Outstanding customer service received at Grimsby store. I have been decided to buy somewhere else where I have seen cheaper matress, however after approach from very polite and knowledgable gentleman... See more
Company replied
Location
Switch locationUnit A Victoria Retail Park, Victoria St North, DN31 1GB Grimsby, South Humberside, GB
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Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more
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Salesman was amazing very friendly and helpful wasn't pushy helped advice us then processed our order excellent customer care service from him well done Kepted recieving email updates on the progre... See more
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In store experience was great. Staff knowledgeable. The mattress is very comfy however, upon unrolling the yellow tape from the packaging has left 3 small yellow marks on the mattress. Not what we wou... See more
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Company details
About Bensons For Beds - Grimsby694
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit A Victoria Retail Park, Victoria St North, DN31 1GB, Grimsby, South Humberside, United Kingdom
- 1472403088
4.8
Excellent
246 reviews
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We visited the store on Saturday 12th…
We visited the store on Saturday 12th April. The gentleman we saw at Grimsby store was very polite and helpful. There was no pressure sale. We got a good deal saving over 400.00 in the sale and we got two gifts too.
April 15, 2025
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! We are glad to hear that you had a positive experience at our Grimsby store. Our team prides themselves on providing excellent service and helping you find the perfect deal. Enjoy your savings and gifts!
Good information / understanding of the…
Good information / understanding of the product being sold, very professional staff.
April 5, 2025
Reply from Bensons For Beds - Grimsby694
Thank you for your kind words! Our team takes great pride in providing our customers with accurate information and professional service. We appreciate your support!
Excellent service
Excellent service. Friendly, patient, knowledgeable, clear descriptions of different types of mattress.
March 30, 2025
Reply from Bensons For Beds - Grimsby694
We're so glad to hear that you experienced excellent service! It's great to know that you found our team friendly, patient, knowledgeable, and clear. Thanks for your review, Megan at Customer Care
Excellent people skills from…Adrian
Excellent people skills from Adrian,clearly answered any questions, very helpful,which lead to myself and wife purchasing the item we were interested in.
March 26, 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that the assistance you received was helpful and informative, leading to your purchase. We appreciate you taking the time to share your experience. Take care, Megan at Customer Care
Lee gave the right balance of useful…
Lee gave the right balance of useful information without applying pressure.
March 15, 2025
Reply from Bensons For Beds - Grimsby694
We're glad you found the information helpful and appreciated the no-pressure approach. Thank you for sharing your positive experience with us, Megan at Customer Care
Fantastic service
Fantastic service
The assistant couldn't have been more helpful. The mattress firmness technology was really impressive and helped us find exactly the right firmness and in turn the best mattress for us.
March 19, 2025
Reply from Bensons For Beds - Grimsby694
We appreciate your fantastic feedback! We're happy to hear that our assistant was helpful and that our mattress firmness technology helped you find the perfect mattress. Thanks for your review, Megan at Customer Care
Extremely helpful
Extremely helpful. Looked at all mattresses not just the expensive ones. Very polite and courteous.
March 16, 2025
Reply from Bensons For Beds - Grimsby694
We're happy to hear that our team was helpful and courteous while showing you our wide selection of mattresses. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback! We are so glad to hear that our team was friendly and helpful and provided great support to you. Take care, Megan at Customer Care
The delivery men were polite courteous…
The delivery men were polite courteous and even wore shoe coverings
February 5, 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to share your positive experience! We're so glad to hear our delivery team was courteous and respectful. Take care, Megan at Customer Care
Sales person was helpful all the way…
Sales person was helpful all the way through to me paying for my item.
February 1, 2025
Reply from Bensons For Beds - Grimsby694
We're glad you found our salesperson helpful during your purchase. We appreciate you taking the time to share your positive experience with us.
Take care,
Megan at Customer Care
Helpful staff and good range to try
Helpful staff and good range to try. No pressure and good advice.
January 21, 2025
Reply from Bensons For Beds - Grimsby694
We appreciate your feedback and are glad our staff was helpful, offered good advice, and provided a good range without pressure.
Take care,
Megan at Customer Care
Lee was fantastic in helping us choose…
Lee was fantastic in helping us choose our new bed. There was no pressure for the sale as you sometimes see in stores. We felt at ease and comfortable during our whole experience there. Would highly recommend to friends and family
January 11, 2025
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to leave us this fantastic review! We're happy to hear that you felt comfortable and at ease while choosing your new bed. It's great to know that you would recommend us to others.
Take care,
Megan at Customer Care
helpful and not pushy
Martin was helpful and not pushy he gave clear information which helped us decide which mattress to get delivery date was acceptable will use them again
January 2, 2025
Unprompted review
Reply from Bensons For Beds - Grimsby694
We appreciate you taking the time to leave us this positive feedback. We're so glad to hear that our team member was helpful and provided clear information to help you choose a mattress.
Take care,
Megan at Customer Care
Bed deciding
Very knowledgeable about what they are selling. Not to pushy. And just the right amount of time left to s to browse .
December 29, 2024
Unprompted review
Made welcome .All very easy process …
Made welcome .All very easy process and very well explained
December 3, 2024
Mattress purchase from Bensons…
We bought a new mattress from Bensons in Grimsby. There was a lot of choice, but we had an idea of what we wanted,so with some help from Lee, we tried a few out and found the one we liked. The buying process was all very straightforward. Lee talked us through everything. There was no pressure selling, just helpful, knowledgeable advice.
November 3, 2024
Very helpful staff
Very helpful staff, Martin helped us pick the perfect mattress spent lots of time trying to find us the right fit and Lee was great in making the purchase smooth and simple
November 5, 2024
10/10 experience
10/10 experience! Lee couldn’t have been more helpful, he’s an absolute credit to the company.
October 16, 2024
Unprompted review
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