Martin was excellent but too good a salesman as we bought a more expensive mattress. He did not pressure just looked after us
Company replied
Location
Switch locationUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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See what reviewers are saying
It was a lovely experience shopping at Bensons for Beds in Loughborough. Martin was super helpful and we didn’t feel pushed into purchasing a mattress. Gave us lots of options and we felt we made the... See more
Company replied
From start to finish, the service was excellent. The store staff were attentive, knowledgeable, and happy to answer all of our questions. The ordering and payment process was handled professionally an... See more
Company replied
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... See more
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Company details
About Bensons For Beds - Loughborough262
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, United Kingdom
- 1509264450
4.8
Excellent
340 reviews
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Recent purchase
Helpful AND FRIENDLY Salesperson. Very knowledgeable offered A NUMBER OF options and gave time .NO PUSHY SALES TECHNIQUES UNLIKE NEARBY COMPETITORS.
July 29, 2025
Reply from Bensons For Beds - Loughborough262
Thank you for your kind words! Our team takes pride in providing excellent customer service and offering a variety of options for our customers. We're thrilled to hear that our no-pressure approach set us apart from our competitors. We hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Loughborough262
Thank you for taking the time to leave us such a positive review! We pride ourselves on our selection of beds and our helpful salespeople. We're glad to hear you had a great experience at our store. Come back anytime! Megan at Customer Care😊🛏️
Refund experience
We went to the Loughborough store looking for Mattresses for our new home. The advisor gave us a very good buying experience, everything went smoothly. Due to our personal reason, we need to cancel some items after the purchased, at store those items were removed but I have not received any official email nor phone call regarding when I shall have my refund back. This has greatly discounted the service performance being received so far.
May 26, 2025
Unprompted review
Reply from Bensons For Beds - Loughborough262
We appreciate your feedback and are sorry to hear about the issue with your refund confirmation. We will look into the delay in receiving your official email and ensure this is addressed. Thank you for bringing this to our attention, Megan at Customer Care
Reply from Bensons For Beds - Loughborough262
We're happy to know our knowledgeable staff made buying a bed easy for you. Thank you for your positive feedback, Megan at Customer Care
Very knowledgeable and detailed advice …
Very knowledgeable and detailed advice by the manager on purchase of bed and alternatives
May 29, 2025
Reply from Bensons For Beds - Loughborough262
We're happy to hear that the manager provided such knowledgeable and detailed advice during your bed purchase. We appreciate your positive feedback, Megan at Customer Care
Fab service
May 22, 2025
Reply from Bensons For Beds - Loughborough262
Thank you for your amazing 5 star review Gabrielle. We hope you love your new order, Megan at Customer care
Friendly helpful staff
Friendly helpful staff who explained everything well, no pressure to buy and great service
May 20, 2025
Reply from Bensons For Beds - Loughborough262
We appreciate you taking the time to leave us this great feedback! We are so glad that our team was helpful and provided great service without pressure.
Thank you, Megan at Customer Care
Positive experience
Just spent my first night on my new mattress it was bliss.
My experience with bensons has been positive .The salesman was pleasant and informative. The delivery guys were polite and extremely helpful.
April 21, 2025
Reply from Bensons For Beds - Loughborough262
Thank you for your wonderful review! We are delighted to hear that you had a blissful night on your new mattress. Our team at Bensons strives to provide excellent customer service, and we are glad that we met your expectations. We hope you continue to enjoy your purchase. Sweet dreams!
Very knowledgeable and helpful advisor…
Very knowledgeable and helpful advisor in a spacious
setting.
May 8, 2025
Reply from Bensons For Beds - Loughborough262
Thank you for your kind words! We take pride in providing knowledgeable and helpful advisors in a spacious setting to ensure the best experience for our customers. We appreciate your feedback and hope to see you again soon!
Very friendly staff & very informative
Very friendly staff & very informative
May 3, 2025
Unprompted review
Reply from Bensons For Beds - Loughborough262
Thank you for your kind words! It's always our goal to provide exceptional customer service and we're so glad to hear that our store was able to make your experience informative and enjoyable. We can't wait to see you again! #customerlove #friendlystaff
Lady was very helpful went through the…
Lady was very helpful went through the things I wanted on a mattress so got sorted, very pleased with the service.
May 1, 2025
Reply from Bensons For Beds - Loughborough262
Thank you for your kind words! We are so glad our team member was able to assist you in finding the perfect mattress. Your satisfaction is our top priority and we appreciate your business. Happy sleeping! 😊🛌
I was made at ease as I arrived .showed…
I was made at ease as I arrived .showed variety of beds and matreses that I said I was interested in.very friendly sales people .we were made so at ease ,almost at home .had a lot of laughs.this is the second time I've bought from this shop over the years .I will deffinatly recommend u ..thank you very much .
April 22, 2025
Reply from Bensons For Beds - Loughborough262
Thank you so much Ms Gray for letting us know about your great experience, we love hearing such amazing feedback especially the way you were made to feel at home. Thank you for choosing and recommending us.
Sleep well,
Team Bensons💜
Superb salesman and service
Visited Loughborough store on Bank Holiday Monday and we couldn’t have been treated any better. Salesman (think his name was Martin) was brilliant, very knowledgeable and so patient with us. Got us the earliest delivery date he could and was just a lovely chap, so thank you
April 24, 2025
Reply from Bensons For Beds - Loughborough262
Thank you so much for sharing your experience with us! We are thrilled that you had a great visit to our Loughborough store and that Martin provided such excellent service. We strive to make every customer feel valued and we are happy to hear that was your experience. We can't wait to have you back in the store!
Brilliant service
April 25, 2025
Unprompted review
Reply from Bensons For Beds - Loughborough262
"Thank you for your kind words! We strive to provide the best service possible and are thrilled to hear you had a brilliant experience with us. We truly value your support!" #CustomerLove #ExcellenceInService
A good experience
Martin is great, in fact all the staff are - advice when you want but you don’t get the hard sell like in dreams for example.
April 18, 2025
Reply from Bensons For Beds - Loughborough262
Thank you for your kind words! Our team is dedicated to providing exceptional service without the pressure of a hard sell. We're glad you had a positive experience with us. See you again soon! :)
…Perfect service
The entire process of visiting the shop, making my purchases and the delivery of mattress couldn't have been better. All the staff have been most agreeable. Added thanks to the delivery gentlemen, who were extremely efficient and organised.
The mattress is utterly gorgeous--bliss
Thank you
April 15, 2025
Reply from Bensons For Beds - Loughborough262
Hello RJ Huthwaite, thank you; we appreciate your feedback!
Excellent service
Excellent service. It was so useful to have someone look up what bed I had bought previously so we knew which mattress it was because it is so comfortable my husband wanted the same.
The lady who served us was knowledgeable and didnt rush us.
April 10, 2025
Reply from Bensons For Beds - Loughborough262
Thank you so much for the kind review! We are happy to hear that our team was able to assist you in finding the perfect mattress for your needs. Providing a stress-free and knowledgeable experience is our top priority. We appreciate your business and hope you and your husband continue to enjoy your comfortable mattress!
Very Pleasant Experience
My experience at Bensons For Beds Loughborough was very pleasant. Martin H, the salesperson I dealt with was very helpful (not at all overbearing) & knowledgeable on the mattresses. He allowed us to try the different mattresses in our own time, and encouraged us to put our feet up & lay on the bed to get a real feel for the mattresses. He didn't just match but beat the online price that my Dad had sourced which included the cost of the mattress itself, 4 free pillows & delivery. The entire process was very smooth & I left with a good understanding of what I had paid for & what to expect in the coming weeks before my mattress arrived. I would definitely go back to Bensons For Beds Loughborough.
April 1, 2025
Unprompted review
Reply from Bensons For Beds - Loughborough262
"Thank you for your kind words, it was a pleasure having you at our store. We are glad to hear that Martin provided you with excellent service and helped you find the perfect mattress. We value your feedback and look forward to seeing you again at Bensons For Beds Loughborough!"
Fantastic service really helped and…
Fantastic service really helped and informed our choice welcoming and knowledgable.
March 19, 2025
Reply from Bensons For Beds - Loughborough262
We appreciate your kind words! We are happy to hear that our team offered a welcoming, knowledgeable, and helpful experience, guiding your choice. Take care, Megan at Customer Care
Excellent Experience
From start to finish our experience was excellent. You were left alone to wonder and have a good look,Mick came over to ask if we were o.k pointed out a few mattresses we might like. Then he left us to decide two and a half hours later,we narrowed it down to one. Then with the savings we made,we purchase a powered divan and headboard with the help of Mike,who was extremely patient. Given a time and date for delivery which suited us....Many thanks to Mike "Top Bloke"
February 8, 2025
Unprompted review
Reply from Bensons For Beds - Loughborough262
We're glad you enjoyed your experience. It's great to know you appreciated the assistance in selecting your powered divan and headboard. We appreciate your recognition of our team's patience and the convenient delivery scheduling. Thank you for your positive feedback, Megan at Customer Care
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