In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we wou... See more
Company replied
Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
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The whole experience of buying a new mattress was very good. We had discussed having a new mattress and happened to pass Benson while in a town nearish to where we live. The sales guy was very h... See more
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We went bed shopping, went to multiple stores, but saw more of what we wanted in Bensons. Adrian in the Grimsby store was very helpful and knowledgable without being pushy. We got lots of useful infor... See more
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Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
233 reviews
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Received my tv bed ,upon delivery the…
Received my tv bed ,upon delivery the men left the really heavy items in garden to my partner an young lad with no offer to take up stairs ..for me to leave work to help take them upstairs incase started to rain ..was not happy with there service at all
June 10, 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback and are sorry the delivery was difficult. We'll address this with our team to improve our service. Thank you for bringing this to our attention.
Customer focused
Great service- good selection of high quality beds. Staff friendly and knowledgeable, customer focused.
May 28, 2025
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to share your feedback. We're glad to hear that you found our staff friendly and knowledgeable, and that you liked our selection. Take care, Megan at Customer Care
Buying a bed
Staff were polite and respectful. They considered my needs and in no way put pressure on me. I felt relaxed and able to make an informed choice.
May 26, 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our staff provided a respectful and pressure-free environment where you felt comfortable making an informed decision. Thank you for your feedback, Take care, Megan at Customer care
Martin at the grimsby shop was very…
Martin at the grimsby shop was very helpful and informative. He gave me time to be indecisive and persuaded me to go for a more expensive mattress than i had originally planned. Very happy with the service and I'm excited to get my new mattress!
May 18, 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind review! We are thrilled to hear that Martin provided such helpful and informative service. We pride ourselves on offering a range of high-quality options and are glad you chose to invest in a better mattress. We can't wait for you to experience the comfort and restful sleep it will provide. Thank you for choosing our Grimsby shop, and please don't hesitate to reach out if you need anything else!
Reply from Bensons For Beds - Grimsby694
Thank you for the positive feedback, X! We're glad Daniella provided excellent service. We'll make sure to pass on your compliments to her. See you next time! 😊 #CustomerSatisfaction #ExceptionalService
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Our team is fully dedicated to providing exceptional customer service.
Sleep well,
Team Bensons💜
Great in store service
Visited the store on three occasions, firstly to get some ideas about replacing two of our beds. We were shown various options and were given good advice on what type might be best suited to our needs.
We returned to the store at a later date to get a quote.
Danielle was very helpful with her advice and knowledge on the products and took time to show us different options, prices and payment choices for us to decide on.
A few days later I returned to the store after checking what best fitted in our rooms to place the order.
Again Danielle was very helpful and attentive to detail when altering a few changes to my previous quote.
The ordering process was smooth with good flexibility around delivery date.
I am looking forward to the arrival of the beds which I arranged for a later date once the renovations are finished.
Many thanks for your help and great service.
April 21, 2025
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words and for choosing our store for your bedding needs. We are thrilled to hear that you had a positive experience with Danielle and that the ordering process was smooth. We can't wait for you to receive your new beds and we are here to help with any future needs. Thank you for your support and we look forward to seeing you again soon! Sleep well, Team Bensons💜
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Providing excellent customer service and being helpful is our top priority. We are so glad to hear that you had a positive experience with us. We look forward to serving you again in the future. Sleep well, Team Bensons💜
Adrian definitely knew his stuff about…
Adrian definitely knew his stuff about mattresses, we knew we were looking for a firm mattress but he took us through the computer bed experience to confirm.
Once we had done that he supplied us both with a pillow to take from bed to bed. Every mattress we tried he could tell us all the details about. Such as the materials it contained and how it was made. He was truly patient as we went back and forth and then really good when we got to two contenders before our final decision.
He had excellent suggestions throughout without being pushy
April 21, 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
Thank you so much for your kind words about our sales associate Adrian! We take great pride in having knowledgeable and patient staff, and we're thrilled that he was able to help you find the perfect mattress. We hope you enjoy your new bed and thank you for choosing our store! - Team Bensons 💜
We visited the store on Saturday 12th…
We visited the store on Saturday 12th April. The gentleman we saw at Grimsby store was very polite and helpful. There was no pressure sale. We got a good deal saving over 400.00 in the sale and we got two gifts too.
April 15, 2025
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We are glad to hear that you had a positive experience at our Grimsby store. Our team prides themselves on providing excellent service and helping you find the perfect deal. Enjoy your savings and gifts!
Good information / understanding of the…
Good information / understanding of the product being sold, very professional staff.
April 5, 2025
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Our team takes great pride in providing our customers with accurate information and professional service. We appreciate your support!
Excellent service
Excellent service. Friendly, patient, knowledgeable, clear descriptions of different types of mattress.
March 30, 2025
Reply from Bensons For Beds - Grimsby694
We're so glad to hear that you experienced excellent service! It's great to know that you found our team friendly, patient, knowledgeable, and clear. Thanks for your review, Megan at Customer Care
Excellent people skills from…Adrian
Excellent people skills from Adrian,clearly answered any questions, very helpful,which lead to myself and wife purchasing the item we were interested in.
March 26, 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that the assistance you received was helpful and informative, leading to your purchase. We appreciate you taking the time to share your experience. Take care, Megan at Customer Care
Lee gave the right balance of useful…
Lee gave the right balance of useful information without applying pressure.
March 15, 2025
Reply from Bensons For Beds - Grimsby694
We're glad you found the information helpful and appreciated the no-pressure approach. Thank you for sharing your positive experience with us, Megan at Customer Care
Fantastic service
Fantastic service
The assistant couldn't have been more helpful. The mattress firmness technology was really impressive and helped us find exactly the right firmness and in turn the best mattress for us.
March 19, 2025
Reply from Bensons For Beds - Grimsby694
We appreciate your fantastic feedback! We're happy to hear that our assistant was helpful and that our mattress firmness technology helped you find the perfect mattress. Thanks for your review, Megan at Customer Care
Extremely helpful
Extremely helpful. Looked at all mattresses not just the expensive ones. Very polite and courteous.
March 16, 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our team was helpful and courteous while showing you our wide selection of mattresses. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback! We are so glad to hear that our team was friendly and helpful and provided great support to you. Take care, Megan at Customer Care
The delivery men were polite courteous…
The delivery men were polite courteous and even wore shoe coverings
February 5, 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to share your positive experience! We're so glad to hear our delivery team was courteous and respectful. Take care, Megan at Customer Care
Sales person was helpful all the way…
Sales person was helpful all the way through to me paying for my item.
February 1, 2025
Reply from Bensons For Beds - Grimsby694
We're glad you found our salesperson helpful during your purchase. We appreciate you taking the time to share your positive experience with us.
Take care,
Megan at Customer Care
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