Excellent service from Bensons, from Gill talking us through our options at the Leeds Crown Point store and processing our order for us, to our mattress being delivered by Colin and Luther in Leeds. T... See more
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Location
Switch locationUnit 2 Crown Point Rp, Junction Street, LS10 1ET Leeds, Yorkshire, GB
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See what reviewers are saying
The whole process from buying to delivering and set up was smooth without any issues . The delivery team Brad Lewis was fantastic with the service . Very professional.
I went into the store looking for a new bed, but was still very much at the browsing stage. I left with absolutely no doubt that I’d bought exactly what I wanted, and at a very competitive price. Am... See more
Company replied
We had a lovely experience felt more like the staff cared rather than they were trying to get a Sale. Jill was great, very helpful and had good knowledge of the products you sell. Youve got an amazing... See more
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Company details
About Bensons For Beds - Leeds Crown Point492
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, United Kingdom
- 1132427355
4.8
Excellent
487 reviews
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This is the second bed we have bought…
This is the second bed we have bought from Bensons. So far we are happy with it. Sales assistant in the shop was very helpful. The delivery drivers were nice too.
July 6, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased you're happy with your second bed from us! It's wonderful to hear our sales assistant and delivery drivers provided such great service.
Great staff very knowledgeable and helpful delivering the bed very well executed and polite
From the shop to receiving the mattress
July 6, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your experience with us.
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased our sales associate was knowledgeable and helpful. Thank you for sharing your positive experience with us!
The two men who brought my bed was…
The two men who brought my bed was polite and well mannered. Whilst bringing the bed in they respected my property. I couldn’t have asked for two better delivery men
June 26, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear our delivery team was polite, well-mannered, and respectful of your property. We appreciate your kind words about their excellent service!
Team Bensons
Helpful knowledgeable staff
June 28, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank your for your kind words!
Team Bensons
Helpful knowledgeable sales lady in…
Helpful knowledgeable sales lady in Crown Point Lovely delivery guys.
June 22, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased our team was helpful and knowledgeable. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Leeds Crown Point492
We're glad our delivery team was swift and efficient. Thank you!
Team Bensons
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for your positive feedback!
Excellent service from start to finish…
Excellent service from start to finish from order to deliver
June 14, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased you received excellent service from order to delivery. Thank you for your feedback!
Team Bensons
Delivery spot on
Delivery spot on , goods in good condition , self assembly was easy to do quality for price good , overall value for money
June 18, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased your delivery was spot on and the goods were in good condition. We're glad assembly was easy and you found value for money.
Team Bensons
Misleading “Free Delivery” and Poor Communication
When I asked in the store, I was told that delivery to my doorstep was free of charge. However, I was then charged around £60 to have the bed taken to my room of choice,which did not include assembly.
There was also poor communication regarding assembly. I was not informed that assembly was excluded, and only later found out that it would cost an additional £100. Had this been made clear from the beginning, I would have opted out of paying the extra delivery fee altogether.
I spent nearly £1,400 in-store and paid in full, so this experience was extremely disappointing. Advertising “free delivery” feels misleading when there are significant additional charges that are not clearly explained upfront.
disappointing experience really
June 14, 2026
Reply from Bensons For Beds - Leeds Crown Point492
Thank you for taking the time to share your feedback, and we are really sorry to hear about your experience. We do not advertise free delivery. Details of our delivery services and associated fees are available on our website here for full transparency:
https://www.bensonsforbeds.co.uk/delivery-service/
Thank you again for your feedback – it’s really valuable and will be shared internally as we continue to improve our communication and service.
Reply from Bensons For Beds - Leeds Crown Point492
We're glad our team was helpful and knowledgeable. Thank you!
Team Bensons
Delivery was exactly as it stayed
Delivery was exactly as it stayed, I got a phone call 30mins before arrival.
Lovely delivery men, driver Colin and drivers assistant Reece.
Took my mattress upstairs and in to the room of my choice.
Polite and very accommodating.
Well done
June 14, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear your delivery was exactly as expected and that our team was polite and accommodating. Thank you for your kind words!
Team Bensons
Fine and dandy!
The sales process was excellent and we ended up with the mattress we needed at a very good price. The delivery went well. The guys arrived on time having given us plenty of notice. The new mattress was put exactly where we wanted and the old mattress stored in the garage for me ready for recycling.
June 8, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear our sales process was excellent and you found the perfect mattress at a great price. It's wonderful that our delivery team provided such helpful service! Thank you for your feedback.
Team Bensons
Good customer service
Good customer service
Not too pushy allowed us to check out a few mattresses Reasonable price Very pleased with our purchase
June 12, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased you received good customer service and found a great mattress at a reasonable price. We appreciate your feedback!
Team Bensons
Guided us through the selection of…
Guided us through the selection of mattresses
June 9, 2026
Unprompted review
Reply from Bensons For Beds - Leeds Crown Point492
We're glad we could help you choose a mattress. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - Leeds Crown Point492
We are so pleased you had a very good experience with our great staff. Thank you for sharing!
Team Bensons
Delivery was on time
Delivery was on time , proper communication before delivery,Both Mr. Andy Mac and Mr. Andy P did a great job they are very professional and customer friendly too,
And we knew one more thing about why Benson Beds were considered one of the best, it wasn’t just the craftsmanship, but the exceptional service that came with that quality
June 5, 2026
Unprompted review
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear about your positive delivery experience and the excellent communication you received. It's wonderful that our team members were professional and customer-friendly. We appreciate your kind words about our quality and exceptional service.
Team Bensons
Gill was very helpful
Gill helped me pick the perfect mattress and pillows she went through everything with me step by step I tried different mattresses firmness price ranges same with pillows I tried many different types of pillows and she made it easy to choose the best mattress and pillows for me to get the best sleep possible
June 6, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased to hear our team member provided excellent guidance in helping you choose the perfect mattress and pillows for the best sleep. Thank you for your kind feedback!
Team Bensons
Amazing!
We had a great experience buying a new mattress, Gill was so helpful, informative and knowledgeable about what mattress would be right for us as my husband has back condition. Gill made a daunting job nice and easy.
June 5, 2026
Reply from Bensons For Beds - Leeds Crown Point492
We're so pleased our team provided helpful and knowledgeable advice, making your mattress selection easy. We're glad you had a great experience!
Team Bensons
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