Bensons For Beds - Gateshead150 Reviews 

Martin was extremely helpful and knowledgeable

Andrew was very friendly and helpful when choosing our bed he is a great asset to your company
Ann Brown

Karen the shop assistant very good at her job,very patient with us whilst choosing our mattress,not was a bother to her

Very good and friendly service salesman was first class and helpful.

In store service was great when ordering items, no issue with staff member who initially served us. However once they had our money, it was a different story. Failed to deliver as promised with delay of two weeks, leaving my 80 year old mother with no bed or mattress to sleep on. It was explained on day of ordering she was homeless following a fire and needed bed urgently. When bed delivery got cancelled last minute, the online chat team told me to go in store and get a temporary bed but I went into store and was told no such service available. Despite formal complaint being made no explanation given to date about why “the mattress did not arrive on the container.” Was contacted by a Bensons for Beds rep last week who said it could be a human error which they would not be at liberty to divulge.

A cheerful helpful assistant who did not push me into anything. Good experience altogether

We bought a bed in March 2025 from the Gateshead Branch and when it was delivered part of the bed was broken. A replacement was ordered and we were told it would be 5 weeks until it would be delivered. This is not really acceptable as the bed that we paid for in full was not fit for purpose through no fault of our own. The broken part should have been replaced straightaway, particularly as we were told the part was in stock. Can you advise why we have had to wait 5 weeks for a broken part to be replaced? I have raised this issue and our deep disappointment with Bensons for Beds in the feedback form, but needless to say we have not received a response. We are still sleeping on a mattress on the floor. Thank you.

The staff at the shop in Gateshead were excellent, friendly and informative. However the delivery and assembly team were terrible. Turned up late claiming they couldn’t find the house after sitting 25 metres down the road for nearly half an hour. The state they left the room in after assembling the bed was terrible, polystyrene bits were everywhere including behind the bed, it took me over 30 minutes to clean up their mess. One of the just painted walls was left badly marked and will have to be repainted, paint chips out of the door frame. On the basis of this delivery, unlikely to use Bensons in future.

Excellent sales person, she was helpful and informative.

Paul (Team valley, Gateshead)was really good at explaining all of the choices available after i initially said what i was looking for, a very pleasant guy, would recommend this place.

Great customer service, great product. From the minute we walked in the door we felt confident we had chosen the right company for our new bed.

Looked after by Angela. Friendly and gave us lots of time. Sadly the beds we purchased haven't lived up to expectations. Zip and link Artisan. Lumpy and too hard.

WELL what do I say - I ordered an iGel NanoTech 5000i Plushtop Mattress £2149 Mattress and confirmed when purchased it was actually in stock as I needed it quickly - YES definitely in stock so bought it and was given delivery date of the 12th Feb - had few confirmation texts too - the day before I got a phone call to say SORRY OUT OF STOCK we have production problems and can't even give you a date when you will get it!!! apparently they have 900 orders for this bed they can't fulfil ??? - yet I can still go online and buy it even though you have no stock. Rang the Gateshead branch where I bought it from who were very unhelpful and couldn't give me any date if or when I would receive my mattress - I asked for a refund on the 12th still not received in my bank yet but says it's on its way !
Buyers beware

Great customer service, answered all my questions, very knowledgeable and did not do a sales pitch, let me look and decide what I wanted, no pressure.

The member of staff was so polite professional and knowledgeable.

We received an extremely friendly greeting when we arrived. The complete knowledge of Louise ,was excellent, and she put us at ease and made the task of selecting new mattresses so enjoyable. We are delighted with our our pending purchase, and consider our money well spent . MANY THANKS !

Definetly do not reccomend Ordered mattress waiting for 2 months initially deliverey was 4 weeks when delivered mattress was marked all over as plastic was ripped to which then complained then got re ordered again another 4 weeks timing was am so phoned customer services to change to a pm appointment which they said will get back to obviously didn't delivery again knowingly I wasn't at home as I was at work then rescheduled to a pm appointment when delivery arrived it was the wrong mattress so I had to cancel as enough is enough company doesn't seem to care big let down was going order another 2 mattresses but not going to bother now

We ordered a mattress at their Team Valley store and had great service from staff there. Today the mattress was delivered and I had to say it was such an easy procedure. I have had a few texts plus a phone call confirming the date etc and when the van arrived today, the 2 young men were lovely and wore plastic overshoes to come into our home. They carried the mattress up to the bed and put it on. Gave us advice about turning it etc then left for their next drop off. Our total experience has been a great one so many thanks to Bensons!!

Sales assistant took time and explained all aspects to me even though as a person i must have seemed bored of the whole process of buying a bed.
It was a good job i had my daughter with me.