Excellent service from Bensons, from Gill talking us through our options at the Leeds Crown Point store and processing our order for us, to our mattress being delivered by Colin and Luther in Leeds. T... See more
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Location
Switch locationUnit 2 Crown Point Rp, Junction Street, LS10 1ET Leeds, Yorkshire, GB
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See what reviewers are saying
The whole process from buying to delivering and set up was smooth without any issues . The delivery team Brad Lewis was fantastic with the service . Very professional.
I went into the store looking for a new bed, but was still very much at the browsing stage. I left with absolutely no doubt that I’d bought exactly what I wanted, and at a very competitive price. Am... See more
Company replied
We had a lovely experience felt more like the staff cared rather than they were trying to get a Sale. Jill was great, very helpful and had good knowledge of the products you sell. Youve got an amazing... See more
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Company details
About Bensons For Beds - Leeds Crown Point492
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, United Kingdom
- 1132427355
4.8
Excellent
487 reviews
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Great customer service
Great customer service, gave us lots of options to fit different budgets, explained clearly everything we needed to know
August 4, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you experienced great customer service and that we could provide many options to suit different budgets. It's wonderful that everything was clearly explained. Thank you for your kind feedback!
Team Bensons
Good products and services
Good customer service in store, good delivery period and update, on time delivery date and time.
August 3, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you received good service in-store and that your delivery was on time with good updates. Thank you for your positive feedback!
Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Leeds Crown Point492
We are so pleased to hear that you had such a positive experience with our service and support. Thank you for your lovely feedback!
Team Bensons
Amar in store was great exploring all…
Amar in store was great exploring all the options. Delivery was quick and drivers on time with good communication. Mattress protector was missed off the delivery but this was resolved quickly and received in the post two days later.
July 31, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that our team member was great in helping you explore your options and that your delivery was quick and on time. We're also glad the missing item was resolved swiftly!
Team Bensons
Amah was fab really knows his stuff and…
Amah was fab really knows his stuff and made choosing a new mattress really easy
July 26, 2026
Unprompted review
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that Amah provided such excellent assistance and made choosing your new mattress an easy experience. Thank you for your wonderful feedback!
Team Bensons
Knowledgable staff!
Great guy in the shop - knew his beds! Nothing was too much trouble and he had the balance of leaving us alone to try beds without overpowering us.
July 27, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that our team member provided such excellent assistance and knew their beds so well! We pride ourselves on offering helpful service without being overbearing, and we're delighted that you had such a positive experience.
Team Bensons
You delivered in the time slot as…
You delivered in the time slot as indicated in a polite and respectful manner.
July 30, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that your delivery arrived within the indicated time slot and that our team was polite and respectful. Thank you for your wonderful feedback!
Team Bensons
Amazing service
Amazing service, communication, delivery and product. A very happy customer
July 30, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you had such a positive experience with our service, communication, delivery, and product. Thank you for your lovely feedback!
Team Bensons
Amr the representative was…
Amr the representative was knowledgeable, helpful. There was no pressure on of us to buy and he spent time to explain the difference between mattresses. We were encouraged to try different ones to ensure we got the most comfortable mattress for us.
July 24, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your wonderful feedback! We're delighted to hear that Amr provided knowledgeable and helpful service, giving you the time and information needed to make the right choice. We'll be sure to pass on your kind words to Amr. Thank you for choosing us, and we hope you enjoy many restful nights on your new mattress! 😊
Fabulous servce
From the moment I went into the store to the delivery of my wardrobe and bed I was kept very well informed and was treated with respect.
July 24, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your lovely feedback! We're delighted to hear that you felt well informed throughout your journey with us, from your visit to the store through to the delivery of your wardrobe and bed. Treating our customers with respect and keeping them updated every step of the way is very important to us, so it's wonderful to know we met your expectations. We hope you enjoy your new furniture, and thank you for choosing us! 😊
Friendly and knowledgeable 😊
July 21, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your kind feedback!
From purchasing our mattress to the…
From purchasing our mattress to the actual delivery the service was first class!
July 20, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that you experienced first-class service throughout your entire journey with us, from purchasing your mattress to its delivery! Thank you for your wonderful feedback.
Team Bensons
Reply from Bensons For Beds - Leeds Crown Point492
We are so pleased you had a positive experience with us. We appreciate your kind words about our knowledgeable team!
Team Bensons
Excellent service
Amr in the Leeds Crown Point store was fantastic and extremely helpful. He guided us to the right mattress for us and showed excellent customer service. They were able to hold on to the mattress whilst we waited for our house completion date. It was easy to book in a slot for delivery. The courier called half an hour before arriving and was exactly on time. It was an easy and efficient service and they were also very friendly.
July 16, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear about your excellent experience with us! It's wonderful that our team member provided fantastic and helpful service, guiding you to the right mattress. We're also glad the delivery process was easy, efficient, and friendly.
Generally brilliant, but clarify all details
We are delighted with the Benson For Beds experience. The showroom has a great variety of beds, all shapes, sizes, colours, mattresses, and accessories. The staff are courteous, friendly and knowledgeable, guiding us to the best fit for our needs.
Our purchase process was smooth and transparent except for one hiccup. When we placed our deposit, the staff member said we should ask for delivery 2-3 weeks in advance. We did that, only to learn (from a different staff member), that there is a 5 week period, meaning we received our bed over 2 weeks after we had planned. Frustrating, but we believe it to be an honest mistake. Considering the otherwise outstanding quality, it's still 5 stars.
The delivery and construction was quick and efficient. We realised that the bedframe was larger than we expected and they kindly allowed us to change it with a surprisingly low cost overhead and no resistance.
May 5, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so glad to hear you had a positive experience with our showroom, variety, and the helpfulness of our staff in finding the right fit. We sincerely apologize for the miscommunication regarding the delivery timeframe; we understand how frustrating that must have been and appreciate your understanding. It's wonderful to know that the delivery and construction were efficient, and that we could assist with the bedframe change so smoothly.
Delivered on time and good quality
Delivered on time and good quality. Effective communication until delivery.
July 10, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear that your delivery was on time and that you found our communication effective. Thank you for your wonderful feedback!
Great service!
I ordered a bed a short while ago & was complimentary about the whole instore process. I added that, I hoped the delivery was as smooth & efficient. Was the delivery as smooth & efficient as hoped? Absolutely!! Cannot praise the whole system sufficiently. The up to date information was helpful. I had to amend our delivery & spoke to the delivery team. They could not have been more helpful. Thank you! Then today Reece & Colin arrived punctually with all we'd ordered. They were personable, respectful of our home & efficient. Great job guys. Thank you.
July 13, 2026
Unprompted review
Reply from Bensons For Beds - Leeds Crown Point492
We are absolutely thrilled to hear that your delivery experience was so smooth and efficient, exceeding your expectations! It's wonderful that our team could assist you so helpfully with your amendment, and that the delivery itself was punctual and respectful of your home. Thank you for your kind words!
Everything went as described
Everything went as planned I was kept informed of delivery exactly as what the excellent sales staff said it would
July 10, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased everything went as planned and that you were kept informed about your delivery, just as our excellent sales staff promised. Thank you for your kind feedback!
100% happy with the service special…
100% happy with the service special mention to Jane who helped us to choose the right bed and mattress and Andy and Michael who delivered the products and efficiently fixed it.
July 4, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you were completely happy with our service. It's wonderful that our colleague helped you choose the right products, and that our delivery team efficiently fixed them.
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear you found our sales lady helpful and that there was plenty to choose from. It's great that our delivery service was prompt too!
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