Went into the Harlow store and the staff were knowledgable and gave me the time to find the right mattress. They were able to answer all my questions and especially Holly who explained the different m... See more
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Excellent help in store when trying out for a new mattress. Delivery was scheduled within a week, a slot was advised and driver called to confirm his arrival time. Mattress was taken up to the bedroom... See more
Company replied
Great from start to finish. Good shopping experience with very helpful service. Super straight forward to organise delivery and always kept informed plus even the delivery guys were first class! Bed i... See more
Company replied
Customer service in Harlow store was excellent. We needed a mattress for a spare bedroom and Madison helped us select the best one for our needs at a good price. No pressure to upgrade just unders... See more
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Company details
About Bensons For Beds - Harlow672
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, United Kingdom
- 1279432259
4.8
Excellent
341 reviews
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Reply from Bensons For Beds - Harlow672
We're happy to hear that our team member was helpful and answered your questions about the product. We appreciate your positive feedback, Megan at Customer Care
The guy who served us was very…
The guy who served us was very knowledgeable and helpful.
Let us browse the store with out pressuring us.
April 1, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that the team member was helpful and knowledgeable! We appreciate that you enjoyed browsing without pressure. Thank you for your feedback, Megan at Customer Care
Iwent to the Harlow store In February…
Iwent to the Harlow store In February buy a bed with mine wife.We chosen super king size beige ottoman bed.The person we was dealing was Holly. Mine wife told her specifikly that we wanna beige color. After 3 weejs them delivery the bed but in silver colour.We call the customer servise they advised to as to go back to the store.Went to the store the guy said that he will fix the problem. After anotther 3 weeks they bring the bed but the samé one what l had already in silver colour. West back to the store and Holly make as feel that we dont know the diference between beige and silver colour. She and the other person were very pushing and trying make as feel very bed.We cancel allow the orders but they said that we are not getting our deposit back.So they kept mine £570 and ruín mine Credit score. Never will go back and buy something from benson bed.
February 2, 2025
Reply from Bensons For Beds - Harlow672
We regret to hear about the issues with your order and the color discrepancy. We're sorry for the inconvenience and frustration caused by the multiple deliveries and the service you experienced in-store. We'll review your case to understand how we can improve our processes. Thank you for bringing this to our attention, Megan at Customer Care
Good service
March 20, 2025
Reply from Bensons For Beds - Harlow672
Thank you for taking the time to leave us a four-star review Mrs Edwards. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming you back in the future. Take care, Megan at Customer Care
Staff in shop helpful but not pushy.
Staff in shop helpful but not pushy.
Would have preferred to complete purchase-0% finance details in the shop not on-line.
March 21, 2025
Reply from Bensons For Beds - Harlow672
We appreciate your feedback and are glad the staff were helpful. We acknowledge your preference to complete the finance details in the shop, and we'll consider this for the future. Thank you, Megan at Customer Care
Great experience in Harlow - ask for Jay!
My parents-in-law were in dire need of a new bed and mattress having suffered a fair few years on a bony, springy mattress and metal frame bed. Having come into a little bit of money from a pension dividend this is what they decided to spend their very first small fortune on. We attended the Harlow branch of Bensons for beds and were subtly approached by a lovely chap called Jay. He asked a few questions and then took the in-laws for a turn on the bed that provides different firmness so they (and he) could see what they were after. Jay was an absolute diamond. Never pushy and very patient. No hard sell, although somehow they bought pillows too LOL. Jay is an asset to the team. I don’t have the order number to hand, but i can’t imagine they sell too many pink beds :)
March 1, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
We're happy to hear that your parents-in-law had such a positive experience at our Harlow branch. It's wonderful to know that our colleague provided excellent, patient service and helped them find the perfect bed and pillows. We appreciate you choosing us, Megan at Customer Care
Great selection and service
Selection and service. Was given time and patience and explanations of the types of mattresses available. Was given lots of pillows to try. Hollie was fantastic help.
February 28, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that you found a great selection and received excellent service. It's wonderful that our team provided helpful explanations and ample time to explore options. Thank you for your positive feedback, Megan at Customer Care
Couldnt have gone better
From first vist to delivery everything was smooth and went well.
February 21, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
We are so glad everything went smoothly from your first visit through the delivery! Thank you for sharing your positive experience with us, Megan at Customer Care
Great service from choosing to…
Great service from choosing to ordering. Just awaiting delivery.
February 14, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that you found our service great from start to finish. Thank you for your order and we do hope you love your new bed. Take care, Megan at Customer Care
Benson for beds have been brilliant…
Benson for beds have been brilliant from the shop floor team to the delivery team
Thanks very much
February 13, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
We're so pleased to hear that you had a brilliant experience with both our shop floor and delivery teams! Thanks so much for your positive feedback, Megan at Customer Care
Very helpful assistants
Very helpful assistants, knowledgeable about the products and nothing too much trouble.
February 5, 2025
Reply from Bensons For Beds - Harlow672
We appreciate your positive feedback! We're so glad our assistants were helpful and knowledgeable, and that they met your needs. We appreciate you choosing us, Megan at Customer Care
Good display of beds and mattresses…
Good display of beds and mattresses available. Friendly, helpful member of staff assisted with choices but allowed time to browse and then successfully gave advice on final purchase.
February 4, 2025
Unprompted review
Reply from Bensons For Beds - Harlow672
We appreciate you taking the time to share your experience. We're glad to hear that our staff was helpful and provided you with the information you needed to make a purchase. Take care, Megan at Customer Care
Hollie at Harlow was brilliant
Hollie at Harlow was brilliant! She even remembered our names when we walked in after about three weeks since our previous visit. She helped immensely with our purchase decisions and we were extremely happy.
February 1, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that you had such a positive experience! It's great to know that our team member made such a memorable impression and that you were extremely happy with the assistance provided during your purchase decisions.
Take care,
Megan at Customer Care
Excellent service!
January 24, 2025
Reply from Bensons For Beds - Harlow672
Thank you for your 5 star review Steve. We appreciate your feedback, Megan at Customer Care
Customer service was good but not…
Customer service was good but not excellent as we had to wait for a bit before staff approach to us.
Store had good options to choose from
January 23, 2025
Reply from Bensons For Beds - Harlow672
We appreciate your feedback and are glad you found good options. We'll work on being more prompt; thank you for bringing the wait time to our attention.
Take care,
Megan at Customer Care
A rexaled and informative sales person
January 20, 2025
Reply from Bensons For Beds - Harlow672
We're glad you found our salesperson relaxed and informative. Thank you for your positive feedback; we appreciate it! Take care, Megan at Customer Care
Great shop and great sales assistant …
Went into the shop to look around and instantly fell in love with the bedroom furniture, the assistant was so friendly and knowledgeable and even came up with some new ideas for me we came back the next day and ordered for the same sales assistant .
January 14, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that you found bedroom furniture you love! It's great to know that our sales assistant was so helpful and that you had such a positive experience. Thank you for your order and for sharing your feedback, Megan at Customer Care
Really great customer service
Really great customer service. Jayden was incredibly helpful, explained difference and pricing and was friendly and approachable. Great selection of beds and mattresses too!
January 14, 2025
Reply from Bensons For Beds - Harlow672
We're happy to hear that you received great customer service! We appreciate that our team member was helpful in explaining the differences and pricing to you. We're also glad you liked our selection, Megan at Customer Care
Good choice of beds and mattresses
Good choice of beds and mattresses. The service was excellent.
January 11, 2025
Reply from Bensons For Beds - Harlow672
We're happy you found a good selection and experienced excellent service. Thank you for your positive feedback; we appreciate it!
Take care,
Megan at Customer Care
Polite customer service
Polite customer service, gave plenty of good advice, hope when mattress arrives is not damaged and on time, so we will see.
January 1, 2025
Reply from Bensons For Beds - Harlow672
We appreciate your feedback and are glad our customer service was helpful and informative. We hope your mattress arrives promptly and in perfect condition!
Take care,
Megan at Customer Care
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