Excellent help in store when trying out for a new mattress. Delivery was scheduled within a week, a slot was advised and driver called to confirm his arrival time. Mattress was taken up to the bedroom... See more
Company replied
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Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed i... See more
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The staff were very helpful and informative when I went in for a pre visit. I then took my mother of 95 years who has mobility and hearing difficulties, the staff could not have been more helpful and... See more
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Customer service in Harlow store was excellent. We needed a mattress for a spare bedroom and Madison helped us select the best one for our needs at a good price. No pressure to upgrade just unders... See more
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Company details
About Bensons For Beds - Harlow672
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, United Kingdom
- 1279432259
4.8
Excellent
340 reviews
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Very good customer service
June 16, 2026
Reply from Bensons For Beds - Harlow672
We appreciate your kind words. We are happy to hear you had a good experience.
Team Bensons
Perfect service throughout.
Excellent service when purchased at Harlow store. Excellent communications via e-mail and text upto delivery date, and delivery bang on projected time slot.
June 11, 2026
Reply from Bensons For Beds - Harlow672
We're so happy to hear about your excellent service at our store and the great communication you received. We're glad your delivery was right on time!
Team Bensons
Reply from Bensons For Beds - Harlow672
We are glad you had a positive experience trying our mattresses.
Team Bensons
Superb sales assistant Maddi in Harlow…
Superb sales assistant Maddi in Harlow lovely delivery guys. And the Sealey mattress is sumptuous and divine! My best ever investment
June 5, 2026
Reply from Bensons For Beds - Harlow672
We're thrilled our sales assistant and delivery team provided excellent service. We're so glad you love your new mattress! Thank you for your wonderful feedback.
Team Bensons
Excellent service
Excellent service. Very professional and helpful with good advice on protecting the mattress.
A credit to Bensons at Harlow
June 7, 2026
Reply from Bensons For Beds - Harlow672
We're so pleased you received excellent, professional, and helpful service with great advice. Thank you for your kind words!
Team Bensons
The delivery drivers were brilliant…
The delivery drivers were brilliant took mattress upstairs unwrapped it and took away with them shop staff were good as well
June 1, 2026
Reply from Bensons For Beds - Harlow672
We're so glad to hear about your positive experience with our delivery team and shop staff. We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Harlow672
We're glad we could assist!
Team Bensons
Reply from Bensons For Beds - Harlow672
We're so pleased ordering was easy and delivery was early. Thank you for your positive feedback!
Team Bensons
Staff very helpful and lots to select…
Staff very helpful and lots to select from ,we found what we wanted .
Thank you Benson 's
May 28, 2026
Unprompted review
Reply from Bensons For Beds - Harlow672
We're so pleased our team was helpful and you found what you wanted. Thank you for your kind feedback!
Team Bensons
Excellent service
Great experience at Harlow Benson for Beds from the knowledgable and helpful manager, Ben. To the delivery where I was kept informed all along, I could pick a day for the mattress to be delivered and on the day the drivers were helpful and courteous.
I would go back to the store for other purchases.
May 22, 2026
Unprompted review
Reply from Bensons For Beds - Harlow672
We're so pleased to hear about your excellent experience with us, from the knowledgeable assistance in-store to the smooth delivery process. It's wonderful that our team was helpful and courteous. Thank you for your kind feedback!
Team Bensons
Great from start to finish
Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed itself is our first one in 30 years so we are in awe of the style and comfort. Putting it together was fine but so many boxes so in hindsight would probably of paid for installation just to get rid of the boxes. All round great experience though.
May 15, 2026
Reply from Bensons For Beds - Harlow672
Thank you for this wonderful review! We're so pleased to hear your entire experience, from shopping to delivery, was first-class. It's fantastic that you're enjoying the style and comfort of your new bed after 30 years! We appreciate your feedback about the boxes and installation.
Team Bensons - Jess
I am loving my new mattress
I am loving my new mattress. I initially had bought an extra firm mattress but after a few good night’s sleep, I found my hips began to ache. I eventually exchanged it for this firm mattress and have had five perfectly comfortable night’s sleep so far. The exchange service was smooth and hassle free. The staff were very accommodating and helpful.
This is the right mattress for me, no aches or pains on waking. I also like the depth of this mattress. Sleeping so comfortably on such a height gives the feeling of sleeping on a cloud.
May 1, 2026
Reply from Bensons For Beds - Harlow672
We're delighted to hear you're loving your new firm mattress! It's great the exchange process was smooth and the staff helpful. We appreciate you sharing how comfortable you now are and that you wake without aches or pains.
Team Bensons
A star
The man that helped us in the store was very very helpful, he was a calming experience in a very confusing pick of so many beds . The delivery staff were polite and friendly.
April 29, 2026
Reply from Bensons For Beds - Harlow672
We appreciate your review! 😊 We're so glad to hear that our team member was helpful in guiding you through the selection process. It's also great to know our delivery staff were polite and friendly.
Team Bensons
First class service
First class service. Knowledgable in-store adviser. Very helpful literature i.r.o. measuring to see if the furniture will fit. Delivery was on time as scheduled and I was kept informed throughout the process. The delivery/installation guys were courteous, professional and very helpful.
Overall a great customer experience and very pleased I chose Bensons. Can thoroughly recommend.
May 2, 2026
Reply from Bensons For Beds - Harlow672
We're so glad to hear about your first-class experience! It's great to know our in-store advice and delivery service met your needs. We appreciate your recommendation and are delighted you chose us.
Team Bensons
Excellent service in the Harlow store
Excellent service in the Harlow store. Kept informed on the progress of our order. Delivered on time and great communication re the delivery. We paid to have our beds assembled and it was done efficiently and the guys were pleasant. And the beds are lovely!
April 18, 2026
Reply from Bensons For Beds - Harlow672
Thank you for the fantastic review! 😊 We’re so pleased to hear you received excellent service in our Harlow store and that you were kept well informed throughout. Great to know delivery and communication hit the mark, and that the assembly team were efficient and pleasant. Most importantly — we’re delighted you love the beds! 🛏️✨
From going into the Harlow store and…
From going into the Harlow store and meeting Jay who is very knowledgeable and helpful. Being kept up-to-date on the order. Mark and Cam the delivery team were excellent. Would definitely buy again from Bensons for beds .Excellent service all round .
April 2, 2026
Unprompted review
Reply from Bensons For Beds - Harlow672
Thank you for the lovely feedback! 😊 We’re so pleased Jay looked after you so well in our Harlow store and kept you informed throughout. Big thanks too for the shout‑out to Mark and Cam — we’ll be sure to pass it on. Delighted you had excellent service all round, and we’d love to welcome you back to Bensons for Beds,
Megan | Customer Care Specialist🛏️✨
Just a delivery with no problems.
April 24, 2026
Reply from Bensons For Beds - Harlow672
Thank you! 😊 We’re glad everything went smoothly and the delivery was hassle‑free. Enjoy your purchase and sleep well,
Megan | Customer Care Specialist
Received my bed after 3 weeks of…
Received my bed after 3 weeks of purchase.
Delivery men kind enough to deliver at your room of preference. Good quality service
April 23, 2026
Reply from Bensons For Beds - Harlow672
Thank you! 😊 We’re glad your bed arrived within three weeks and that our delivery team kindly placed it in your room of choice. Great to hear you’re happy with the quality of service—enjoy your new bed! 🛏️✨
Arrived within time
Arrived within time. Security wrapped. Polite staff carried everything to the required location.
April 20, 2026
Reply from Bensons For Beds - Harlow672
Thank you! 😊 We’re glad everything arrived within the time slot, securely wrapped, and was carried to the right place by our polite team. Enjoy your new purchase!
Reply from Bensons For Beds - Harlow672
Lovely feedback — helpful, no‑pressure service is exactly what we aim for ⭐
We truly appreciate your feedback,
Megan | Customer Care Specialist
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