Went into the Harlow store and the staff were knowledgable and gave me the time to find the right mattress. They were able to answer all my questions and especially Holly who explained the different m... See more
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Excellent help in store when trying out for a new mattress. Delivery was scheduled within a week, a slot was advised and driver called to confirm his arrival time. Mattress was taken up to the bedroom... See more
Company replied
Shop staff were very friendly and informative. Delivery of the mattress was on time and very efficent. Cannot praise the shop and delivery staff more.
Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed i... See more
Company replied
Company details
About Bensons For Beds - Harlow672
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, United Kingdom
- 1279432259
4.7
Excellent
345 reviews
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Great experience all round.
Shop staff were very friendly and informative. Delivery of the mattress was on time and very efficent. Cannot praise the shop and delivery staff more.
August 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Incredibly helpful staff
Incredibly helpful staff and good value for money. When we told them our budget they found things in that range to show us
August 28, 2026
Reply from Bensons For Beds - Harlow672
Hi Sarah,
Thanks for your lovely review! 😊 We're so glad our team could help you find the right options within your budget. Great value and helpful advice are what we're all about, and we're delighted you had such a positive experience. Happy sleeping,
Megan | Customer Care Specialist 🛏️✨
Reply from Bensons For Beds - Harlow672
Hello,
Thank you for your feedback. We're pleased to hear that you're happy with the product, but we're sorry to learn that our customer service did not meet your expectations.
We'd like to look into your experience further and have requested your order details so we can investigate the concerns you've raised. Once we receive this information, we'll review the matter and provide any support we can.
We appreciate you bringing this to our attention and apologise for any frustration caused,
Megan | Customer Care Specialist
10/10 for the Harlow store!
Went into the Harlow store and the staff were knowledgable and gave me the time to find the right mattress. They were able to answer all my questions and especially Holly who explained the different mattresses clearly and with ease.
August 26, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased to hear that you received great service and found our team very helpful. It's wonderful to know your delivery was on time and handled with care. Thank you for your positive feedback!
Team Bensons
I was recommended a certain mattress…
I was recommended a certain mattress not the one I went onto the store to look at. At the moment I’m very pleased
August 16, 2026
Reply from Bensons For Beds - Harlow672
We're pleased to hear that our recommendation led to your satisfaction with your new mattress. We appreciate your positive feedback!
Team Bensons
We found the sales person very…
We found the sales person very knowledgeable, professional and friendly and their advice very helpful
August 15, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased to hear that you found our salesperson knowledgeable, professional, and friendly. It's wonderful that their advice was very helpful to you. Thank you for your kind words!
Team Bensons
Very helpfull staff.
August 13, 2026
Reply from Bensons For Beds - Harlow672
Hi Peter,
Thank you for your feedback! 😊 We're delighted to hear that you found our staff very helpful. Providing friendly and knowledgeable service is what we strive for, and it's wonderful to know we made a positive impression. Thank you for choosing us,
Megan | Customer Care Specialist🛏️
Good service
August 8, 2026
Reply from Bensons For Beds - Harlow672
Hello,
Thank you for your review! 😊 We're delighted to hear that you received good service. Our team works hard to provide the best possible experience, so it's always wonderful to know we've met your expectations.
We truly appreciate your support and look forward to helping you again in the future,
Megan | Customer Care Specialist⭐
Excellent service from start to finish…
Excellent service from start to finish throughout the entire - shop - order-delivery experience.
Delivery guys were exceptional, highly recommend.
(added bonus, bed is awesome too 👌🏻😁)
July 30, 2026
Unprompted review
Reply from Bensons For Beds - Harlow672
We're so pleased to hear you had an excellent experience from start to finish with your order and delivery. It's wonderful that our delivery team was exceptional, and we're delighted you're enjoying your new bed!
Team Bensons
What an amazing experience and it was…
What an amazing experience and it was made especially easy by the sales team explaining everything I needed to know about the mattress the bad care product about turning the mattress every month or so and just having a better understanding of what I was buying thanks to the sales team
July 30, 2026
Unprompted review
Reply from Bensons For Beds - Harlow672
We're so pleased to hear about your amazing experience and that our sales team made everything so easy! It's wonderful that they explained all you needed to know about your mattress and its care, ensuring you had a better understanding of your purchase.
Team Bensons
Well done!
The staff member was very helpful and gave us the information we needed. Delivery was prompt and good. Overall highly professional service.
July 27, 2026
Reply from Bensons For Beds - Harlow672
Thank you for your wonderful review! We're delighted to hear that our team member was very helpful and provided all the information you needed. It's also great to know that your delivery was prompt and efficient. We truly appreciate your feedback on our highly professional service.
Team Bensons
The staff were very helpful and…
The staff were very helpful and informative when I went in for a pre visit. I then took my mother of 95 years who has mobility and hearing difficulties, the staff could not have been more helpful and patient
July 28, 2026
Reply from Bensons For Beds - Harlow672
Thank you for your wonderful review! We're delighted to hear that our team was able to provide helpful and informative advice during both visits. It was our pleasure to assist your mother, and we're so pleased that our staff's patience and support helped make her experience as comfortable as possible. We truly appreciate your kind words😊
Mattress purchase
Excellent help in store when trying out for a new mattress. Delivery was scheduled within a week, a slot was advised and driver called to confirm his arrival time. Mattress was taken up to the bedroom and old mattress removed and taken away. Mattress was well packaged including extra padding on corners. Would buy from Benson's again.
July 25, 2026
Reply from Bensons For Beds - Harlow672
Thank you for your fantastic review! We're delighted to hear that you received excellent help in store while choosing your new mattress. Finding the right mattress is an important decision, so it's great to know our team was able to support you throughout the process.
We're especially glad that your mattress arrived well packaged and protected, and that you're happy with the service you received from start to finish.
Thank you for choosing Bensons for Beds and for your kind recommendation. We look forward to helping you again in the future! 😊
Reply from Bensons For Beds - Harlow672
We are so pleased to hear that our team was friendly, knowledgeable, and polite during your visit. Thank you for sharing your positive experience with us!
Thank you for your review - Lauryn at Customer Care 💜
From purchasing to delivery and…
From purchasing to delivery and assembly I was totally satisfied with our service offered by Bensons for Beds
July 11, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased you were totally satisfied with the service you received, from purchasing to delivery and assembly. Thank you for your kind feedback!
Staff were great
July 10, 2026
Reply from Bensons For Beds - Harlow672
Thank you for your kind words regarding our colleagues
Team Bensons
Brilliant and efficient service.
July 7, 2026
Reply from Bensons For Beds - Harlow672
We are so pleased to hear that you found our service brilliant and efficient. Thank you for sharing your positive experience with us!
We bought a new matress at the harlow…
We bought a new matress at the harlow branch, Daisy showed us around and gave us lots of helpful information she was fantastic ended up saving a small fortune.
July 4, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased our team provided such fantastic and helpful information, assisting you in saving a small fortune. Thank you for sharing your positive experience!
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