Being able to try before you buy which is so important when buying a new mattress. Glad Bensons shop is still around - hate buying on line without trying it.
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Have never been in a bed shop and expected it to be a painful experience being pestered by sales types. Instead we had store manager Susan who helped us work out what we wanted and let us make an in... See more
The selection of the beds we chose was great but when they first arrived the delivery people were one in particular was off hand rude and I do not want this man back in my house. we were sent the wron... See more
Turned up at the Kendal store and got sorted with two beds in under half an hour. Amazing. Very well looked after by Tina who was fab, knowledgeable and super efficient. Really listened to what we nee... See more
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Company details
About Bensons For Beds - Kendal459
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Stockbeck Mill, Longpool, LA9 6HP, Kendal, Cumbria, United Kingdom
- 1539731871
4.9
Excellent
224 reviews
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Very good experience with this purchase
The sales lady Sue was welcoming and helpful and let us try out several mattresses, lying on each for a good length of time to assess their comfort. Despite the usual long waiting time for the mattress they delivered it 5 days later and the two delivery men were brilliant - friendly, tidy and very strong, particularly taking away our old mattress! And a good price, too...
November 12, 2025
Reply from Bensons For Beds - Kendal459
We’re so pleased to hear about your great experience! It’s fantastic that Sue provided such helpful guidance and allowed you plenty of time to find the perfect mattress. We’re also delighted the delivery team exceeded expectations with their efficiency and care. 💜 Thank you for your positive review Ken – Lauryn at Customer Care.
Reply from Bensons For Beds - Kendal459
We're glad you had a positive experience with our helpful staff. We appreciate you sharing your feedback with us.
– Thank you, Jess- Team Bensons
Good all round service.
Good advice in the store, good lead time to delivery and excellent delivery service.
November 23, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your feedback! We’re delighted to hear you received helpful advice in-store, experienced a smooth lead time for delivery, and that our delivery service met your expectations. Providing a seamless experience from start to finish is what we strive for.
Thank you for your positive review Colin 💜 – Lauryn at Customer Care
Sue at the Kendal branch
Sue at the Kendal branch, was extremely helpful and had amazing customer service and very good knowledge about the product we were looking for.
November 21, 2025
Reply from Bensons For Beds - Kendal459
Thank you for sharing your experience! We're thrilled to hear that Sue at the Kendal branch provided such helpful service and product knowledge. We love having team members who go the extra mile to make your visit exceptional. 💜
Thank you for your positive review – Lauryn at Customer Care
Helpful staff
We were greeted in store by Michael who asked if we were looking for anything in particular. He showed us round all the options for mattresses, divan bases and headboards that would be suitable for what we were looking for, plenty of choice in store. Michael quoted us and we went home to check measurements and went back the next day to place our order with him. Michael and the lady working with him were very friendly and helpful, thanks for all your help, you are a credit to the store.
November 16, 2025
Reply from Bensons For Beds - Kendal459
Michael will be so pleased to hear this! It’s fantastic that he and his colleague made your experience friendly, helpful, and stress-free, with plenty of choice to explore. We’ll make sure your lovely feedback reaches them – they truly are a credit to the store!
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service from sales to delivery
November 9, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Excellent service from Sue at Bensons
Excellent service from Sue at Bensons, loads of time and help to make my choice of mattress
October 30, 2025
Reply from Bensons For Beds - Kendal459
We’re delighted to hear Sue gave you plenty of time and support to choose the perfect mattress! Taking the stress out of the process and making it easy for our customers is what we love to do.
Thank you for your positive review – Lauryn at Customer Care 💜
Great Service
I always get knowledgeable, helpful and friendly service from the team at Bensons Beds. It is the only place I trust to buy my mattress and bed from and I am delighted with my latest mattress and bed. I think the follow up emails and delivery etc is also excellent.
September 9, 2025
Reply from Bensons For Beds - Kendal459
We appreciate your continued trust in us for your mattress and bed needs. We're happy to hear that you consistently receive knowledgeable and friendly service from our team and that you are delighted with your recent purchase.
Megan
Customer Care Team
Overall a great experience from start…
Overall a great experience from start to finish. Delivery was on time. No hassle, very straight forward. Love our new bed and the mattress. 😴☺️
October 26, 2025
Reply from Bensons For Beds - Kendal459
We're happy to hear that you had a great experience from start to finish! It's wonderful that your delivery was on time, hassle-free, and that you love your new bed and mattress.
Hope to see you again in the future,
Megan at Customer Care
Reply from Bensons For Beds - Kendal459
Thanks a bunch! So glad everything was quick and easy for you. Take care, Megan at Customer Care.
Good place to go of you are looking to buy a bed.
Friendly, knowledgeable, helpful staff.
Good choice of beds, mattresses and headboards, along with wardrobes and bedside cabinets.
September 21, 2025
Reply from Bensons For Beds - Kendal459
We appreciate your kind words! We're happy to hear that you found our staff helpful and knowledgeable and that you liked our selection of products.
Thank you,
Lauryn at Customer Care.
Beds
Tina at Kendal branch was very helpful and gave me good advice about the mattress that would suit my needs.
Tina has very good customer care skills
September 17, 2025
Reply from Bensons For Beds - Kendal459
We're delighted to hear that you found our team member at the Kendal branch so helpful! We appreciate you mentioning their excellent customer care skills and advice about the mattress.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Kendal459
Thank you so much for giving us 5 stars Mrs Carradus.
Take care,
Megan at Customer Care
Great customer service
August 24, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your amazing 5 star review Susan. We appreciate your kind words, Megan at Customer care
So helpful
I have bought a few items from benson beds this year and they could not be more helpful, they go the extra mile.
I will be buying from them again when I do the next room.
May 14, 2025
Reply from Bensons For Beds - Kendal459
We're happy to hear that our team has been so helpful and gone the extra mile for you Christine. Thank you for your continued support; we look forward to welcoming you back for your next room.
See you soon, Megan at Customer Care!🙂
Extremely helpful
I needed to make a change to our order and Michael was extremely helpful
July 29, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your kind words! It's our pleasure to assist with any changes to ensure your satisfaction. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Great service from the lovely lady at…
Great service from the lovely lady at Benson for beds
July 24, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your kind words! Our team at Benson for Beds strives to provide exceptional service to all of our customers. We are glad to hear that you had a great experience with our lovely lady. See you again soon, Megan at Customer Care
Excellent service from Sue at Bensons
Our sleep expert was Sue and she made us very welcome and helped us select our mattress very quickly. She even had the item we wanted in stock in the warehouse. So we were able to take it away on the day.
July 17, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your amazing review! We are so happy to hear that our sleep expert, Sue, provided excellent service and helped you find the perfect mattress. We always strive to make our customers feel welcome and we're thrilled that we had your desired item in stock. Enjoy your new mattress, Megan at Customer Care
Excellent service from choosing and…
Excellent service from choosing and ordering to delivery
July 16, 2025
Unprompted review
Reply from Bensons For Beds - Kendal459
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service from start to finish. It was our pleasure to assist you and we hope to continue providing excellent service in the future, Megan at Customer Care
Tina was fab!
Turned up at the Kendal store and got sorted with two beds in under half an hour. Amazing. Very well looked after by Tina who was fab, knowledgeable and super efficient. Really listened to what we needed and the speedy delivery was excellent when others can take weeks and weeks. Great service and will definitely be back. Highly recommended.
July 1, 2025
Reply from Bensons For Beds - Kendal459
Thank you for choosing our store, we are happy to hear your experience was top-notch. We strive to provide excellent service and efficient delivery for all our customers. Looking forward to seeing you again, Megan at Customer Care
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