Excellent service from Bensons, from Gill talking us through our options at the Leeds Crown Point store and processing our order for us, to our mattress being delivered by Colin and Luther in Leeds. T... See more
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Location
Switch locationUnit 2 Crown Point Rp, Junction Street, LS10 1ET Leeds, Yorkshire, GB
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The whole process from buying to delivering and set up was smooth without any issues . The delivery team Brad Lewis was fantastic with the service . Very professional.
I went into the store looking for a new bed, but was still very much at the browsing stage. I left with absolutely no doubt that I’d bought exactly what I wanted, and at a very competitive price. Am... See more
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We had a lovely experience felt more like the staff cared rather than they were trying to get a Sale. Jill was great, very helpful and had good knowledge of the products you sell. Youve got an amazing... See more
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Company details
About Bensons For Beds - Leeds Crown Point492
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, United Kingdom
- 1132427355
4.8
Excellent
487 reviews
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I feel very comfortable It I like it so…
I feel very comfortable It I like it so when I sleep but something I can smell it my husband can’t sleep because he can smell and he can’t breathe it. He think saw two bags round and flat it is not new 2nd hand. He not happy
August 31, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your feedback! We're glad you feel comfortable, but we're sorry to hear about the issue with the smell. We take quality seriously and will investigate your concerns about the bags. Your satisfaction is important to us, and we appreciate your input!
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your wonderful feedback! We're thrilled to hear that you found our service hassle-free and that we could provide exactly what you wanted. Your satisfaction is our priority, and we look forward to serving you again soon!
Finding a mattress made easy!
Craig was friendly and approachable. He made the experience of finding a mattress feel easy. We used sleep match at another branch and we were able to find a perfect mattress for both of us. Craig helped us book a delivery service for the mattress and we can wait to see it in our new home.
August 30, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your wonderful review! We're thrilled to hear that Craig made your mattress shopping experience enjoyable and easy. It's great to know you found the perfect mattress for your home. We appreciate your business and can't wait for you to enjoy your new mattress!
Outstanding service from start to…
Outstanding service from start to finish! The entire buying process was smooth; the staff were friendly and helpful without being pushy, and delivery was right on time. The quality of the mattress is fantastic—couldn’t be happier with the experience. Highly recommend!
August 27, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our team and that you love your new mattress. Your recommendation means a lot to us. We look forward to serving you again in the future!
Really good communication and prompt…
Really good communication and prompt arrival and a lovely efficient non intrusive pleasant team thanks very much .
August 28, 2026
Unprompted review
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our communication and the team's efficiency. Your satisfaction is our priority, and we look forward to serving you again in the future!
Great mattress, great service
Jill was very helpful and provided invaluable advice on the correct mattress type for us. Speedy delivery a few days after we placed our order, Steve and Nick did a great job of delivering to our new flat. Would 100% recommend
August 26, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for the glowing review Hannah! We are thrilled to hear that you had a positive experience with our team and that your new mattress was delivered quickly. We appreciate your recommendation and look forward to serving you again in the future,
Megan | Customer Care Specialist
Purchased a top of the range bed for my…
Purchased a top of the range bed for my 80 year old mother from crown point, Leeds. Waited patiently and it was delivered on Friday with no fittings for the headboard or legs. Refused delivery as defective & she is left sleeping on a sofa as Bensons blame the manufacturer who they apparently don’t have a number for & had to wait til Monday. Apparently parts are in the post then still no idea of when it will be delivered. appalling service & still not resolved.
August 21, 2026
Unprompted review
Reply from Bensons For Beds - Leeds Crown Point492
Hello Louise,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about the issues with your mother's bed delivery and the inconvenience this has caused, especially given that she has been left without a proper bed to sleep on. We would like to investigate this matter as a priority and provide you with an update. Please respond to our request with your order details, including your order number, full name, postcode, and contact information, so that we can locate your account and review what has happened.
We look forward to hearing from you soon,
Megan | Customer Care Specialist
Jane had great product knowledge and…
Jane had great product knowledge and excellent customer care 💯
August 21, 2026
Unprompted review
Reply from Bensons For Beds - Leeds Crown Point492
Hello Andrea,
Thank you for your lovely feedback! 😊 We're delighted to hear that Jane provided such excellent customer care and shared her great product knowledge to help you find the right choice. We'll be sure to pass on your kind words to her. Thank you for choosing us, and we hope you enjoy your new bed,
Megan | Customer Care Specialist🛏️
The store was clean and tidy was made…
The store was clean and tidy was made to feel welcome from walking in the door shannon was very helpful and polite 😀
August 20, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that our store was clean and tidy, and that you felt welcome from the moment you walked in. It's wonderful that our team member was very helpful and polite. Thank you for your kind words!
Team Bensons
Competitive prices
Competitive prices, great quality and choices of beds. Lovely customer service and very happy with purchase.
August 15, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you found our prices competitive and that you're very happy with your purchase. It's wonderful that you appreciated the quality and choices of beds, along with our customer service.
Team Bensons
A new bed for my guest room
Ordering the bed was made very easy and the delivery was excellent.
Stew & Lee were professional and polite. They assembled the bed efficiently and explained that the matinees to air before it’s made up and left detailed instructions.
A great experience
August 10, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that ordering your bed was easy and that the delivery was excellent! It's wonderful that our delivery team was professional, polite, and efficient with the assembly, and that they provided clear instructions. We're delighted you had a great experience!
Team Bensons
Very disappointed that i had to wait…
Very disappointed that i had to wait three weeks for my mattress had I knew that the time scale was so long I would never had purchased it. Then still having to pay £49 for delivery. Very disappointed. If i could get a refund back I would have done. Not happy at all was expecting the mattress in days not weeks
August 11, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Hello Pamela,
Thank you for your feedback. We're sorry to hear that you were disappointed with the delivery timescale and delivery charge.
Our mattresses are made to order, and lead times are typically around 2-3 weeks depending on the specific item selected. We can see that your delivery is scheduled to take place on Monday within a 2 week period. We hope that once it arrives, you'll be delighted with your new mattress.
Thank you for taking the time to share your experience,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Leeds Crown Point492
We are so pleased to hear that you received great service from our sales lady. We truly appreciate your kind words and positive feedback!
Team Bensons
Excellent bed, excellent customer service!
From the initial sale at the Crown Point store, to the communication keeping us updated to the delivery, everything was excellent. The bed looks great, good quality and what we hoped it would be. Excellent customer service at every contact. Would definitely recommend.
August 13, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your wonderful feedback! We're thrilled to hear that your experience, from the initial sale to communication and delivery, was excellent. It's fantastic that you love your new bed and that our customer service exceeded your expectations. We truly appreciate your recommendation!
Team Bensons
Craig was most helpful
Craig was most helpful, couldn’t ask for a better customer service.
August 10, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Hello Cheryl,
Thank you for your wonderful review! 😊 We're delighted to hear that Craig was so helpful and provided such excellent customer service. It's fantastic to know he made your experience a positive one and helped you with everything you needed. We'll be sure to pass on your kind words to him. Thank you for choosing us,
Megan | Customer Care Specialist✨
Good store great price
Although we ordered the mattress online, we went into the Leeds Crown Point store to try the mattresses out. Staff were friendly, and there was a really good range of mattresses at all price points. Much better than the bed shop next door which only had extremely expensive ones.
The mattress was delivered on time with really good communication about when it would be delivered, and the driver was lovely and helpful. It's exactly as comfortable as it was in the shop, very pleased.
July 25, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear about your positive experience, from trying out mattresses in our Leeds Crown Point store to the delivery of your new mattress. It's wonderful that our staff were friendly and that you found a great range of options. We're especially glad the delivery was on time with good communication and that you're very pleased with your comfortable mattress!
Thank you for your positive review - Lauryn at Customer Care 💜
From choosing the matteress to the…
From choosing the matteress to the delivery was great, communication after purchase was excellent.
August 9, 2026
Reply from Bensons For Beds - Leeds Crown Point492
"Thank you for taking the time to leave us this fantastic review! We're thrilled to hear that your entire experience, from selecting the mattress to delivery and communication, exceeded your expectations. We appreciate your support and look forward to serving you in the future! 😀"
Reply from Bensons For Beds - Leeds Crown Point492
Hi Jo,
Thank you for your review! 😊 You’re absolutely right, we do sell beds... and we're very passionate about them too! 🛏️
We’d love to serve you again in the future,
Megan | Customer Care Specialist
Pleasant process from initial order in…
Pleasant process from initial order in store to delivery, especially the latter as it was a super king bed and mattress and difficult to move but the delivery guys were great.
August 6, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you had such a pleasant experience from your initial order to the delivery of your super king bed and mattress. It's wonderful that our delivery team was great, especially with such a difficult move!
Team Bensons
Great experience
Great experience, Jane at crown point bensons for beds was so informative and provided a caring service which helped me and my partner greatly in choosing the perfect bed! The delivery experience was amazing they were right on time and placed the flat packs up our steep stairs, would definitely recommend!
August 1, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you had such a great experience with us! It's wonderful that Jane at Crown Point provided such informative and caring service, helping you choose the perfect bed. We're also delighted that the delivery was amazing and on time. Thank you for your recommendation!
Team Bensons
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