I’d like to share a lovely experience with a recent bed delivery. My 88-year-old mum happened to be home alone when the delivery arrived, as her carer was off for the day, and her old bed hadn’t be... See more
Company replied
Location
Switch locationUnit 1 Gillingham Retail Park, Ambley Road, ME8 0PU Gillingham, Kent, GB
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See what reviewers are saying
We only went to look for a bed. We were greeted at the door and told if we needed any help to ask,which was really nice not to be followed around by a pushy sales person. We did end up seeing a bed we... See more
Company replied
Sam was very helpful, knowledgeable & patient. She was able to answer any questions that we had and fully explained the configurations which we could have for our new bed.
Company replied
Brilliant service from the help we got in the Gillingham branch, the lady who helped and was extremely patient throughout. We wanted to purchase with her because of how helpful she was but only went o... See more
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Company details
About Bensons For Beds - Gillingham Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Gillingham Retail Park, Ambley Road, ME8 0PU, Gillingham, Kent, United Kingdom
4.8
Excellent
125 reviews
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Seen by Odette
Seen by Odette. She was knowledgeable helpful and fun to deal with. She didn't pressure in anyway and is a credit to your company.
October 19, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We're happy to hear that you found our team member knowledgeable and helpful! We appreciate your positive feedback and are glad you enjoyed your experience. – Lauryn at Customer Care 💜
Quality products
Quality products. Great personality face to face service in store.
Delivered in time window very quickly. Great comms and allowed me to plan. Awesome
October 14, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We appreciate you sharing your positive experience with our quality products and in-store service! We're so glad our delivery and communication helped you plan effectively.
If you enjoyed your experience, please spread the word!
Megan at Customer Care
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for your 5 star review Mrs Balfour! We appreciate your kind words!
Take care,
Megan at Customer Care
We had a great experience choosing our…
We had a great experience choosing our new bed. The shop assistant was very knowledgeable and helpful while we made a decision. Very happy with the service we received.
September 24, 2025
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for your lovely feedback! We're delighted to hear you had a great experience and found our team knowledgeable and helpful. Enjoy your new bed!
Take care,
Megan at Customer Care
All-round great experience
Have used Bensons before. Great quality in a range. Customer service, on the shop floor, supportive & informative. Left us to make our decisions , without overseeing and managing us.
Whole buying process was pleasurable and efficient.
September 27, 2025
Reply from Bensons For Beds - Gillingham Retail Park
We're happy to hear that you've had consistently great experiences with our quality range and supportive customer service. We appreciate that the buying process was pleasurable and efficient. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Excellent Customer Service
We ordered a wide headboard bed frame with matching bedside cabinets. From ordering this in store to the delivery and build of the bed, I cannot fault the service. All colleagues were helpful and efficient. The company stuck to the agreed delivery date and kept us updated with messages on progress.
September 30, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had such a positive experience with your recent bed frame and bedside cabinet purchase! It's great to know that our colleagues were helpful and efficient, and that we kept you informed throughout the delivery process.
Thank you,
Lauryn at Customer Care
Easy going attitude of Bensons employee
September 30, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We appreciate you mentioning the employee's easy-going attitude. We are so glad you had a positive experience with our team!
Thank you,
Lauryn at Customer Care
Odette was marvellous
Odette was marvellous, helpful, so nice and polite,
an absolute star.
Not like the two idiots in Dreams a couple of units down, couldn't be bothered to get up from their desks.
September 26, 2025
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for your wonderful feedback about Odette—she’s thrilled to hear your kind words! We always strive to provide the best service. Hope to see you again soon! Take care, Megan at Customer Care.
Absolutely everything explained…
Absolutely everything explained perfectly
September 25, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
Thank you! I’m so glad everything was explained clearly for you. Always happy to help again! Take care, Megan at Customer Care.
Made buying a mattress a pleasant experience.
My experience at Bensons for beds was a very pleasant one. I was looking for a new mattress and the sales girl (Odette) was extremely friendly and helpful. Thank you.
September 13, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We're happy to hear that you had a pleasant experience finding a new mattress. We appreciate your kind words and are glad that our team member was so helpful! Thanks for your feedback
Megan at Customer Care
Would recommend
Needed to buy a new automated single bed. The sales assistant was helpful, courteous and not at all pushy.
Good value for money.
September 15, 2025
Reply from Bensons For Beds - Gillingham Retail Park
We are thrilled to hear that our sales assistant provided such excellent service during your purchase of a new automated single bed. We truly believe in providing helpful and courteous assistance without being pushy. Thank you for choosing us and we hope you enjoy your new bed! #ValueForMoney
A lovely experience.
September 9, 2025
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for your 5 star review. We appreciate you choosing us.
Best Wishes,
Megan at Customer Care
The sales person was amazing
The sales person was amazing. Took time to understand what we wanted/needed. Established great rapport. Even though store was busy, did not pressure us. Excellent service, thank you
August 30, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We appreciate you sharing your positive experience! We're happy to hear that our team member took the time to understand your needs and established a great rapport with you.
Take care, Megan at Customer Care
Not a great experience
The delivery people should do what they are paid for
Tell people when something is broken
Assemble the beds properly
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We appreciate your feedback and we are sorry the delivery and assembly were not satisfactory. We will address these issues to improve our service, Megan at Customer Care
Excellent service at store
Excellent service at store , very knowledgeable, perfect delivery in time frame window .
August 19, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We appreciate you taking the time to leave us this positive feedback! We're so glad you received excellent service and timely delivery. Thank you, Megan at Customer Care
Great customer service
Great customer service. Staff know the products well and there was no pressure to make a purchase. Lots of options available; staff welcoming and efficient. Highly recommend
August 16, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
We appreciate you taking the time to leave us this fantastic review! We are so glad to hear that you found our staff knowledgeable, welcoming, and efficient. We value your recommendation, Megan at Customer Care
Quick and low pressured
I went into store with a toddler to have a look for a new bed for him. This could have clearly gone horribly wrong, however it was a great experience for both of us.The man that helped us was extremely lovely and helpful. He answered all the questions I had and he also gave us space when needed. It was quick and efficient with no pressure.
August 17, 2025
Reply from Bensons For Beds - Gillingham Retail Park
We're happy to hear that you and your toddler had a great experience finding a new bed. We appreciate your positive feedback regarding the helpful assistance you received in our store. Thank you, Megan at Customer Care
Odette is amazing if you visit this…
Odette is amazing if you visit this store see her she goes above and beyond for her customers . Thank you
July 26, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
Thank you so much for your kind words about Odette! Our team is dedicated to providing exceptional service and we are thrilled to hear she went above and beyond for you. We truly appreciate your support. See you soon, Megan at Customer Care
Richard was verypolite and informative…
Richard was verypolite and informative but not pushy or kept badgering us which we find very annoying and when we made our minds up talked us through everything xxxx
July 20, 2025
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for your positive feedback, we are glad that we were able to assist you in an informative and non-pushy manner. We value your satisfaction and are happy to have made your experience a pleasant one. Thank you for choosing our business, Megan at Customer Care
Great Service
Great communication and delivered when they said they would - excellent service
July 14, 2025
Unprompted review
Reply from Bensons For Beds - Gillingham Retail Park
Thank you for your awesome review! Providing excellent service and timely communication is what we strive for. We appreciate your support and look forward to seeing you in the future, Megan at Customer Care
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