FROM THE SALES GUY PAUL TO THE DELIVERY AND ASSEMBLE GUYS WILLIAM AND DAVID COULD NOT HAVE DONE ENOUGH IT IS NOT EASY TO ASSEMBLE A SINGLE BED AND A DOUBLE BED IN A CARAVAN BUT THEY DID NOT WITHOUT... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good service by Darren in Kilmarnock branch. Delivery quick easy and both drivers very pleasant. Over all excellent experience. Mattress we felt good value after shopping around.
Company replied
From the moment we entered shop the salesman (Dev)asked if we needed any help.myself and my daughter where only into have a look at ottoman beds and salesman was really helpful showing us all the diff... See more
Company replied
I visited your Kilmarnock store with my mother who was looking for new wardrobes. Paul our advisor was first class. He greeted us when we arrived, ascertained what we were looking for, pointed us in t... See more
Company replied
Company details
About Bensons For Beds - Kilmarnock655
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
7 Armour Street, KA1 3HT, Kilmarnock, Ayrshire, United Kingdom
- 1563524958
4.9
Excellent
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
FROM THE SALES GUY PAUL TO THE DELIVERY…
FROM THE SALES GUY PAUL TO THE DELIVERY AND ASSEMBLE
GUYS WILLIAM AND DAVID COULD NOT HAVE DONE ENOUGH IT IS NOT EASY TO ASSEMBLE A SINGLE BED AND A DOUBLE BED IN A CARAVAN BUT THEY DID NOT WITHOUT ANY COMPLAINTS EXCELLENT SERVICE WOULD HIGHLY RECOMMEND BENSONS FOR BEDS
July 14, 2026
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear about the excellent service you received from our sales and delivery team. It's wonderful to know they went above and beyond, especially with the unique challenge of assembling beds in a caravan. Thank you for your high recommendation!
First class service from sales team to…
First class service from sales team to installers.
July 11, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear that you received first-class service from our sales team to our installers. Thank you for your wonderful feedback!
Good service by Darren in Kilmarnock…
Good service by Darren in Kilmarnock branch.
Delivery quick easy and both drivers very pleasant.
Over all excellent experience.
Mattress we felt good value after shopping around.
July 11, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear about your excellent experience, from the good service in our branch to the quick and easy delivery. It's wonderful that you found the mattress to be good value!
The staff at the store Kristine made…
The staff at the store Kristine made everything seamless and the delivery guys were amazing too
July 5, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear that our team member made everything seamless for you and that our delivery team was amazing. Thank you for your kind feedback!
Reply from Bensons For Beds - Kilmarnock655
We're so pleased you found our staff helpful, our information clear, and our products of great quality. Thank you for your kind words!
Team Bensons
Woman in store was very helpful and…
Woman in store was very helpful and informative. Mattress was delivered when expected and again men who delivered it were pleasant and helpful.
June 29, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear that our in-store team member was helpful and informative. It's also wonderful that your delivery was on time and handled by pleasant and helpful men.
Team Bensons
Buying a bed
Recommend Bensons as they have a great selection of beds available Also sales assistant very helpful but gave us time to come to a decision but always at hand to answer questions Didn’t feel pressured to buy and all charges fully explained.
July 1, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased you found our selection of beds great and that our sales assistant was very helpful. It's wonderful to hear you felt no pressure and all charges were clearly explained. Thank you for your recommendation!
Team Bensons
Guaranteed quality
Used Bensons before. Always guaranteed quality of service and product. Self assembly was challenging but very rewarding. Thanls to everyone along the chain.
June 11, 2026
Reply from Bensons For Beds - Kilmarnock655
We are so pleased to hear you had a positive experience with us again! We appreciate your kind words about our service and product quality.
Team Bensons
Friendly, knowledgeable team
Darren and the team were amazing! Knowledgeable, helpful and lots of fun. Bought a beautiful bed for a great price
June 13, 2026
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're so pleased our team was knowledgeable, helpful, and fun. We're glad you found a beautiful bed!
Team Bensons
driver arrived earlier and explained…
driver arrived earlier and explained all I needed to do as in rotation of mattress each week very pleasant and efficient they were enjoying the comfort of mattress.
June 11, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so glad to hear our driver was pleasant and efficient, and provided helpful mattress rotation advice. Thank you for your positive feedback!
Team Bensons
Very helpful staff, good value.
Very helpful staff, good selection on offer, decent prices, kept us informed of our order's progress, delivery and setting up were first class. Wouldn't hesitate to buy from them again.
May 30, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear about your excellent experience with our helpful staff, great selection, and first-class delivery. We appreciate your kind words!
Team Bensons
Reply from Bensons For Beds - Kilmarnock655
Thank you for sharing your positive experience with us.
Team Bensons
Friendly welcoming staff that have a…
Friendly welcoming staff that have a great knowledge of the products they have on offer.
Items that were on sale were at a great price for their quality.
Certainly will be my first point of call from now on when I am looking to purchase any bedroom furniture.
Highly recommend.
May 23, 2026
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear about your positive experience with our team and the quality of our products. We appreciate your high recommendation and look forward to assisting you again!
Team Bensons
Customer services
Great customer service helping us change the mattress couldn’t have been more helpful on the phone and in the local Kilmarnock branch would recommend also the delivery people
May 24, 2026
Reply from Bensons For Beds - Kilmarnock655
We are so happy to hear about your positive experience with our team and delivery service. Thank you for your kind words.
Team Bensons
Reply from Bensons For Beds - Kilmarnock655
We're so pleased everything went smoothly for you. Thank you for sharing your positive experience with us!
Team Bensons - Jess
As soon as I entered the store my…
As soon as I entered the store my experience was great. Staff so helpful. The delivery staff were great. This is my second purchase of an item from this store.
May 14, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so glad to hear you had a great experience from the moment you entered our store! We appreciate your kind words about our helpful staff and delivery team. Thank you for being a returning customer!
Team Bensons - Jess
Easy from start to finish
Easy from start to finish. Staff in shop were helpful and informative. Delivery men were lovely and very fast. Definitely would use them again
May 8, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so happy to hear the process was easy, the shop staff were helpful, and the delivery team were fast and lovely! We appreciate your feedback and future business.
Team Bensons
Great and knowledgable staff
Purchased a bed from kilmarnock branch. Kristine was fantastic. Made my family and i feel at hone in the store, kids were able to draw and be entertained.
May 3, 2026
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that you and your family felt at home in our Kilmarnock branch. It's great to know the kids were entertained. Thank you for your positive feedback!
Team Bensons
Excellent
Very good service from Paul when we purchased mattress and updates were clear re delivery. Delivery team excellent and very friendly and professional. Too early to comment on mattress comfort but hopefully it will come up to standard also.
May 2, 2026
Reply from Bensons For Beds - Kilmarnock655
We're happy to hear that you received very good service and clear updates regarding delivery. It's great to know the delivery team was excellent, friendly, and professional. We hope the mattress meets your expectations!
Team Bensons
This experience relates to a replacement mattress
This experience relates to a replacement mattress to replace a mattress which was not acceptable. The response of the online staff to my complaint was slow but eventually led to a satisfatory outcome. The response from the store staff(Kilmarnock) in dealing with the replacement was excellent as were the staff who delivered the new mattress to my house.
April 2, 2026
Reply from Bensons For Beds - Kilmarnock655
We appreciate you sharing your experience. We're glad the store and delivery teams provided excellent service and that we could reach a satisfactory resolution. We'll address the slow online response to ensure better support in the future. Thanks for your feedback.
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.