I wanted a headboard for my room couldnt decide on one the sales assistant. took me around the shop at team valley retail world i described what i was looking for i got it within 10mins deciding the b... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Assistant in the shop was so helpful which made the process of buying our mattress so easy. Delivery slightly early but I was called to make sure it wasn’t a problem. Delivery went spot on and the... See more
From the visit to the store at Team Valley Gateshead to the delivery and set up, getting a new bed has been a brilliant process. Excellent customer care, advice and information. The communications... See more
Company replied
Excellent customer service. The salesperson was polite, attentive to our needs and very knowledgeable about products We were presented with options, but were not under pressure to make any quick... See more
Company replied
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
462 reviews
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Excellent job
Knowledgeable sales person.Andrew was very helpful. Bed delivered when said. The driver and his assistant were extremely careful carrying the bed up the stairs past the stairlift so as not to damage wallpaper or paintwork. Satisfactory job all round.
April 26, 2026
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear about your positive experience with our salesperson and that your delivery was on time. It's wonderful that our team was careful with your bed. Thank you for your kind words!
Team Bensons
Good Service
All went very smoothly from ordering to delivering. I was contacted 2 days before delivery with a time slot. The guys who delivered phoned me 1 hour before arriving, they were friendly and professional the base was assembled by one of the guys who also instructed me how to take care of the base.
May 18, 2026
Reply from Bensons For Beds - Gateshead150
We're so pleased to hear that your experience, from ordering to delivery, was very smooth! It's wonderful that our delivery team was friendly, professional, and took the time to assemble your base and provide care instructions. Thank you for your kind words!
Team Bensons - Jess
Great sales service… However, so far no aftercare!!
E mailed multiple times since Monday 11/5/26 automated reply’s… no customer service response!! 😡
Update:
Still no after sales response!!!
Update, update!!
As previously said Benson‘s sales people are fantastic, good at their job, not too pushy securing sales is definitely what they are best at…
However beware when a problem or query is requested, don’t expect a reply in a hurry, it would seem sales are more important than customer after care. 😔
Their last reply was they were addressing the issue.… Still no response! 🤷♀️
May 14, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead150
We apologize for the delayed response you experienced. We are addressing this issue.
Team Bensons
Very happy with our two beds delivery 🚚…
Very happy with our two beds delivery 🚚 men did a great gob thank you 😊
May 9, 2026
Reply from Bensons For Beds - Gateshead150
We're so happy to hear that you're pleased with your beds and the delivery service. Thank you for your lovely feedback! 😊
Team Bensons
Reply from Bensons For Beds - Gateshead150
We appreciate you letting us know about the good attention you received from our staff member; we are so happy to hear it.
Team Bensons
Two men and a bed
The men who came and delivered my bed. Were on time, very nice took there shoes off built my bed in good time very pleased with the work would recommend Bensons For Beds all day long thanks
May 4, 2026
Reply from Bensons For Beds - Gateshead150
We're so happy to hear that our delivery team was punctual, courteous, and efficient in setting up your bed! We appreciate your recommendation of Bensons for Beds.
Team Bensons
Reply from Bensons For Beds - Gateshead150
Thank you! 😊 We’re really glad our team could help—appreciate you taking the time to share!
We visited the store just to check the…
We visited the store just to check the beds with not the intent to buy on the same day but Andrew was so good with his pitch and convinced us and helped us in making the right decision.He was also kind enough to let us test different mattresses before making a buy.
April 21, 2026
Reply from Bensons For Beds - Gateshead150
Thank you! 😊 We love hearing this—Andrew will be delighted to know his advice, patience, and mattress testing helped you make the right choice. Sometimes a “just looking” visit turns into the best decision! 🛏️✨
Great customer service received
Salesman Andrew really attentive to our families needs. He was patient with changes we needed to make. He ultimately had an issue with one of the orders and was genuinely disappointed with the outcome but he remained focused on what we needed and resolved the issues. The order went over the closing time of the store, and the staffs finish time, but he and his colleagues remained at work to conclude the order, this is the customer service we wanted and received, thank you
April 15, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for sharing such wonderful feedback! Its great to hear Andrew went above and beyond. That level of dedication is exactly the customer service we strive for, and we’re so pleased it made a difference for your family 😊
Thank you for your positive review - Lauryn at Customer Care 💜
Easy to order
Easy to order. Delivered when promised. Good delivery service. Not clear why we were asked to rate the service before delivery.
April 13, 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that ordering was easy and the delivery service was good. We appreciate your feedback regarding the timing of the rating request and will review our process.
Team Bensons
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you received great service with prompt delivery! Thank you for your positive feedback; it means a lot to us.
Team Bensons
Excellent service
From staff in the shop to the delivery staff they all had brilliant friendly attitude towards me and my partner and couldn't be anymore helpful.
April 11, 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that everyone, from our shop staff to our delivery team, was friendly and helpful to you and your partner. Thank you for your positive feedback!
Team Bensons
I would have no hesitation in…
I would have no hesitation in recommending this company as the go to place for mattresses and beds. From browsing in the showroom initially and being professionally advised by Paul to the correct mattress for my medical condition. Placed our order,the communication for our delivery date and logistics team on the scheduled delivery day, to approximate allocated time slot was excellent.
April 10, 2026
Reply from Bensons For Beds - Gateshead150
Ray ,
We appreciate your recommendation! It's great to hear that you found the perfect mattress for your needs and that our communication regarding your delivery was excellent. We're glad you enjoyed your experience.
Team Bensons - Jessica
New big mattress
Two great gentlemen both took away the old and delivered the new mattress.
They were respectful of my property and me.
March 27, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for sharing! 😊 We’re delighted to hear the delivery team took away your old mattress, delivered the new one, and treated both you and your home with care and respect. That really means a lot to us—thank you for your kind words,
Megan | Customer Care Specialist⭐
Really lovely staff
Really lovely staff, good advice and no pressure - it was such a breath of fresh air!
March 24, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for the lovely feedback! 😊 We’re so pleased to hear our team gave great advice with no pressure — it’s wonderful to know the experience felt like a breath of fresh air. Enjoy your new bed,
Megan | Customer Care Specialist✨
Paul from Bensons for Beds near Metro…
Paul from Bensons for Beds near Metro centre was very helpful and informative and was a pleasure to do business with him Thank you
March 25, 2026
Reply from Bensons For Beds - Gateshead150
Thank you! So glad to hear Paul was helpful, informative, and a pleasure to deal with. We really appreciate your kind words,
Megan at Customer Care💜
Very good salesman saw to us
Very good salesman saw to us , looking forward to our new purchase
March 14, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your 5 star review Mr Rudland! We’re so glad you were well looked after — and we hope you enjoy your new purchase when it arrives,
Megan at Customer Care
Everything from ordering to delivery…
Everything from ordering to delivery was excellent 1st class
March 13, 2026
Reply from Bensons For Beds - Gateshead150
Amazing to hear! ⭐️ So glad everything was 1st class from start to finish!
We hope to welcome you back soon!
Megan at Customer Care
Excellent friendly and informative…
Excellent friendly and informative sales guy made it very easy to make the right choice.
Really a good buying experience.
March 11, 2026
Reply from Bensons For Beds - Gateshead150
Thank you so much for your lovely review! I’m really pleased to hear that our sales colleague was friendly, informative, and made it easy for you to choose the right bed. It’s wonderful to know you had such a good buying experience from start to finish.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you so much for your lovely feedback! We're really pleased to hear you found our service very efficient. – Megan at Customer Care
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