, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had a wonderful experience and found our selection helpful. We appreciate your positive feedback regarding the worthwhile discount and the informative assistance you received. Thank you for taking the time to share your thoughts, Megan at Customer Care
Staff at fleetwood are brilliant.
February 24, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you letting us know about your positive experience with our team. We're so glad to hear they were brilliant and helpful. Take care, Megan at Customer Care
Dog friendly bed shopping!
We were able to browse at leisure and when we needed assistance Kath was there to provide expert knowledge of the Tempur mattress and its benefits.
She told us about the payment plan available and we were left to be able to decide with no pressure.
When we returned to follow through our purchase Kath made the whole process seamless.
Best of all we were able to do all of this with our rescue dog in tow. He got lots of fuss and attention from Kath and we will definitely buy from there again.
February 22, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that you had such a positive experience with our Tempur mattress selection and the payment plan. We're so glad the purchase process was seamless, and that your rescue dog felt welcomed and received plenty of attention. Thank you for your wonderful feedback; we appreciate it. Take care, Megan at Customer Care
Reply from Bensons For Beds - Fleetwood
We are happy to hear that you found our service to be efficient and considerate. We appreciate your positive feedback, Megan at Customer Care
good staff that pointed purchasers in…
good staff that pointed purchasers in the right direction
February 6, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you taking the time to leave us this positive feedback! We are happy to hear our staff was helpful to you. Take care, Megan at Customer Care
We were surprised how many beds you had…
We were surprised how many beds you had at the Fleetwood store ,but Sarah the sale assistant was so experienced and helpful and helped us to choose are bed thankyou
January 31, 2025
Reply from Bensons For Beds - Fleetwood
We're delighted you were surprised by our selection at the Fleetwood store. We're also glad that our sales assistant's expertise helped you choose your bed. Thank you, Megan at Customer Care
Efficient and friendly
February 1, 2025
Reply from Bensons For Beds - Fleetwood
We’re grateful that you took the time to leave us a review. Thanks a lot! Take care, Megan at Customer Care
Fleetwood store -
We visited the store and was greeted by Sarah she explained all
Our options listened to what we wanted and made really good recommendations Sarah was helpful friendly and an asset to the store
January 26, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We appreciate you taking the time to share your experience. We are so glad to hear that you received excellent service and helpful recommendations during your visit. Our team aims to provide friendly and informative assistance.
Take care,
Megan at Customer Care
Madelina was very knowledgeable and…
Madelina was very knowledgeable and helped us choose the right mattress
January 26, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our team member's knowledge helped you find the perfect mattress. Thank you for sharing your positive experience with us!
Take care,
Megan at Customer Care
The staff were so friendly and helpful
The staff were so friendly and helpful. Really nice to deal with.
January 18, 2025
Unprompted review
Reply from Bensons For Beds - Fleetwood
We're happy to hear that our friendly and helpful staff provided a great experience. We appreciate you choosing our business, Megan at Customer Care
A little too pushy.....
On our recent visit to our local Bensons for Beds we went looking for & needing a new mattress. A gentleman walked into the store before us and was pounced on by staff which annoyed him and he walked out. Now I do not like to be pounced on like that so told the member of staff to just let us walk around and look and if we need him we would let him know.
We found a mattress we was interested in and the staff member came over and was very knowledgeable about the product and we was happy with the information and we purchased the mattress.
But it doesn't end there! They then try to pressure buy you into mattress protectors, bed care sets & insurance with a story they haven't sold any this week and we have targets. That we did not like, we went in for a mattress we purchased what we wanted we paid in full.
I would not recommend to family & friends as I do not like being pounced on the minute you walk through the door & the pressure sale of extras.
January 18, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your experience. We're sorry to hear about the initial approach and the pressure you felt regarding additional products. We aim to provide a comfortable shopping environment and regret if we fell short. Your feedback is valuable, and we'll address these points to improve our service.
Thank you,
Megan at Customer Care
1st class service
Sarah was friendly & very knowledgeable on all products. No pressure to buy. An excellent experience all round. Highly recommended to anyone.
January 20, 2025
Reply from Bensons For Beds - Fleetwood
We appreciate you sharing your experience! We're so glad to hear that you found our team member friendly and knowledgeable, with no pressure to buy. We value your recommendation, Megan at Customer Care
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