The salesperson Lee was exceptional, he put up with all our questions and tour of just about every bed in the shop! He was friendly and knowledgeable and helped us decide (after about an hour!) on th... See more
Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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Lee in Grimsby was extremely knowledgeable, patient and helpful. Lovely customer service, an excellent range of beds and accessories to choose from and all options and extras explained. Our second u... See more
Company replied
Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
Company replied
Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
249 reviews
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The young lady who served me was very…
The young lady who served me was very polite and helpful.
October 17, 2026
Great place to buy your bed!
The salesperson Lee was exceptional, he put up with all our questions and tour of just about every bed in the shop! He was friendly and knowledgeable and helped us decide (after about an hour!) on the perfect mattress for us and some new pillows. No pushy sales just friendly info.
Loving the mattress and would not hesitate to recommend Bensons. Apologies for the lateness of the review.
July 30, 2026
Lee gave excellent customer service.
October 11, 2026
May use AI-assist with repliesRead more
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Bensons Grimsby was excellent
Lee in Grimsby was extremely knowledgeable, patient and helpful. Lovely customer service, an excellent range of beds and accessories to choose from and all options and extras explained. Our second use of Bensons and it was as easy and pleasant as the first time. Delivery date choices were excellent without a long wait.
October 5, 2026
Reply from Bensons For Beds - Grimsby694
Hello Sue,
Thanks so much for your wonderful review! 😊 We're delighted to hear that Lee in Grimsby made your experience so enjoyable with his knowledge, patience and helpful advice. It's great to know you found the choice of beds and accessories impressive, and that all the options were clearly explained. We're especially pleased that your second visit was just as easy and pleasant as your first. Enjoy your new bed, and we look forward to welcoming you back again in the future,
Megan | Customer Care Specialist 🛏️
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words Sabina! We are thrilled to hear that you had an excellent experience with our service. Our team works hard to provide the best for our customers, and your feedback motivates us to keep it up. We look forward to seeing you again soon,
Megan | Customer Care Specialist
Polite and friendly staff
Polite and friendly staff, overall a good experience of buying a mattress
October 3, 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We're thrilled to hear that you had a good experience with our staff and your mattress purchase. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Excellent service have used before and…
Excellent service have used before and I will again.
October 1, 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. Your loyalty means a lot, and we can't wait to serve you again soon!
Outstanding customer service received…
Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman i understand that i need to invest into something that will last. This was second time I have bought mattress from this company and I know that I will be returning. Gentleman that work there have outstanding customer skills. The whole process been pleasure.
September 21, 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words! We are so happy to hear that you had a great experience with our customer service at our Grimsby store. Our knowledgeable and polite employees strive to provide top-notch service to all our customers. We truly value your loyalty and look forward to serving you again in the future. Thank you for choosing us for your mattress needs!
A great experience
Walking into the shop,very welcoming the assistant Adrian was very knowledgeable & professional did not feel rushed with no pressure in buying anything
September 11, 2026
Reply from Bensons For Beds - Grimsby694
Thank you for the wonderful review! At our shop, we strive to create a welcoming and pressure-free environment for our customers. Adrian is a valuable member of our team and we're glad you appreciated his knowledge and professionalism. We look forward to seeing you again soon!
Salesman was amazing very friendly and…
Salesman was amazing very friendly and helpful wasn't pushy helped advice us then processed our order excellent customer care service from him well done
Kepted recieving email updates on the progress of our order
Delivery day got a call from team 30 mins before to say on way to us they was a great team very friendly set up bed removed all packaging. Fast and efficient service well done lads keep up your great standard 👍 Overall a perfect service all along the board couldn't fault any of the team along the process from start to finish a job well done would definitely recommend to anyone
September 2, 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
We're absolutely delighted to hear that you received such outstanding service from start to finish! It's wonderful to know our sales colleague was friendly, helpful, and provided expert advice without any pressure, making your purchase an easy and enjoyable experience. We're also pleased that the regular email updates, courtesy call before delivery, and the professionalism of our delivery team all helped to make the process seamless. Thank you for your fantastic recommendation and for recognising the efforts of everyone involved.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Good quality goods
August 30, 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your positive feedback! We're thrilled to hear that you are satisfied with the quality of our products. We strive to provide the best for our customers and your support means a lot to us. We look forward to serving you again soon!
Lee was very helpful
Lee was very helpful , without being pushy, found us the perfect mattress at a great price, we will definitely use Bensons again
August 27, 2026
Reply from Bensons For Beds - Grimsby694
We're so pleased to hear that our team member was very helpful in finding you the perfect mattress without being pushy. It's wonderful that you found a great price and plan to use us again!
Team Bensons
Bought a mattress from Grimsby
Bought a mattress from Grimsby, Benson for beds, Lee was a great salesman to deal with not pushy and gave me the information I needed to make the choice for the bed frame it was going on.
August 22, 2026
Reply from Bensons For Beds - Grimsby694
We're so pleased to hear about your positive experience! It's wonderful that our team member provided you with all the information you needed to make the perfect choice for your bed frame without being pushy. We truly appreciate your feedback.
Team Bensons
Service at Benson Beds, Grimsby
Staff were excellent, they were very helpful, patient and they listened. They stuck to their word, delivery was stress free with plenty of notice so I could get organised.
Would recommend
August 19, 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your fantastic feedback! 😊 We're delighted to hear that our team was helpful, patient, and took the time to listen to your needs. It's wonderful to know that we delivered on our promises and that the delivery process was stress-free, with plenty of notice to help you plan ahead.
We really appreciate your recommendation and your kind words about the service you received,
Megan | Customer Care Specialist
I was well informed by the salesman and…
I was well informed by the salesman and this helped ne in my mattress choice
August 10, 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Hello Leigh,
Thank you for your lovely review! 😊 We're delighted to hear that our salesperson provided you with clear and helpful information, making it easier for you to choose the right mattress. We believe informed customers make the best decisions, so it's wonderful to know you felt supported throughout the process. Thank you for choosingus, and we hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist
Helpful Adrian
Employer, Adrian greeted us with a smile and went out of his way to help us while we were at the store. Nothing was too much trouble! We tried lots of different mattresses as wanted the right one. We ended up purchasing a full bed with headboard and blanket box too. Thank you Adrian!
We hope the bed is amazing when it arrives.
August 11, 2026
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words and for choosing us for your mattress and bed needs! We're glad Adrian was able to provide exceptional service and help you find the perfect bed. We can't wait for you to experience the comfort and quality of your new purchase. Thank you again!
In store experience was great
In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we would have expected for the price. As we have no other sleeping arrangements we decided not to go back to the store and are hoping these marks will fade over time.
August 1, 2026
Reply from Bensons For Beds - Grimsby694
Thank you for your feedback. I'm delighted to hear that your in-store experience was great and that you found our staff knowledgeable. I'm also pleased that you're finding your new mattress very comfy. I'm very sorry to hear about the yellow marks left on your mattress from the packaging tape. I understand this is not what you would expect, and I hope they fade over time for you.
Team Bensons
A great experience from Bensons for Beds
The whole experience of buying a new mattress was very good. We had discussed having a new mattress and happened to pass Benson while in a town nearish to where we live. The sales guy was very helpful. We tried various types of mattress, going back and forth several times before choosing what we wanted.
After completing the paperwork, we were contacted several times with updates on the progress of our order.
The day before delivery day, we were contacted by phone to confirm the time slot we had been allocated. On the day itself, we were able to track the delivery truck, and the driver contacted us around 30 minutes before they turned up at our door. Both guys were incredibly helpful in removing our old mattress, and installing the new one. They were fast, and very professional, at the same time being friendly and chatty.
Definitely not the cheapest providers on the market, but they offered an excellent service and great communication.
July 30, 2026
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you for sharing your positive experience with us! We pride ourselves on providing exceptional customer service from start to finish. It's great to hear that our team was able to assist you in finding the perfect mattress and that the delivery process was smooth. We truly value your feedback and appreciate your business. Sweet dreams on your new mattress!
Our experience with Bensons Grimsby …
Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers any questions you have and helps in anyway he can. Hats off to you. The delivery team were just as reliable and helpful so overall can’t fault and would happily use again
July 27, 2026
Reply from Bensons For Beds - Grimsby694
Thank you for the glowing review! We are thrilled to hear that you had an exceptional experience at Bensons Grimsby. We take pride in providing top-notch service and our team, especially Lee, is dedicated to making our customers happy. We look forward to serving you again in the future.
Great and simple experience in store
Great and simple experience in store. Service was informative, knowledgeable and very pleasant.
July 24, 2026
Reply from Bensons For Beds - Grimsby694
We're so pleased to hear you had such a great and simple experience in our store. It's wonderful that our service was informative, knowledgeable, and very pleasant. Thank you for your positive feedback!
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