Brilliant service from the help we got in the Gillingham branch, the lady who helped and was extremely patient throughout. We wanted to purchase with her because of how helpful she was but only went o... See more
Company replied
Location
Switch locationUnit 1 Gillingham Retail Park, Ambley Road, ME8 0PU Gillingham, Kent, GB
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What an amazing shopping experience this was. The young lady who was running the shop was so helpful and gave a lot of advice and assistance…but did leave us alone to wander. When we had decided the... See more
Company replied
We were served by Odette at the Gillingham, Kent Store and she was excellent, she explained everything to us really clearly. We can't recommend her enough as she was so polite and yet thorough and al... See more
Company replied
Richard was fantastic from start to finish. Very welcoming, not pushy. Let me take my time looking and answered all my questions was very knowledgeable about all the beds and showed me all the feature... See more
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Company details
About Bensons For Beds - Gillingham Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gillingham Retail Park, Ambley Road, ME8 0PU, Gillingham, Kent, United Kingdom
4.8
Excellent
117 reviews
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Friendly service from sales to delivery.
August 1, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We're so pleased to hear you experienced friendly service throughout your journey with us, from sales right through to delivery. Thank you for your wonderful feedback!
Team Bensons
Great in store experience
Excellent assistance & advice from Andy, the store manager. He was really helpful & patient in providing the information we needed before purchasing.
July 12, 2026
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We're so pleased to hear you received excellent assistance and advice. It's wonderful that our store manager was so helpful and patient in providing the information you needed.
The lady who served me was friendly and…
The lady who served me was friendly and helpful knew her products and job
July 9, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We're so pleased you found our team member friendly and helpful, and that they were knowledgeable about our products and their role. Thank you for your kind feedback!
Time for a new bed
Holly was very helpful and knowledgeable providing extensive information and able to answer all our queries with ease.
July 3, 2026
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We're so pleased our team member was very helpful and knowledgeable, providing extensive information and answering all your queries with ease. Thank you for your kind feedback!
Team Bensons
Great quality product fair price
Great quality product fairly priced. Served by a very friendly, knowledgeable lady that listened to our needs. Delivered promptly by professional caring staff. Thank you Bensons
June 22, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We're so pleased you found our product great quality and fairly priced. We appreciate your kind words about our team and prompt delivery.
Team Bensons
Fantastic delivey thanks again .
Bensons for beds deliver my bed to where i want & put it together so quick . Thanks again great job .
June 17, 2026
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We're so pleased our team delivered and assembled your bed quickly and efficiently. Thank you for your kind words!
Team Bensons
The staff were lovely.
June 13, 2026
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We are delighted to hear that our team provided you with such a pleasant experience. Thank you for your kind words.
Team Bensons
Gillingham store
We went to the Gillingham store. Odette was extremely helpful and answered our many, many questions. We wanted an ottoman bed with storage that you could access by lifting the bed rather than having drawers. Odette took us to the lift up version to see what we thought of it (nice but I didn't have the strength to lift it), she then took us to the power version which was perfect. We didn't like the headboard that was on the display model so she showed us all the other possible headboards that would fit. She then did the same with the mattresses. At no time did we feel pressurised to buy anything and she was just really helpful (and patient). We left the store to pop into another adjacent bed store but we were back within 10 minutes to order from Benson Beds. Odette explained the delivery options, how it would be assembled, the warranty etc. Lead time was 3 weeks but we actually don't want it just yet as we are decorating. We arranged a date that was convenient to us with the knowledge that we could change this either way if necessary. The whole process was great, we have no complaints.
June 12, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We are so pleased to hear about your positive experience at our Gillingham store. It's wonderful to know that our team provided such helpful and patient assistance, guiding you through the options for your new bed. We appreciate you choosing us and are happy we could accommodate your delivery needs.
Team Bensons
Shop staff polite and helpful
Shop staff polite and helpful. Not overpowering!
Delivery good
June 8, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We're so glad our team was helpful and polite. We appreciate your kind words!
Team Bensons
Very professional service
Very professional service, patiently answered all our questions. Wide selection of mattresses, beds, and other furniture.
June 3, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We're so glad you had a positive experience with our team and found our selection helpful. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Gillingham Retail Park
We appreciate your kind words! We are glad our staff was friendly and knowledgeable.
Team Bensons
Great product and an excellent overall…
Great product and an excellent overall experience. The quality of the wardrobes met our expectations, and the delivery was swift and efficient. The installation team was professional, courteous, and completed the setup quickly and neatly.
We are very pleased with our purchase and the high level of service provided from start to finish. Highly recommended.
May 29, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We're so pleased to hear you're happy with your wardrobes and the excellent overall experience! It's wonderful that our installation team was professional and efficient. Thank you for your high recommendation!
Team Bensons
Great professional help
May 9, 2026
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for your kind words, the feedback is appreciated.
Team Bensons
New bed purchase
Odette was very helpful, personable, non pushy, listened to my needs. All round knowledgeable person.
April 26, 2026
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
Thank you! 😊 We’re so pleased to hear Odette made such a positive impression — helpful, knowledgeable, and attentive without any pressure is exactly what we strive for. We’ll be sure to pass on your lovely feedback,
Megan | Customer Care Specialist👏
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for your feedback — we’re delighted to hear you enjoyed great service. We really appreciate you taking the time to share your experience!
Reply from Bensons For Beds - Gillingham Retail Park
Samuel Fuller,
We appreciate your feedback! We're so glad to hear that you had a great experience and that our staff were helpful.
Team Bensons - Jessica
Good Customer Service, Poor Mattress
Customer service was good. Zak the sales rep was very knowledgeable. However, the 2 stars is for the mattress; the eve pure memory mattress (king size, firm) flatters to deceive as a firm mattress. When tested in store and for the first 3 weeks, all seemed well. But after this, we’re finding we are getting back aches without regular rotation, and the mattress seems depressed where we lay. Not sure how long it will hold up, and the edges are not supportive at all. I would not recommend this mattress if you are after a supportive, firm mattress.
January 6, 2026
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for taking the time to share your feedback, and we’re sorry to hear about the comfort issues you’ve experienced with the mattress. We understand that comfort and support are very personal and can feel different for everyone. We appreciate your comments regarding durability and edge support and will ensure this feedback is shared internally with the relevant teams. We’re pleased to hear our in-store service met your expectations and thank you for highlighting this,
Megan | Customer Care Specialist
Friendly, helpful and easy process
The ladies in the shop were really helpful and friendly. Wanted to help me and took me straight to the mattress that I ended up buying. I was short on time so wasn't expecting to buy one or for it to be so easy.
April 5, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We’re delighted to hear that our team made your visit so quick and effortless. It’s wonderful to know the ladies in store were friendly, helpful, and guided you straight to the perfect mattress—especially when you were short on time. Thank you for sharing your experience.
💜 Thank you for your positive review – Lauryn at Customer Care
Mattress order & delivery
Odette in your Gillingham shop knew exactly the mattress we needed, she was very helpful and friendly.
Delivery of our mattress was on time and date stated, Delivery men were friendly and took our old mattress with no fuss and positioned our new mattress in a professional manner.
March 31, 2026
Reply from Bensons For Beds - Gillingham Retail Park
We appreciate your fantastic review! It's great to hear that our team member in Gillingham provided such helpful and friendly service. We're also pleased the delivery went smoothly and the team were professional.
Reply from Bensons For Beds - Gillingham Retail Park
Thanks for the great feedback Mrs Jago! We’re glad everything arrived right on time and that our delivery team made it quick and easy. Enjoy,
Megan | Customer Care Specialist😊
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