We were served by Marshall who was extremely helpful and professional. We were invited to try out the matress sleep Pro system to see which type of matress would be best for us. We were shown around a... See more
Location
Switch locationUnit B Park Farm Retail Park, Park Farm Road, CT19 5DS Folkestone, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The whole process of buying a new BED was a pleasure, Samantha (Folkestone Branch) helped me to choose the Double bed with 2 drawers that I needed for my spare room. Informative and professional, wit... See more
Company replied
Huge selection of everything beds, which can make the process of choosing a bit daunting. Luckily we had the service of Damian at the Folkestone branch, who had extensive knowledge of all the products... See more
Company replied
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... See more
Company replied
Company details
About Bensons For Beds - Folkestone411
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, United Kingdom
- 1303223370
4.9
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was very happy with Bensons for…
I was very happy with Bensons for beds,the customer service was excellent they were very helpful and the information was very useful in helping me make my mind up to which bed was best for me, I would recommend Benson for beds to anyone I was so pleased with the service I ended up bying 2 double beds
March 29, 2025
Unprompted review
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you were very pleased with our service. It's great to know the information provided was useful in choosing the best beds for you. Thank you for recommending us, Megan at Customer Care
Starr in the Folkestone branch was…
Starr in the Folkestone branch was super helpful and very knowledgeable.
March 26, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you found our Folkestone branch helpful and knowledgeable. We appreciate you taking the time to leave us this feedback. Take care, Megan at Customer Care
It was a pleasure to shop in the store…
It was a pleasure to shop in the store as staff were so friendly , helpful and knowledgeable. A credit to your company 😊
February 23, 2025
Reply from Bensons For Beds - Folkestone411
We appreciate your kind words! We are so glad to hear that our staff were friendly, helpful, and knowledgeable during your shopping experience. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Amazing feedback Phillip. Thank you so much for giving us 5 stars! Sleep well, Megan at Customer Care
Great all round from the shop staff to…
Great all round from the shop staff to the updates on the order and delivery.
February 26, 2025
Unprompted review
Reply from Bensons For Beds - Folkestone411
We appreciate your positive feedback! We're happy to hear that you had a great experience with our staff and order updates. Take care, Megan at Customer Care
Great service from shop assistant
Great service from shop assistant. Only negative thing was a huge delivery charge for a headboard!
February 21, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you received great service. We appreciate your feedback and will review our delivery charges. Thank you for your time, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Thank you for being our customer and leaving us a wonderful 5-star review. Take care, Megan at Customer Care
Great service and advice given.
February 8, 2025
Reply from Bensons For Beds - Folkestone411
We appreciate your positive feedback! We are happy to hear that you received great service and helpful advice. Thank you for choosing us, Megan at Customer Care
Would recommend!
The showroom was clean and well presented, and the member of staff who we spoke to, Starr, was very helpful and answered all our questions.
February 7, 2025
Unprompted review
Reply from Bensons For Beds - Folkestone411
We appreciate you taking the time to leave us a review! We're so glad to hear that you found our showroom clean and well presented and that our staff was helpful.
Take care,
Megan at Customer Care
Time to peruse at leisure and plenty to…
Time to peruse at leisure and plenty to choose from without harassment
January 31, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you enjoyed your visit and had a positive shopping experience with a great selection and no pressure. Thank you, Megan at Customer Care
Excellent service from a fairly new employee
Marshall, the sales assistant, was very I formed and knowledgeable about the product and volunteered additional services and benefits such as a warranty, mattress cover and care kit. He listened to our needs and was helpful throughout. Thanks again, Marshall.
January 1, 2025
Reply from Bensons For Beds - Folkestone411
We appreciate you sharing your experience! We're happy to hear and we hope to see you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
Thank you for your 5 star review Adam. We appreciate your feedback, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
We appreciate you sharing your thoughts. We're happy to hear that you found our team member friendly and professional.
Take care,
Megan at Customer Care
Great service throughout
Great service throughout, sales assistant was very attentive, professional and knowledgeable. We love our new bed !
December 17, 2024
Lovely Samantha
Sam was very helpful and patient, she explained everything clearly and was very knowledgable
December 13, 2024
Lovely staff
Lovely staff
Really helpful young lady Star help with all my queries and was able to help me order aofa bed in time for Christmas.
Polite from start to finish
November 26, 2024
Great service
Great service, good advice given and good product knowledge, good financial package too.
November 25, 2024
All good
All good, from the store to the delivery. Helpful and friendly staff. Folkestone.
November 14, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.