Bensons For Beds - Fleetwood Reviews 

155
TrustScore 5 out of 5

4.8

Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB


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Rated 5 out of 5 stars

From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... See more

Company replied

Rated 5 out of 5 stars

A wonderful sales Lady who described each & every mattress in depth that I enquired on. Was totally satisfied that I’d be taken to the right mattress for me & my sleep patterns. Would not hesitate to... See more

Company replied

Rated 5 out of 5 stars

I went in Bensons in Fleetwood to get an idea of mattresses and prices. Gemma helped me and let me try numerous mattresses.I narrowed it down to my perfect choice. I am on their e mail mailing list no... See more

Company replied

Rated 5 out of 5 stars

Great customer service in store, went in 4 times with mum and dad, then daughter, SIL and granddaughter before choosing our products. Every time they amended our quote to reflect the changes in choice... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Fleetwood

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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4.8

All reviews

(155)

26,344 reviews in the last 12 months

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Rated 5 out of 5 stars

She sold well 10/10

Great bed, great price, just in time for Valentine’s.

January 17, 2025
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Reply from Bensons For Beds - Fleetwood

We're happy to hear that you find our bed great and the price agreeable! We appreciate your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Sarah was the lady who served me

Sarah was the lady who served me . she was friendly
very informative and couldnt do enough

January 10, 2025
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Reply from Bensons For Beds - Fleetwood

We're happy to hear that you had a positive experience! It's great to know that our team member was so helpful and accommodating. Thank you for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Exceptional

January 9, 2025
Unprompted review
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Reply from Bensons For Beds - Fleetwood

Thank you for being our customer and leaving us a wonderful 5-star review. Take care, Megan at Customer Care

Rated 5 out of 5 stars

We were not pushed into buying

We were not pushed into buying! We were given good information in order to make our own choice. Madelina was very helpful without being pushy!

January 7, 2025
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Reply from Bensons For Beds - Fleetwood

We're happy to hear that you felt empowered to make your own decisions. It's great to know that our team member was helpful and informative without being overbearing. Thanks for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Was shown full range of beds

Was shown full range of beds, not just the dearest. Salesman Dave done a great job. Thanks

January 6, 2025
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Reply from Bensons For Beds - Fleetwood

We're happy to hear that you were shown our full range of beds and that you had a great experience. We appreciate your positive feedback and thank you for sharing, Megan at Customer Care

Rated 5 out of 5 stars

Sarah was very friendly and helpful in…

Sarah was very friendly and helpful in store. I wasn’t sure what I was looking for when I arrived but came out happy with my purchase.

January 7, 2025
Unprompted review
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Reply from Bensons For Beds - Fleetwood

We're happy to hear that you had such a positive experience in our store. It's great to know that our team was able to assist you and that you're pleased with your purchase.
Take care,
Megan at Customer Care

Rated 5 out of 5 stars

5* knowledge and help from Sarah

5* knowledge and help from Sarah. Being fussy about pillows has never been a thing for me until now. Age creeping up and stiff necks etc. After a quick discussion about sleeping habits sarah picked out a couple of pillows she thought would match my sleep style. The first one was spot on and the 2nd just as good, i tried all the others but none as good as her suggestions. Fantastic help with good friendly banter. Thank you and really appreciate the assistance. 🙏👌👍🛌🛌.

January 6, 2025
Unprompted review
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Reply from Bensons For Beds - Fleetwood

We're happy to hear that you found the perfect pillows with our assistance! It's great to know that the recommendations matched your needs and sleep style. We appreciate your kind words and are glad you enjoyed the friendly help. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

New bed for the new year

The knowledge of Sarah the saleswoman. We tried several different beds until we found the one we wanted. Trying the different firmness and width of the mattress helped us make our decision.

January 2, 2025
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Reply from Bensons For Beds - Fleetwood

We're happy to hear that the assistance in finding the perfect bed was helpful. We appreciate you taking the time to share your positive experience and are glad that you found what you wanted. Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Excellent Customer Service

Dave was knowledgeable and helpful in guiding me to the best bed for my specific needs

December 31, 2024
Unprompted review
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Reply from Bensons For Beds - Fleetwood

We're glad you found the guidance helpful in choosing the perfect bed to meet your needs. Thank you for sharing your positive experience with us, Megan at Customer Care

Rated 5 out of 5 stars

Made welcome and no pressure sales

Made welcome and no pressure sales. Our sales advisor (Sarah) was very helpful and and had a great knowledge of the products she was selling. We can highly recommend this store. Thank you for a great buying experience..

December 31, 2024
Rated 1 out of 5 stars

Unjoined up, not customer centric delivery service. Damaged property

The sales staff were lovely and we left the store very happy with our purchase. Things started to go wrong as the number of texts increased from the delivery teams. I had been led by the store that the base and mattress would arrive on the same day. This led to phone calls and in one instance a rude put the phone down on me. All I had been doing was to explain what the store had told me! The store did resolve this and the bed base arrived on 16 December. Later a neighbour told me that he had seen the delivery van reverse into my property and damaged the base of my brick pillar. A complaint to Peter Chambers the Ops Director of P2P Delivery resulted in a series of emails where he refused to take any responsibility despite there being a witness and the tail gate light of their van would have been broken - shards were found on the ground. This is ongoing as I will now refer my complaint back to Bensons directly as this service reflects badly on them.

December 16, 2024
Unprompted review
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Reply from Bensons For Beds - Fleetwood

Thank you for your feedback Jane. We’re pleased you had a great in-store experience, but we’re very sorry for the issues that followed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We take your concerns seriously and have since fed back your comments which has allowed us to make internal changes and improvements to our processes. Thank you for your patience while we work to resolve this,
Megan at Customer Care

Rated 5 out of 5 stars

Staff are extremely helpful and…

Staff are extremely helpful and friendly. Helped me figure out exactly what I needed without any pressure to purchase. I would be more than happy to purchase from that particular store at any time. You have great staff there.

December 18, 2024
Unprompted review

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