Great service from Gateshead retail park - staff helpful and available to offer good advice without being pushy. From the minute we placed order we received regular updates about delivery and promises... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before deli... See more
Company replied
Excellent customer service. Felt treated as a person not a sales opportunity. I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one comp... See more
Company replied
Salesman was very helpful and ready to give any advice with plenty to choose from, the delivery was on time and very helpful
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
477 reviews
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The delivery guys were superb
The delivery guys were superb. They couldn't have been more helpful.
February 23, 2026
Reply from Bensons For Beds - Gateshead150
Thanks so much for your review! Our delivery team will be thrilled to hear your kind words — they always aim to be as helpful as possible. Enjoy your new purchase,
Megan at Customer Care
Excellent service
From shopping for a new mattress to the delivery, the service from Bensons was excellent. Sales perso was very knowledgeable and the 2 delivery guys were courteous, professional and helpful. Thanks You Benson for Beds staff
February 23, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your wonderful review! 😊 We’re delighted to hear that everything — from choosing your new mattress to delivery day — was excellent. It’s great to know our sales person was knowledgeable and that the delivery team were courteous, professional, and helpful. A big thank you from all of us at Bensons for Beds — we really appreciate your kind words,
Megan at Customer Care
“Stressless”
Stressless experience having our new bed delivered and put together.
My wife and I are both in over 80 and the delivery team made it a reassuring pleasurable experience.
February 20, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead150
We're so glad to hear that having your new bed delivered and assembled was stress-free! It's wonderful that our delivery team made it a reassuring and pleasurable experience for you both.
Stewart - Team Bensons
Reply from Bensons For Beds - Gateshead150
We're delighted you received excellent service and advice. Thank you for your positive feedback; we appreciate it greatly!
good service in store
good service in store, got attention and help guiding me to a purchase decision, delivery was on time in full and I like the mattress I bought so very happy. Since then you have bombarded me with review requests and this really is the last time I'm writing one for you, ask again and you loose a star
February 9, 2026
Reply from Bensons For Beds - Gateshead150
We're glad you are happy with the service and your mattress. We appreciate your feedback and will review our review request process to ensure a better experience. Thank you for your positive review – Lauryn at Customer Care 💜
Good service and advice from staff in…
Good service and advice from staff in store. Estimated delivery date given and bed arrived on time. Good contact at all times.
Good quality bed frame and mattress .
Would use again and recommend to others .
February 13, 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you received good service and advice from our staff, and that your bed arrived on time. It's great you're pleased with the quality and would recommend us! Thank you for your positive review – Lauryn at Customer Care 💜
Choosing a new bed
When we went to choose our new bed and mattress, the sales person explained the various options which was very helpful. We never felt under any pressure to buy and he was very courteous. We returned the next day to buy a new mattress, divan base, headboard and mattress protector
February 9, 2026
Reply from Bensons For Beds - Gateshead150
We appreciate you sharing your experience! It's great to know the salesperson was helpful and courteous, and that you felt no pressure during your purchase. We hope you enjoy your new bed,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had a great experience and that our team member's expertise was helpful to you. Thank you for your feedback!
Easy going
Easy going , polite & friendly service from all the staff , very helpful and a great help in helping us decide what we wanted in our sleeping arrangements, and I was very happy with the final price
Many thanks, Mike Burton.
February 5, 2026
Reply from Bensons For Beds - Gateshead150
Thank you, Mike, for the lovely review! We’re so glad to hear our team were polite, friendly and helpful throughout your visit, and that they supported you in finding the right sleep setup. Delighted you were happy with the final price too. We really appreciate you taking the time to share your experience,
Megan at Customer Care
Great service and advice
We called into Bensons for Beds looking for some advice, and that's exactly what we got. Andrew was very knowledgeable and helpful. I'm one of those people that doesn't like being pestered while I'm shopping and I certainly didn't feel like that.Andrew asked us questions about our sleeping habits, he put us on the computer bed then advised us on what would benefit us. We took his advice, even splashed out on two new pillows. They were delivered this week and again couldn't fault the delivery we were kept upto date on time slot, and the men were great, very careful and polite. It was definitely the right advice a lovely comfortable night's sleep. Would definitely go back if I need to purchase a new bed or mattress.
January 30, 2026
Reply from Bensons For Beds - Gateshead150
We appreciate your positive feedback. We're happy to hear that you received helpful advice and had a comfortable night's sleep. It's great to know the delivery went smoothly and the team was careful and polite.
Looking forward to seeing you again!
Megan at Customer Care
Efficient delivery
Arrived just before the allotted time, having rung me 45 minutes before. (Interesting/amusing to watch their progress on the live tracker).
Friendly crew delivered the bed to the agreed location quickly and efficiently.
January 21, 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that the delivery went smoothly and the team was friendly and efficient. We appreciate you taking the time to share your positive experience with us!
Very helpful listening to what I…wanted.
Very helpful listening to what I wanted my wardrobes to look like and helped me to choose what formation I'd like inside the wardrobes.
January 21, 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that we could assist you in designing your wardrobes. It's great to know that our help in choosing the interior formation was beneficial to you. Thanks for your positive feedback!
A perfect experience
It was a perfect experience from beginning to end. First class salesman did a great thorough friendly job, couldn't have been more helpful. Aldo did us a fantastic deal. The salesan who dealt with us was Andrew at Team Valley
January 11, 2026
Reply from Bensons For Beds - Gateshead150
We’re so glad your experience was perfect from start to finish! Huge shoutout to Aldo for making it extra special with a fantastic deal 💜 Thank you for your positive review - Lauryn at Customer Care
Friendly and very knowledgeable .
January 3, 2026
Reply from Bensons For Beds - Gateshead150
Helpful advice and a warm welcome are what we love to provide—thank you!
We hope to continue providing you with excellent service in the future,
Megan at Customer Care!
They were helpful and kept to their…
They were helpful and kept to their published schedule. Phone call before arriving was helpful too.
December 11, 2025
Reply from Bensons For Beds - Gateshead150
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
Great experience and excellent customer service
Very helpful member of staff who was extremely knowledgeable.
December 5, 2025
Reply from Bensons For Beds - Gateshead150
We’re delighted to hear you experienced great service and found our team helpful and friendly! Thank you for sharing your feedback. 💜 Thank you for your positive review John – Lauryn at Customer Care.
Reply from Bensons For Beds - Gateshead150
We appreciate your positive feedback! We are so glad our staff was helpful, friendly, and knowledgeable during your visit with us.
– Thank you, Jess- Team Bensons
Called in today for a new bed
Called in today for a new bed . Was completely overwhelmed by all the choice, had no clue what I wanted . In stepped the lovely Louise who explained how everything worked and off we went on the yellow brick road of beds.
Louise was so helpful and friendly , she talked me through all the options , I hopped on and off a few beds in the process.
So we narrowed it down and I got the perfect combo . The price was spot on and delivery/assembly arranged.
It could not have gone better , I skipped out feeling I had the best ever customer service with a lovely lady . Well done Louise you are a credit to Benson Beds and yourself. Have a lovely Xmas . 🧑🎄
December 2, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a positive experience finding your new bed. It's great to know that our team member was so helpful in guiding you through the selection process. We appreciate your kind words and wish you a lovely Christmas too!
Helpful young assistant
Helpful young assistant, guided by more experienced one! Delivered as requested and constructed by capable duo. Husband now sleeping comfortably.
November 27, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that our team provided helpful assistance and capable construction! It's great to know your husband is sleeping comfortably. Thank you for your positive feedback.
Paul was very knowledgeable and made…
Paul was very knowledgeable and made buying the bed a nice and easy experience
November 30, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that the purchase was nice and easy, thanks to our knowledgeable team member. We appreciate your feedback!
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