I wanted a headboard for my room couldnt decide on one the sales assistant. took me around the shop at team valley retail world i described what i was looking for i got it within 10mins deciding the b... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Assistant in the shop was so helpful which made the process of buying our mattress so easy. Delivery slightly early but I was called to make sure it wasn’t a problem. Delivery went spot on and the... See more
From the visit to the store at Team Valley Gateshead to the delivery and set up, getting a new bed has been a brilliant process. Excellent customer care, advice and information. The communications... See more
Company replied
Excellent customer service. The salesperson was polite, attentive to our needs and very knowledgeable about products We were presented with options, but were not under pressure to make any quick... See more
Company replied
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
462 reviews
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Great experience and excellent customer service
Very helpful member of staff who was extremely knowledgeable.
December 5, 2025
Reply from Bensons For Beds - Gateshead150
We’re delighted to hear you experienced great service and found our team helpful and friendly! Thank you for sharing your feedback. 💜 Thank you for your positive review John – Lauryn at Customer Care.
Reply from Bensons For Beds - Gateshead150
We appreciate your positive feedback! We are so glad our staff was helpful, friendly, and knowledgeable during your visit with us.
– Thank you, Jess- Team Bensons
Called in today for a new bed
Called in today for a new bed . Was completely overwhelmed by all the choice, had no clue what I wanted . In stepped the lovely Louise who explained how everything worked and off we went on the yellow brick road of beds.
Louise was so helpful and friendly , she talked me through all the options , I hopped on and off a few beds in the process.
So we narrowed it down and I got the perfect combo . The price was spot on and delivery/assembly arranged.
It could not have gone better , I skipped out feeling I had the best ever customer service with a lovely lady . Well done Louise you are a credit to Benson Beds and yourself. Have a lovely Xmas . 🧑🎄
December 2, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a positive experience finding your new bed. It's great to know that our team member was so helpful in guiding you through the selection process. We appreciate your kind words and wish you a lovely Christmas too!
Helpful young assistant
Helpful young assistant, guided by more experienced one! Delivered as requested and constructed by capable duo. Husband now sleeping comfortably.
November 27, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that our team provided helpful assistance and capable construction! It's great to know your husband is sleeping comfortably. Thank you for your positive feedback.
Paul was very knowledgeable and made…
Paul was very knowledgeable and made buying the bed a nice and easy experience
November 30, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that the purchase was nice and easy, thanks to our knowledgeable team member. We appreciate your feedback!
BEDUCATED I just wanted to say Andrew was a…
Hi I just wanted to say Andrew was a real pleasure to talk to he was extremely BEDUCATED.After going to the Bishop Auckland store i nearly gave up on buying my mattress from Benson's as the other store were so rude and didn't even acknowledge me and my partner,they would rather be entertained by whatever it was on their mobile phones.So I walked in and walked straight bk out no greeting us at all.Disgraceful.
Anyway I have to say it was an absolute pleasure buying my Kingsize Mattress from the store in Team Valley in Gateshead.I would just like to say that Andrew was so informative on exactly the type of mattress I needed as I have a few health problems so was unsure which one I'd need.He pointed us in the right direction and after trying several Mattresses I walked away with my partner a very happy girlie and a super Mattress.Would definitely recommend the Team Valley Store very experienced staff.5***
November 17, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had a positive experience at our Team Valley store. We appreciate you highlighting the service you received. It's great to know that the guidance provided helped you find the perfect mattress. We value your recommendation,
Megan at Customer Care
Wide choice and very helpful staff…
Wide choice and very helpful staff quick and easy
November 16, 2025
Reply from Bensons For Beds - Gateshead150
We’re so glad you found plenty of choice and that our team made the process quick and easy! That’s exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a fantastic experience. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you for your feedback! We’re delighted to hear you found our staff helpful. Providing excellent service is always our priority, and we look forward to assisting you again soon!
Megan at Customer Care
Friendly and helpful staff who gave us…
Friendly and helpful staff who gave us time and space to look around
November 11, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Always polite and helpful without being…
Always polite and helpful without being to pushy for a sale
October 30, 2025
Reply from Bensons For Beds - Gateshead150
We appreciate your feedback and are glad you found our team helpful and not too pushy. It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you so much! We're really glad you found our team friendly, polite, and knowledgeable – it's what we strive for every day!
Take care and see you again soon,
Megan at Customer Care
excellent service from employee
excellent service from employee, very knowledgable, and gave good ideas
October 12, 2025
Reply from Bensons For Beds - Gateshead150
Thanks for the great feedback! We’re glad our employee provided excellent service and helpful ideas.
We really appreciate your support, Megan at Customer Care
Good selection, price, customer service.
Good selection, good prices, good customer service.
September 27, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for the kind words! Great selection, great prices, and great service—that’s what we aim for!
Take care,
Megan at Customer Care💜
Reply from Bensons For Beds - Gateshead150
We appreciate you sharing your experience! We're happy to hear that our team member was helpful and knowledgeable and that you had a great experience with us.
Thank you,
Lauryn at Customer Care.
Bought a bed and no hassle at all no…
Bought a bed and no hassle at all no pushy sales man and so helpful.
September 17, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a positive experience purchasing a bed. Thank you for your kind words; we appreciate your feedback!
Thank you,
Lauryn at Customer Care.
We buy all our beds and have done for…
We buy all our beds and have done for years from Bensons the service is always good it’s why we go back
September 7, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you've consistently received good service from us over the years. Thank you for your continued patronage; it means a lot to us.
Take care,
Megan at Customer Care
Very helpful staff
Very helpful staff who were friendly and explained everything I needed to make my purchase.
August 21, 2025
Reply from Bensons For Beds - Gateshead150
We appreciate you taking the time to share your experience. We are happy to hear that our staff was friendly and helpful in explaining your purchase!
Thank you, Megan at Customer Care
Great in store staff & delivery
Great in store staff, both face to face & via phone. Martin & Paul are extremely helpful.
Delivery team are top!
Love the Sofa Bed Seat.
July 24, 2025
Reply from Bensons For Beds - Gateshead150
We appreciate you sharing your positive experience! We're so glad our in-store staff and delivery team provided excellent service and that you love the sofa bed seat.
Take care,
Megan at Customer care
Was left to look around the shop and…
Was left to look around the shop and not hurried into making a decision but was given lots of advice on buying a mattress. My questions were answered by Andrew, he was very knowledgeable.
August 22, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for taking the time to leave us a review! We're so glad that Andrew was able to provide you with great service and helpful advice while you shopped. We believe in giving our customers the time and space to make the right decision. We appreciate your business and hope you enjoy your new mattress!
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