Great service from Gateshead retail park - staff helpful and available to offer good advice without being pushy. From the minute we placed order we received regular updates about delivery and promises... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
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Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before deli... See more
Company replied
Excellent customer service. Felt treated as a person not a sales opportunity. I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one comp... See more
Company replied
Salesman was very helpful and ready to give any advice with plenty to choose from, the delivery was on time and very helpful
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
477 reviews
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BEDUCATED I just wanted to say Andrew was a…
Hi I just wanted to say Andrew was a real pleasure to talk to he was extremely BEDUCATED.After going to the Bishop Auckland store i nearly gave up on buying my mattress from Benson's as the other store were so rude and didn't even acknowledge me and my partner,they would rather be entertained by whatever it was on their mobile phones.So I walked in and walked straight bk out no greeting us at all.Disgraceful.
Anyway I have to say it was an absolute pleasure buying my Kingsize Mattress from the store in Team Valley in Gateshead.I would just like to say that Andrew was so informative on exactly the type of mattress I needed as I have a few health problems so was unsure which one I'd need.He pointed us in the right direction and after trying several Mattresses I walked away with my partner a very happy girlie and a super Mattress.Would definitely recommend the Team Valley Store very experienced staff.5***
November 17, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had a positive experience at our Team Valley store. We appreciate you highlighting the service you received. It's great to know that the guidance provided helped you find the perfect mattress. We value your recommendation,
Megan at Customer Care
Wide choice and very helpful staff…
Wide choice and very helpful staff quick and easy
November 16, 2025
Reply from Bensons For Beds - Gateshead150
We’re so glad you found plenty of choice and that our team made the process quick and easy! That’s exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a fantastic experience. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you for your feedback! We’re delighted to hear you found our staff helpful. Providing excellent service is always our priority, and we look forward to assisting you again soon!
Megan at Customer Care
Friendly and helpful staff who gave us…
Friendly and helpful staff who gave us time and space to look around
November 11, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Always polite and helpful without being…
Always polite and helpful without being to pushy for a sale
October 30, 2025
Reply from Bensons For Beds - Gateshead150
We appreciate your feedback and are glad you found our team helpful and not too pushy. It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you so much! We're really glad you found our team friendly, polite, and knowledgeable – it's what we strive for every day!
Take care and see you again soon,
Megan at Customer Care
excellent service from employee
excellent service from employee, very knowledgable, and gave good ideas
October 12, 2025
Reply from Bensons For Beds - Gateshead150
Thanks for the great feedback! We’re glad our employee provided excellent service and helpful ideas.
We really appreciate your support, Megan at Customer Care
Good selection, price, customer service.
Good selection, good prices, good customer service.
September 27, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for the kind words! Great selection, great prices, and great service—that’s what we aim for!
Take care,
Megan at Customer Care💜
Reply from Bensons For Beds - Gateshead150
We appreciate you sharing your experience! We're happy to hear that our team member was helpful and knowledgeable and that you had a great experience with us.
Thank you,
Lauryn at Customer Care.
Bought a bed and no hassle at all no…
Bought a bed and no hassle at all no pushy sales man and so helpful.
September 17, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a positive experience purchasing a bed. Thank you for your kind words; we appreciate your feedback!
Thank you,
Lauryn at Customer Care.
We buy all our beds and have done for…
We buy all our beds and have done for years from Bensons the service is always good it’s why we go back
September 7, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you've consistently received good service from us over the years. Thank you for your continued patronage; it means a lot to us.
Take care,
Megan at Customer Care
Very helpful staff
Very helpful staff who were friendly and explained everything I needed to make my purchase.
August 21, 2025
Reply from Bensons For Beds - Gateshead150
We appreciate you taking the time to share your experience. We are happy to hear that our staff was friendly and helpful in explaining your purchase!
Thank you, Megan at Customer Care
Great in store staff & delivery
Great in store staff, both face to face & via phone. Martin & Paul are extremely helpful.
Delivery team are top!
Love the Sofa Bed Seat.
July 24, 2025
Reply from Bensons For Beds - Gateshead150
We appreciate you sharing your positive experience! We're so glad our in-store staff and delivery team provided excellent service and that you love the sofa bed seat.
Take care,
Megan at Customer care
Was left to look around the shop and…
Was left to look around the shop and not hurried into making a decision but was given lots of advice on buying a mattress. My questions were answered by Andrew, he was very knowledgeable.
August 22, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for taking the time to leave us a review! We're so glad that Andrew was able to provide you with great service and helpful advice while you shopped. We believe in giving our customers the time and space to make the right decision. We appreciate your business and hope you enjoy your new mattress!
Nothing was a problem
From walking in the door a warm welcome from the staff they were polite, friendly and helpful. Allowed me to browse at my own pace but I was also able to ask any questions I had about different products. Very knowledgeable helpful men.
August 16, 2025
Reply from Bensons For Beds - Gateshead150
We appreciate your kind words! We're happy to hear that our team made you feel welcome and provided helpful assistance while allowing you to explore our products at your own pace. We are glad you enjoyed your experience with us. Take care, Megan at Customer Care
The best bed with bensons
Had a lovely experience with louise from metrocentre. She help my son choose a mattress that suited his needs. He has had the mattress a few days now and has made a massive difference to his sleep and ours. I found the price very good and competitive
July 22, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for your kind words! We are thrilled to hear that Louise was able to help your son find the perfect mattress. A good night's sleep is so important, and we are happy to have made a positive impact. Glad to hear the price was also competitive. Thank you for choosing us at the Metrocentre, Megan at Customer Care
Woman that we dealt with was great ,
Woman that we dealt with was great ,, really helpful
July 3, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for leaving us this kind review! We're thrilled to hear that our team member was able to assist you and provide exceptional service. We hope to see you again in the future, Megan at Customer Care
Andrew talked us through the various…
Andrew talked us through the various beds and advised us at to which one suited us best without being pushy.
June 28, 2025
Reply from Bensons For Beds - Gateshead150
Thank you for taking the time to share your experience with us, we're thrilled to hear that Andrew was able to assist you in finding the perfect bed for you without being pushy. We value your trust in our business and hope to see you again in the future,
Megan at Customer Care
Easy bed buying experience - Gateshead - Peter
The best experience - no sales push! A friendly welcome and help when you need it! We were greeted by 3 members of staff when walking into the Gateshead store and given a little bit of help on how the beds are labelled. Peter the manager of the store then had a little chat with us and left us to have a look around. We had been to a pushy store prior and the experience here was night and day better. So much so that we ended up buying 2 beds on the day. The communication after the sale has been really good and overall it was a ten out ten experience for us. Thanks to Peter and his excellent customer service!
May 31, 2025
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you had such a positive experience in our store. It's great to know that our team made you feel welcome and provided helpful, pressure-free assistance. We appreciate your feedback and are delighted you found the perfect beds!
Sleep well, Megan at Customer Care
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