Great service from Gateshead retail park - staff helpful and available to offer good advice without being pushy. From the minute we placed order we received regular updates about delivery and promises... See more
Location
Switch locationUnit 3 Retail World, Team Valley, NE11 0BD Gateshead, Tyne And Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wonderfully accommodating in store in Gateshead very knowledgable about beds frames etc.Wooden frame we chose is sturdy and looks lovely.Good communication around delivery with text 30mins before deli... See more
Company replied
Excellent customer service. Felt treated as a person not a sales opportunity. I did however think it wrong that a store cannot sell an item that can be found online with the company. Its all one comp... See more
Company replied
Salesman was very helpful and ready to give any advice with plenty to choose from, the delivery was on time and very helpful
Company details
About Bensons For Beds - Gateshead150
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Retail World, Team Valley, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
- 1914879636
4.8
Excellent
477 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Two men and a bed
The men who came and delivered my bed. Were on time, very nice took there shoes off built my bed in good time very pleased with the work would recommend Bensons For Beds all day long thanks
May 4, 2026
Reply from Bensons For Beds - Gateshead150
We're so happy to hear that our delivery team was punctual, courteous, and efficient in setting up your bed! We appreciate your recommendation of Bensons for Beds.
Team Bensons
Reply from Bensons For Beds - Gateshead150
Thank you! 😊 We’re really glad our team could help—appreciate you taking the time to share!
We visited the store just to check the…
We visited the store just to check the beds with not the intent to buy on the same day but Andrew was so good with his pitch and convinced us and helped us in making the right decision.He was also kind enough to let us test different mattresses before making a buy.
April 21, 2026
Reply from Bensons For Beds - Gateshead150
Thank you! 😊 We love hearing this—Andrew will be delighted to know his advice, patience, and mattress testing helped you make the right choice. Sometimes a “just looking” visit turns into the best decision! 🛏️✨
Great customer service received
Salesman Andrew really attentive to our families needs. He was patient with changes we needed to make. He ultimately had an issue with one of the orders and was genuinely disappointed with the outcome but he remained focused on what we needed and resolved the issues. The order went over the closing time of the store, and the staffs finish time, but he and his colleagues remained at work to conclude the order, this is the customer service we wanted and received, thank you
April 15, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for sharing such wonderful feedback! Its great to hear Andrew went above and beyond. That level of dedication is exactly the customer service we strive for, and we’re so pleased it made a difference for your family 😊
Thank you for your positive review - Lauryn at Customer Care 💜
Easy to order
Easy to order. Delivered when promised. Good delivery service. Not clear why we were asked to rate the service before delivery.
April 13, 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that ordering was easy and the delivery service was good. We appreciate your feedback regarding the timing of the rating request and will review our process.
Team Bensons
Reply from Bensons For Beds - Gateshead150
We're happy to hear that you received great service with prompt delivery! Thank you for your positive feedback; it means a lot to us.
Team Bensons
Excellent service
From staff in the shop to the delivery staff they all had brilliant friendly attitude towards me and my partner and couldn't be anymore helpful.
April 11, 2026
Reply from Bensons For Beds - Gateshead150
We're happy to hear that everyone, from our shop staff to our delivery team, was friendly and helpful to you and your partner. Thank you for your positive feedback!
Team Bensons
I would have no hesitation in…
I would have no hesitation in recommending this company as the go to place for mattresses and beds. From browsing in the showroom initially and being professionally advised by Paul to the correct mattress for my medical condition. Placed our order,the communication for our delivery date and logistics team on the scheduled delivery day, to approximate allocated time slot was excellent.
April 10, 2026
Reply from Bensons For Beds - Gateshead150
Ray ,
We appreciate your recommendation! It's great to hear that you found the perfect mattress for your needs and that our communication regarding your delivery was excellent. We're glad you enjoyed your experience.
Team Bensons - Jessica
New big mattress
Two great gentlemen both took away the old and delivered the new mattress.
They were respectful of my property and me.
March 27, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for sharing! 😊 We’re delighted to hear the delivery team took away your old mattress, delivered the new one, and treated both you and your home with care and respect. That really means a lot to us—thank you for your kind words,
Megan | Customer Care Specialist⭐
Really lovely staff
Really lovely staff, good advice and no pressure - it was such a breath of fresh air!
March 24, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for the lovely feedback! 😊 We’re so pleased to hear our team gave great advice with no pressure — it’s wonderful to know the experience felt like a breath of fresh air. Enjoy your new bed,
Megan | Customer Care Specialist✨
Paul from Bensons for Beds near Metro…
Paul from Bensons for Beds near Metro centre was very helpful and informative and was a pleasure to do business with him Thank you
March 25, 2026
Reply from Bensons For Beds - Gateshead150
Thank you! So glad to hear Paul was helpful, informative, and a pleasure to deal with. We really appreciate your kind words,
Megan at Customer Care💜
Very good salesman saw to us
Very good salesman saw to us , looking forward to our new purchase
March 14, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your 5 star review Mr Rudland! We’re so glad you were well looked after — and we hope you enjoy your new purchase when it arrives,
Megan at Customer Care
Everything from ordering to delivery…
Everything from ordering to delivery was excellent 1st class
March 13, 2026
Reply from Bensons For Beds - Gateshead150
Amazing to hear! ⭐️ So glad everything was 1st class from start to finish!
We hope to welcome you back soon!
Megan at Customer Care
Excellent friendly and informative…
Excellent friendly and informative sales guy made it very easy to make the right choice.
Really a good buying experience.
March 11, 2026
Reply from Bensons For Beds - Gateshead150
Thank you so much for your lovely review! I’m really pleased to hear that our sales colleague was friendly, informative, and made it easy for you to choose the right bed. It’s wonderful to know you had such a good buying experience from start to finish.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Thank you so much for your lovely feedback! We're really pleased to hear you found our service very efficient. – Megan at Customer Care
Very happy with the staff and the…
Very happy with the staff and the service. Bed is up and was easy enough to do with my husband.
March 5, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your lovely feedback — we’re so pleased to hear you were happy with both the staff and the service, and it’s great to know your new bed was easy to set up with your husband.
Megan at Customer Care
10/10 defenitly reckomend benson,s
Janice the sales lady was very helpful from entering to showing us what type of bed and mattress would be suitable for my state of health.
February 26, 2026
Reply from Bensons For Beds - Gateshead150
D Henderson,
We're happy to hear that our sales lady was very helpful in showing you what type of bed and mattress would be suitable for your state of health.
Team Bensons
Straight forward process from start to finish. Good communication. Bit of a long wait for a mattress.
Straight forward process
February 27, 2026
Reply from Bensons For Beds - Gateshead150
Thank you for your feedback — great to hear the process was straightforward,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead150
Really appreciate your feedback Ray! Delighted the delivery team were friendly, efficient and respectful throughout
Megan at Customer Care⭐
Terrible customer service
Elderly parents ordered and paid for electric bed and headboard 8 weeks ago delived bed only no headboard. Terrible customer service. The manager of the shop could only escalate by sending email to customer service. No effort made from shop or customer service to sort. Constantly having to ring to get updates which they did not have. No response from official complaint to customer service. Told last week their delivery company was picking it up last week Told today when I contacted via social media collecting headboard today and the company would be in touch next week to organise delivery. A 3 week delay from delivery of bed frame and no further forward. Avoid this company
February 17, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead150
Thank you for sharing your feedback with us, and I’m very sorry for the delays and the frustration caused to your parents. We understand how disappointing this has been, especially after waiting so long for the full order to arrive. I can confirm that I have already been in contact with you to discuss this, and the headboard delivery is scheduled for today. We appreciate your patience, and your comments will be passed on to help improve our service,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.