Went into the Harlow store and the staff were knowledgable and gave me the time to find the right mattress. They were able to answer all my questions and especially Holly who explained the different m... See more
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Excellent help in store when trying out for a new mattress. Delivery was scheduled within a week, a slot was advised and driver called to confirm his arrival time. Mattress was taken up to the bedroom... See more
Company replied
Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed i... See more
Company replied
Customer service in Harlow store was excellent. We needed a mattress for a spare bedroom and Madison helped us select the best one for our needs at a good price. No pressure to upgrade just unders... See more
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Company details
About Bensons For Beds - Harlow672
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, United Kingdom
- 1279432259
4.8
Excellent
341 reviews
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It’s all about customer experience!
So, as someone who doesn’t study the nuisances of mattresses or beds. And is blinded by all the adverts!
I visited my local store and met with Madison who took the time to explain the options and ascertained my budget too. I then followed up with a second visit and met with Ben, consistently the customer service and experience was excellent and for me anyone can sell you a bed/mattress online.
My choice is to buy from people who value me as a customer! 5*+
October 28, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
We're happy to hear that you valued the customer service provided during your visits. It's great to know the team helped you navigate the choices and budget. We appreciate you choosing us,
Megan at Customer Care!
Helpful staff
Staff were extremely helpful and patient while we tried various mattresses, and helped us to get a good price with discounts.
October 25, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that our staff was helpful and patient as you explored our mattresses. We appreciate that they helped you find a good price,
Megan at Customer Care
Great looking store great choices
Great looking store great choices, Jay was very accommodating and very helpful would definitely go back
October 22, 2025
Reply from Bensons For Beds - Harlow672
We're happy you enjoyed our store and selection. We appreciate your positive feedback regarding the service you received; we will share your comments. Thank you for your positive review! – Lauryn at Customer Care 💜
The delivery team collected our…
The delivery team collected our existing bed and brought our new king size divan up into our bedroom with great care - they were also very polite
October 12, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that the delivery team took great care in removing your old bed and bringing in your new one. It's great to know they were polite too!
We’d love to serve you again in the future.
Megan at Customer Care
Very Good helpful shopping experience
Greeted by sales person, very polite and helpful in helping us choose the bed frame and headboard we were looking for. Took his time showing us different swatches for different headboards. Found what we wanted with his help.
October 8, 2025
Reply from Bensons For Beds - Harlow672
We're glad you enjoyed your experience. It's great to know the salesperson was so helpful in finding the perfect bed frame and headboard. We appreciate you taking the time to share your positive feedback!
Take care,
Megan at Customer Care
Very helpful friendly staff
Very helpful friendly staff
I bought my bed from there 7 years ago .happy with service etc so returned again now
And got good deal on int. Free credit
October 9, 2025
Reply from Bensons For Beds - Harlow672
We appreciate your continued loyalty and are happy to hear that you found our staff helpful and friendly. We're glad you got a good deal and are satisfied with our service, Megan at Customer Care
Really helpful service! Made it easy to find what we needed.
We weren’t 100% sure what we were looking for when we went in, but when Madi approached us and helped us out, she gave us all the options!! We were so pleased with the service from her and happy with the items we chose. Love our new bed, blankets and pillows!! Thank you Madi!!
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
Thanks so much for your lovely feedback! We’re thrilled Madi helped you find exactly what you needed and that you’re loving your new bed, blankets, and pillows. We’ll be sure to pass on your thanks to her!
Enjoy your new cosy setup!
Kind regards,
Megan
The Bensons for Beds Care Team
Great store
Huseiyn was a great help. Not pushy but there to answer questions when we asked him.
September 28, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that the assistance provided was helpful and met your expectations. Thank you for sharing your positive experience with us, Megan at Customer Care
FANTASTIC SERVICE
Fantastic really impressed with the whole process, from ordering instore to delivery and building. Would highly recommend.
September 19, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
We appreciate you sharing your experience! We're happy to hear that you were impressed with our process from start to finish. Thanks for the recommendation!
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Harlow672
We appreciate you taking the time to leave us this wonderful review! We're so glad you are happy with the product and delivery.
Thank you,
Lauryn at Customer Care.
7 days to change an order is a lie. Promotion will be removed.
We ordered a bed with a mattress and 2 side tables. We were then told after the purchase to go home and check the measurements. We then found the measurements did not work. We returned to store to change the bedframe so that it could fit. However, soon as changing the bedframe on our order our promotions were removed. Even though I was choosing a cheaper headboard and cheaper mattress and changing the side table colours I would end up having to spend more money than originally as promotions had been removed. So even though they say you have 7 days to adjust you don’t if it includes any promotions as they will all be removed. We had to cancel the whole order very disappointed.
September 5, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
We regret that your order change led to losing promotions and increased costs, resulting in cancellation. We appreciate your feedback and will review our policies to prevent similar issues.
Thank you, Megan at Customer Care
Terrible company
Please, please don’t be tempted to buy from this company. There is no customer protection really just exchange with huge deductions. Just make sure you reed terms and conditions before you sign. I paid over
£ 2000 for mattress that sagged after two nights sleep. I lost just under £500 on exchange. Horrific customer service!!
August 22, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
We regret that the mattress sagged and the exchange process was unsatisfactory. We appreciate you bringing this to our attention. As there are no order details attached to this review, please reach out to us directly if you do need any further support: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care
Extremely helpful staff and a great…
Extremely helpful staff and a great range of choice. Delivery sorted
August 19, 2025
Reply from Bensons For Beds - Harlow672
We're glad you found our staff helpful and enjoyed the selection! It's great to hear the delivery was arranged to your satisfaction. Thank you, Megan at Customer care
3 stars given as silly asking for a…
3 stars given as silly asking for a review and keep sending reminders when we’ve got a 4 week wait to get the product. Only then can a proper review be given.
August 6, 2025
Reply from Bensons For Beds - Harlow672
Thank you for your feedback. We apologize for any inconvenience caused by our review reminders. We understand your frustration with the wait time and we assure you that your complete satisfaction is our top priority. Thank you for your feedback, Megan at Customer Care
I found the mattress best for me at Bensons
There was always someone on hand checking if we were ok or needed help but they weren't pushy. Very helpful and knowledgeable and let us take as long as we needed to try different mattresses and answered our questions. It is quite hard to choose what you hope is the right mattress for you and within your budget but the staff at Bensons, Harlow made this a very good experience. Thank you
July 26, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
Thank you so much for your kind words! We strive to provide exceptional customer service and are thrilled that you had a positive experience at our store. We hope you love your new mattress and look forward to seeing you again in the future. Sweet dreams! Megan at Customer Care🛏️😊
Very helpful friendly staff
Very helpful, knowledgeable and friendly staff even close to closing time and with a broken foot!
July 25, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
Thank you for your kind words! Our team is committed to providing excellent service no matter the circumstances. We appreciate your business and hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Harlow672
Thank you for your kind words! Our team takes pride in providing knowledgeable and helpful service to our valued customers. We are thrilled to have met your expectations and look forward to seeing you again soon, Megan at Customer Care
Very professionnel
Very professionnel, took time to explain to us all the details and was very accommodating re delivery dates ( we wanted to have it delivered after the room had been decorated). A great experience in the shop and same prices as on the net. Let's see what the delivery is like ..
July 21, 2025
Reply from Bensons For Beds - Harlow672
Thank you for your great review! We pride ourselves on providing professional service and accommodating our customers' needs. We're glad you had a great experience in our shop and rest assured, our delivery is just as reliable. We can't wait for you to receive your order, Megan at Customer Care
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable advice without the nirmal sales pressure.
July 8, 2025
Reply from Bensons For Beds - Harlow672
Thank you for your glowing review! At our business, we prioritise providing valuable and informative advice without any pressure to make a sale. We're glad you had a positive experience with us, Megan at Customer Care
Reply from Bensons For Beds - Harlow672
We are delighted to hear our assistance was helpful! Providing outstanding service to our customers is our top priority. Thank you for choosing us, Megan at Customer Care
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