Paul was terrific in advising and guiding us through the great selection of beds. He was professional, helpful and great fun. The selection of beds was fantastic, and we had some great offers included... See more
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The showroom had a good section of beds. The sales person was knowledgeable and gave us good advice without feeling pressurised to buy. The delivery was on time and the men put the bed together fo... See more
Company replied
From the moment we entered shop the salesman (Dev)asked if we needed any help.myself and my daughter where only into have a look at ottoman beds and salesman was really helpful showing us all the diff... See more
Company replied
Kristine ( Kilmarnock store) who advised me was great, really helpful and friendly. Talked through all the options and helped me put together the best option for me. Would highly recommend.
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Company details
About Bensons For Beds - Kilmarnock655
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
7 Armour Street, KA1 3HT, Kilmarnock, Ayrshire, United Kingdom
- 1563524958
4.8
Excellent
246 reviews
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Reply from Bensons For Beds - Kilmarnock655
Thank you for your kind words! Our staff takes great pride in providing helpful and informative service to all our customers. We are thrilled to hear about your positive experience with us. Thank you for choosing us for your needs!
Paul was terrific in advising and…
Paul was terrific in advising and guiding us through the great selection of beds. He was professional, helpful and great fun. The selection of beds was fantastic, and we had some great offers included in our sale. What is usually a daunting purchase that I sometimes delay was made easy, fun and informative.
August 26, 2026
Reply from Bensons For Beds - Kilmarnock655
Thank you for your kind words! Our staff takes great pride in providing helpful and informative service to all our customers. We are thrilled to hear about your positive experience with us. Thank you for choosing us for your needs!
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!
My Husband is a recovering transplant patient with an ICD and is also now in recovery from Skin Cancer and I am a Pensioner of 66 years. In June 2025 we bought what we thought was going to be our dream bed and mattress from Bensons and the staff, who were very nice, were informed it was very important that my husband sleeps well to aid recovery and we needed to be sure everything was guaranteed which we were assured was not an issue. HOWEVER, after a short period of time , we started to feel lumps and bumps forming on the mattress. Feeling it was too early to complain, We continued to turn the mattress per instructions provided but there was no improvement. Long story short, we paid £1649.99 for a mattress from Bensons Beds. In fact, Our total bill including bed frame etc was £2631.46. Barely one year from purchase Bensons for Beds Customer Services are refuting there is a flaw with the mattress. They sub contracted a technician to measure for settlement using a contraption that In our opinion, is not fit for purpose and we are now left with the prospect of having to obtain credit to buy another mattress which we don't know will meet the standard required but according to Bensons for Beds performance, we may again not have a leg to stand on when it comes to guarantees. So, I'm sure you will understand why at this moment in time We wouldn't advise ANYBODY to purchase anything from them as their guarantees are not worth the paper they are written on. We are awaiting the final response from Customer Services as per the Ombudsman's regulations at which point we will be taking this up further with them.
August 19, 2026
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
Hello,
Thank you for taking the time to leave such a detailed review. We are very sorry to read about the experience you and your husband have had, particularly given the important health considerations you described and the expectations you had when making such a significant purchase. Your feedback is important to us, and we can assure you that your comments will be passed on to the relevant teams for review.
Thank you again for bringing your concerns to our attention. We appreciate the opportunity to review your feedback and are sorry that your experience has left you feeling this way,
Megan | Customer Care Specialist
Staff very helpful and informative.
August 16, 2026
Reply from Bensons For Beds - Kilmarnock655
Thank you for your kind words! Our staff takes great pride in providing helpful and informative service to all our customers. We are thrilled to hear about your positive experience with us. Thank you for choosing us for your needs!
Reply from Bensons For Beds - Kilmarnock655
Thank you for the amazing review! Our staff takes pride in providing top-notch service, at a great price and our delivery service is always top class. We truly appreciate your business. #CustomerSatisfaction #TopNotchService
Great Company to deal with
The showroom had a good section of beds. The sales person was knowledgeable and gave us good advice without feeling pressurised to buy.
The delivery was on time and the men put the bed together for us with great care. I would highly recommend Bensons for Beds.
August 12, 2026
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
Thank you for taking the time to leave such a positive review! We're thrilled to hear that our showroom, salesperson, and delivery team met your expectations. At Bensons for Beds, we strive to make the bed shopping experience stress-free and enjoyable for our customers. Thanks again for your recommendation!
Kristine ( Kilmarnock store) who…
Kristine ( Kilmarnock store) who advised me was great, really helpful and friendly. Talked through all the options and helped me put together the best option for me. Would highly recommend.
August 6, 2026
Reply from Bensons For Beds - Kilmarnock655
Thank you for sharing your positive experience with Kristine at our Kilmarnock store! We're thrilled to hear that she provided excellent service and helped you find the best option for your needs. We truly appreciate your recommendation.
Good experience
Staff were very knowledgeable about the range of products and gave me ample time to have a wander and think on my choice.
July 29, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear that our team was knowledgeable about our product range and gave you ample time to browse and make your choice. Thank you for your wonderful feedback!
Team Bensons
Great service from the minute we walked in
Great service from the minute we walked into the showroom. Super helpful and not pushy at all. Delivery was super smooth and the bed is great.
July 30, 2026
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear about the great service you received from the moment you entered our showroom. It's wonderful that our team was super helpful and not pushy at all, and that your delivery was smooth. We're also delighted that you love your new bed!
Team Bensons
Reply from Bensons For Beds - Kilmarnock655
We are so pleased to hear that you received excellent service from everyone. Thank you for your positive feedback!
Team Bensons
Delivery service was fab great guys…
Delivery service was fab great guys built bed in no time great service
July 27, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear that our delivery service was fantastic and that our team built your bed in no time! Thank you for sharing your positive experience.
The salesman Paul was great at…
The salesman Paul was great at listening to exactly what we were looking for and went through all the costs of every item from delivery to extras in simple easy to understand terms
July 19, 2026
Reply from Bensons For Beds - Kilmarnock655
Thank you for your fantastic feedback! We're delighted to hear that Paul took the time to listen to your needs and helped you find exactly what you were looking for. It's great to know that he explained all the costs, including delivery and extras, in a clear and easy-to-understand way. We'll be sure to pass on your kind words to him. Thank you for choosing us, and we hope you enjoy your purchase! 😊
FROM THE SALES GUY PAUL TO THE DELIVERY…
FROM THE SALES GUY PAUL TO THE DELIVERY AND ASSEMBLE
GUYS WILLIAM AND DAVID COULD NOT HAVE DONE ENOUGH IT IS NOT EASY TO ASSEMBLE A SINGLE BED AND A DOUBLE BED IN A CARAVAN BUT THEY DID NOT WITHOUT ANY COMPLAINTS EXCELLENT SERVICE WOULD HIGHLY RECOMMEND BENSONS FOR BEDS
July 14, 2026
Unprompted review
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear about the excellent service you received from our sales and delivery team. It's wonderful to know they went above and beyond, especially with the unique challenge of assembling beds in a caravan. Thank you for your high recommendation!
First class service from sales team to…
First class service from sales team to installers.
July 11, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear that you received first-class service from our sales team to our installers. Thank you for your wonderful feedback!
Good service by Darren in Kilmarnock…
Good service by Darren in Kilmarnock branch.
Delivery quick easy and both drivers very pleasant.
Over all excellent experience.
Mattress we felt good value after shopping around.
July 11, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear about your excellent experience, from the good service in our branch to the quick and easy delivery. It's wonderful that you found the mattress to be good value!
The staff at the store Kristine made…
The staff at the store Kristine made everything seamless and the delivery guys were amazing too
July 5, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear that our team member made everything seamless for you and that our delivery team was amazing. Thank you for your kind feedback!
Reply from Bensons For Beds - Kilmarnock655
We're so pleased you found our staff helpful, our information clear, and our products of great quality. Thank you for your kind words!
Team Bensons
Woman in store was very helpful and…
Woman in store was very helpful and informative. Mattress was delivered when expected and again men who delivered it were pleasant and helpful.
June 29, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased to hear that our in-store team member was helpful and informative. It's also wonderful that your delivery was on time and handled by pleasant and helpful men.
Team Bensons
Buying a bed
Recommend Bensons as they have a great selection of beds available Also sales assistant very helpful but gave us time to come to a decision but always at hand to answer questions Didn’t feel pressured to buy and all charges fully explained.
July 1, 2026
Reply from Bensons For Beds - Kilmarnock655
We're so pleased you found our selection of beds great and that our sales assistant was very helpful. It's wonderful to hear you felt no pressure and all charges were clearly explained. Thank you for your recommendation!
Team Bensons
Guaranteed quality
Used Bensons before. Always guaranteed quality of service and product. Self assembly was challenging but very rewarding. Thanls to everyone along the chain.
June 11, 2026
Reply from Bensons For Beds - Kilmarnock655
We are so pleased to hear you had a positive experience with us again! We appreciate your kind words about our service and product quality.
Team Bensons
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