Good discussion on options we were interested in, ordering process quick and efficient, helpful info mattress could be changed or money back. Delivery crew Stew and Lee worked very quickly to remove o... See more
Company replied
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The assistant in the kendal branch was very helpful, made purchasing the bed a very slick and satisfying process, she ensured that the delivery day suited our needs precisely. On delivery the co... See more
Company replied
The staff were pleasant and helpful. Negative is that I went with a budget after looking online but all those I’d seen online were not in the shop and hubby didn’t want to buy without trying. The assi... See more
The staff are extremely helpful and very efficient. I went in they talked me through the size choices I had, went through all the measurements and totally sorted me out, with patience and great knowle... See more
Company details
About Bensons For Beds - Kendal459
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Stockbeck Mill, Longpool, LA9 6HP, Kendal, Cumbria, United Kingdom
- 1539731871
4.9
Excellent
212 reviews
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Reply from Bensons For Beds - Kendal459
Thank you so much for giving us 5 stars Mrs Carradus.
Take care,
Megan at Customer Care
Great customer service
August 24, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your amazing 5 star review Susan. We appreciate your kind words, Megan at Customer care
So helpful
I have bought a few items from benson beds this year and they could not be more helpful, they go the extra mile.
I will be buying from them again when I do the next room.
May 14, 2025
Reply from Bensons For Beds - Kendal459
We're happy to hear that our team has been so helpful and gone the extra mile for you Christine. Thank you for your continued support; we look forward to welcoming you back for your next room.
See you soon, Megan at Customer Care!🙂
Extremely helpful
I needed to make a change to our order and Michael was extremely helpful
July 29, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your kind words! It's our pleasure to assist with any changes to ensure your satisfaction. We appreciate your business and look forward to seeing you again in the future, Megan at Customer Care
Great service from the lovely lady at…
Great service from the lovely lady at Benson for beds
July 24, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your kind words! Our team at Benson for Beds strives to provide exceptional service to all of our customers. We are glad to hear that you had a great experience with our lovely lady. See you again soon, Megan at Customer Care
Excellent service from Sue at Bensons
Our sleep expert was Sue and she made us very welcome and helped us select our mattress very quickly. She even had the item we wanted in stock in the warehouse. So we were able to take it away on the day.
July 17, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your amazing review! We are so happy to hear that our sleep expert, Sue, provided excellent service and helped you find the perfect mattress. We always strive to make our customers feel welcome and we're thrilled that we had your desired item in stock. Enjoy your new mattress, Megan at Customer Care
Excellent service from choosing and…
Excellent service from choosing and ordering to delivery
July 16, 2025
Unprompted review
Reply from Bensons For Beds - Kendal459
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service from start to finish. It was our pleasure to assist you and we hope to continue providing excellent service in the future, Megan at Customer Care
Tina was fab!
Turned up at the Kendal store and got sorted with two beds in under half an hour. Amazing. Very well looked after by Tina who was fab, knowledgeable and super efficient. Really listened to what we needed and the speedy delivery was excellent when others can take weeks and weeks. Great service and will definitely be back. Highly recommended.
July 1, 2025
Reply from Bensons For Beds - Kendal459
Thank you for choosing our store, we are happy to hear your experience was top-notch. We strive to provide excellent service and efficient delivery for all our customers. Looking forward to seeing you again, Megan at Customer Care
Very helpful and friendly staff
June 26, 2025
Reply from Bensons For Beds - Kendal459
Thank you for sharing your positive experience with our staff! We take great pride in providing helpful and friendly service to all of our customers. We can't wait to see you again! Take care, Megan at Customer Care.
We created a problem for Bensons and they resolved it!
When the original bed was delivered, the Bensons team were unable to get it round and up a very narrow stair case. Not their fault- bad choice by us. They took it away and helped choose a bed that would fit which was delivered on time.
June 23, 2025
Unprompted review
Reply from Bensons For Beds - Kendal459
We appreciate you sharing your experience. We're glad that our team was able to assist you in finding a suitable bed after the initial delivery challenges. Thank you for your patience and for your time with sharing this review Don, Megan at Customer Care
Clear, open, honest and useful information. No pressure.
We went to look at mattresses because we wanted a firmer one than we had. Sue showed us a very firm mattress which seemed fine but cost more than we wanted to pay. She then showed us 2 others that were in our price range, one of which was in the sale and that one suited us best. There was no pushy sales talk, she told us all the options and gave us prices upfront. We ended up buying a new divan base too but there was no pressure to do that.
June 17, 2025
Reply from Bensons For Beds - Kendal459
We're glad you enjoyed your mattress-buying experience. It's great to know the options presented suited your needs and budget without any pressure. Thank you for sharing your positive feedback with us, Megan at Customer Care
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff with a good choice of mattresses. We were guided appropriately with no pressure to buy.
June 9, 2025
Reply from Bensons For Beds - Kendal459
We're happy to hear that our staff's knowledge and guidance helped you find the right mattress. We appreciate you noting our no-pressure approach to sales. Thanks for your review, Megan at Customer Care
A very good service.
A very good service.
Pleasant show room with no pushy sales reps.They were helpful and pleasant.
Great purchase options.
Bought a fantastic bed
June 3, 2025
Reply from Bensons For Beds - Kendal459
We appreciate you sharing your positive experience with us Julie! We're happy to hear that you found our showroom pleasant and our team helpful, and that you are enjoying your new bed. Take care, Megan at Customer Care
Sue, Micheal and Tina
Sue, Micheal and Tina were very professional, informative, not pushy in the slightest, a credit to your store.
June 1, 2025
Unprompted review
Reply from Bensons For Beds - Kendal459
We appreciate you acknowledging the team's professionalism and helpfulness. It's great to hear that they made your visit a positive, no-pressure experience. Take care, Megan at Customer Care
Reply from Bensons For Beds - Kendal459
We appreciate you letting us know the staff were helpful during your visit with us. Take care Glen, Megan at Customer care
pleasant experience
As soon as we arrived and asked Michael for advice he took us (4 people ) through the grading of mattresses and explained the different types of bed bases.
then he got each of us the try the test bed to physically show the different types of mattress and then showed us the different manufacturers mattresses that complied with the type we were after.
At that stage he let us roam the store and choose the mattress and bed frames we were most comfortable in.
he also went through the same process for choosing pillows,
We concluded with an order for two beds frames and mattresses plus a pillow.
AThe experience was friendly non pushy and pleasant
May 17, 2025
Reply from Bensons For Beds - Kendal459
Thank you for choosing our store for your bedding needs! We're thrilled to hear that Michael provided such a comprehensive and personalized shopping experience for you and your group. We prioritize customer satisfaction and we're thrilled to have helped you find the perfect mattresses, bed frames, and pillows. We can't wait to see you again!
Reply from Bensons For Beds - Kendal459
Thank you for the kind words! Our team is dedicated to providing excellent service and making sure our customers feel confident in the knowledge and efficiency of our work. We appreciate your support!
Staff very helpful. We were given time and plenty of advice…
We were given time and plenty of advice to make the right choice for our bedroom. Buying was very easy and we took advantage of the interest free credit option.
April 15, 2025
Reply from Bensons For Beds - Kendal459
Thank you for your kind words! We are thrilled to hear that you had a great experience in choosing your bedroom pieces and that our interest free credit option made the buying process even easier for you. We appreciate your business and hope you enjoy your new bedroom!
Team Bensons💜
Reply from Bensons For Beds - Kendal459
Thank you for your kind words! We are so glad our team was able to provide you with timely, hardworking, and pleasant service. It was a pleasure serve you!
Sleep well, Team Bensons💜
Choosing a mattress
Was met with a lovely lady called Sue who explained the process of choosing the right mattress.
Sue then showed us lots of choice of mattress’s that met our needs and we drilled it down to two.
Great customer care and service from Sue at Kendal
April 25, 2025
Reply from Bensons For Beds - Kendal459
Thank you for taking the time to leave a review, we are thrilled that Sue was able to help you find the perfect mattress! We take pride in providing exceptional customer care and service at our store. Thanks for choosing us!
Sleep well, Team Bensons💜
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