We bought a new matress at the harlow branch, Daisy showed us around and gave us lots of helpful information she was fantastic ended up saving a small fortune.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed i... See more
Company replied
Andrew and Brian were very kind, polite, and professional. They carried the bed up to the second floor without any issues. The delivery service was excellent, and the bed is of very good quality. I am... See more
Company replied
Great experience at Harlow Benson for Beds from the knowledgable and helpful manager, Ben. To the delivery where I was kept informed all along, I could pick a day for the mattress to be delivered and... See more
Company replied
Company details
About Bensons For Beds - Harlow672
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, United Kingdom
- 1279432259
4.7
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From purchasing to delivery and…
From purchasing to delivery and assembly I was totally satisfied with our service offered by Bensons for Beds
July 11, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased you were totally satisfied with the service you received, from purchasing to delivery and assembly. Thank you for your kind feedback!
Staff were great
July 10, 2026
Reply from Bensons For Beds - Harlow672
Thank you for your kind words regarding our colleagues
Team Bensons
Brilliant and efficient service.
July 7, 2026
Reply from Bensons For Beds - Harlow672
We are so pleased to hear that you found our service brilliant and efficient. Thank you for sharing your positive experience with us!
We bought a new matress at the harlow…
We bought a new matress at the harlow branch, Daisy showed us around and gave us lots of helpful information she was fantastic ended up saving a small fortune.
July 4, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased our team provided such fantastic and helpful information, assisting you in saving a small fortune. Thank you for sharing your positive experience!
Great service
Adam and Charlie delivered our mattresses and bed frame.
Both so polite and helpful. Great service from Bensons.
Thank you.
June 30, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased to hear our delivery team was polite and helpful. Thank you for your kind words about the great service you received!
Reply from Bensons For Beds - Harlow672
We're so pleased our team was helpful and didn't pressure your decision. Thank you for your kind words!
Aftercare is appaling
Aftercare is appaling. Delivered a new mattress which is faulty. Have to wait 3 weeks dor a technician to assess it leaving me without a bed to sleep on. Just send a replacement.
June 26, 2026
Unprompted review
Reply from Bensons For Beds - Harlow672
Thank you for your feedback, and we’re very sorry to hear about your experience. Thank you for your patience with speaking with us. To help move things forward, a technician has been arranged which is an important step in determining the next course of action and ensuring the correct resolution for you as quickly as possible.
Thank you for your review.
Andrew and Brian were very kind
Andrew and Brian were very kind, polite, and professional. They carried the bed up to the second floor without any issues. The delivery service was excellent, and the bed is of very good quality. I am very happy with both the product and the service. Highly recommended!
June 12, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased to hear our team was kind, polite, and professional, and that your delivery service was excellent. It's wonderful that you're happy with your quality bed. Thank you for your high recommendation!
Team Bensons
Jayden was great
Jayden was great. Expertly took us around the shop trying out different beds. He knew exactly what we wanted and found us the best bed. We can’t wait to get it 😁. Great experience. Thank you Jayden 👍
June 11, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased you had a great experience in our store! It's wonderful that our team helped you find the perfect bed. We hope you enjoy it!
Team Bensons
Very good customer service
June 16, 2026
Reply from Bensons For Beds - Harlow672
We appreciate your kind words. We are happy to hear you had a good experience.
Team Bensons
Perfect service throughout.
Excellent service when purchased at Harlow store. Excellent communications via e-mail and text upto delivery date, and delivery bang on projected time slot.
June 11, 2026
Reply from Bensons For Beds - Harlow672
We're so happy to hear about your excellent service at our store and the great communication you received. We're glad your delivery was right on time!
Team Bensons
Reply from Bensons For Beds - Harlow672
We are glad you had a positive experience trying our mattresses.
Team Bensons
Superb sales assistant Maddi in Harlow…
Superb sales assistant Maddi in Harlow lovely delivery guys. And the Sealey mattress is sumptuous and divine! My best ever investment
June 5, 2026
Reply from Bensons For Beds - Harlow672
We're thrilled our sales assistant and delivery team provided excellent service. We're so glad you love your new mattress! Thank you for your wonderful feedback.
Team Bensons
Excellent service
Excellent service. Very professional and helpful with good advice on protecting the mattress.
A credit to Bensons at Harlow
June 7, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased you received excellent, professional, and helpful service with great advice. Thank you for your kind words!
Team Bensons
The delivery drivers were brilliant…
The delivery drivers were brilliant took mattress upstairs unwrapped it and took away with them shop staff were good as well
June 1, 2026
Reply from Bensons For Beds - Harlow672
We're so glad to hear about your positive experience with our delivery team and shop staff. We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Harlow672
We're glad we could assist!
Team Bensons
Reply from Bensons For Beds - Harlow672
We're so pleased ordering was easy and delivery was early. Thank you for your positive feedback!
Team Bensons
Staff very helpful and lots to select…
Staff very helpful and lots to select from ,we found what we wanted .
Thank you Benson 's
May 28, 2026
Unprompted review
Reply from Bensons For Beds - Harlow672
We're so pleased our team was helpful and you found what you wanted. Thank you for your kind feedback!
Team Bensons
Excellent service
Great experience at Harlow Benson for Beds from the knowledgable and helpful manager, Ben. To the delivery where I was kept informed all along, I could pick a day for the mattress to be delivered and on the day the drivers were helpful and courteous.
I would go back to the store for other purchases.
May 22, 2026
Unprompted review
Reply from Bensons For Beds - Harlow672
We're so pleased to hear about your excellent experience with us, from the knowledgeable assistance in-store to the smooth delivery process. It's wonderful that our team was helpful and courteous. Thank you for your kind feedback!
Team Bensons
Great from start to finish
Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed itself is our first one in 30 years so we are in awe of the style and comfort. Putting it together was fine but so many boxes so in hindsight would probably of paid for installation just to get rid of the boxes. All round great experience though.
May 15, 2026
Reply from Bensons For Beds - Harlow672
Thank you for this wonderful review! We're so pleased to hear your entire experience, from shopping to delivery, was first-class. It's fantastic that you're enjoying the style and comfort of your new bed after 30 years! We appreciate your feedback about the boxes and installation.
Team Bensons - Jess
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.