So far I simply cannot fault Bensons For Beds. I visited the New Malden Branch and was greeted by Monika who was knowledgeable, courteous and above all friendly. Nothing was to much trouble for her. A... See more
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Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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Great service from Adnan in Bensons for Beds, New Malden. Staff were knowledgeable and professional, and there is a good selection of stock in store. We were able to try various mattresses until we fo... See more
Company replied
I had very satisfying experience , in the sense all the questions I raised were answers very satisfying . I got all the answers for all my questions , the person who was dealing with me was a gentlema... See more
Company replied
Very helpful in store and went through all the various options and wasn't a pushy salesman
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.7
Excellent
106 reviews
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Very helpful
Very helpful in store and went through all the various options and wasn't a pushy salesman
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bensons For Beds - New Malden
We're so pleased you found our team knowledgeable about our products and very helpful. Thank you for sharing your positive experience with us!
Team Bensons
An excellent experience
The sales person was extremely knowledgable and took time to explain all options.
July 8, 2026
Reply from Bensons For Beds - New Malden
We're so pleased you found our salesperson knowledgeable and that they took the time to explain all the options. Thank you for your kind feedback!
So far I simply cannot fault Bensons…
So far I simply cannot fault Bensons For Beds. I visited the New Malden Branch and was greeted by Monika who was knowledgeable, courteous and above all friendly. Nothing was to much trouble for her. A stark reflection of our visit to Dreams in New Malden who we visited before Bensons For Beds. All five staff members completely ignored us and sat there on their phones. Monika however greeted us instantly. A real credit to your company. I would highly recommend a visit to see Monika…. Five Star ⭐
July 2, 2026
Reply from Bensons For Beds - New Malden
We're absolutely thrilled to hear about your fantastic experience! It's wonderful that our team member provided such knowledgeable, courteous, and friendly service, making your visit so positive. Thank you for your high recommendation.
The sales man was very helpful and…
The sales man was very helpful and explained very thing about the bed he priced matched it which made up my mind.
June 27, 2026
Reply from Bensons For Beds - New Malden
We're so pleased our salesperson was helpful and explained everything about the bed, and that the price match helped you decide. Thank you for your feedback!
Team Bensons
Super helpful staff on phone and in…
Super helpful staff on phone and in person. Knowledgable and informative and excellent sales without pressure
June 27, 2026
Reply from Bensons For Beds - New Malden
We're so pleased you found our team helpful, knowledgeable, and informative, and that you experienced excellent sales without pressure. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - New Malden
It's great to hear you were so happy with the service you received.
Team Bensons
Bensons for Beds, New Malden
Great service from Adnan in Bensons for Beds, New Malden. Staff were knowledgeable and professional, and there is a good selection of stock in store. We were able to try various mattresses until we found the one we liked the most, and at no point felt rushed.
June 21, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
We're so pleased you received excellent service and found our team knowledgeable and professional. It's wonderful that you had a great selection and felt unhurried. Thank you for your feedback!
Team Bensons
Very helpful and polite stuff that…
Very helpful and polite stuff that provided useful info when we were choosing our new mattress. Delivery guys were on time, polite and respectful of the property.
June 19, 2026
Reply from Bensons For Beds - New Malden
We're so pleased our team provided useful information and that our delivery guys were on time, polite, and respectful. We appreciate your kind words!
Team Bensons
I had very satisfying experience
I had very satisfying experience , in the sense all the questions I raised were answers very satisfying . I got all the answers for all my questions , the person who was dealing with me was a gentleman Nane Syed who seem to had good knowledge about the products . In my experience he seemed to have lot of patience as well .I was quite happy with the service I received & I would recommend to my friends as well
June 18, 2026
Reply from Bensons For Beds - New Malden
We are so pleased to hear you had such a satisfying experience in our store! It's wonderful that our team member provided knowledgeable and patient assistance, answering all your questions. We're glad you were happy with the service and would recommend us to your friends. Thank you for your kind feedback!
Team Bensons
From start to finish
From start to finish. Very attentive listened to all our needs and delivery and communication was excellent
June 13, 2026
Reply from Bensons For Beds - New Malden
We're so pleased to hear we met your needs and that our communication and delivery were excellent. Thank you for your kind words!
Team Bensons
Reply from Bensons For Beds - New Malden
Great to hear! 😊 Knowledgeable service and smooth communication make all the difference—thanks for sharing✨
Good choice of mattresses at competitive prices
The showroom had a wide range of options for mattresses and their prices were very competitive. The salesman was very good and helpful. The delivery date and time was accurate and the delivery team were very friendly and helpful.
April 16, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for such a lovely review! 😄 We’re thrilled you enjoyed the range, the helpful service, and the smooth delivery — we’ll be sure to pass your kind words on to the whole team! 🛏️✨
Very good service from entering the…
Very good service from entering the store to browse the bed range to delivery. We did not feel pressured at all. Friendly, knowledgeable staff. Delivery guys were very helpful and polite too.
April 27, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for the lovely review! 😊 We’re delighted to hear you enjoyed a relaxed, no‑pressure experience from browsing in store right through to delivery. It’s great to know our friendly, knowledgeable team — including the delivery guys — looked after you so well. Enjoy your new bed! 🛏️✨
Very helpful salesman &pleasant did not…
Very helpful salesman &pleasant did not rush us when making purchase.explained to us all we asked of him. yes we would definitely deal with him again in the future
April 25, 2026
Reply from Bensons For Beds - New Malden
Thank you very much for your kind feedback! We’re pleased to hear our salesman was helpful, pleasant, and gave you the time you needed without any pressure. It’s great to know all your questions were answered, and we truly appreciate your recommendation — we look forward to helping you again in the future.
Fabulous customer service
Fabulous customer service, didn't try to sell something we didn't need, very knowledgeable and helpful
April 26, 2026
Reply from Bensons For Beds - New Malden
Thank you! 😊 We’re so glad you enjoyed fabulous, no‑pressure service with knowledgeable help—exactly how it should be. Enjoy your purchase! 🛏️✨
Good service from start to finish
Good service from start to finish. Friendly helpful
Salesman bed arrived on time. Good communication throughout and efficient delivery men.
April 23, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you! Great service, clear communication, and on‑time delivery is exactly what we aim for 😊
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Great experience
Easy purchase experience in store. Excellent delivery and build service. Couldn't have been improved
April 24, 2026
Reply from Bensons For Beds - New Malden
Thank you for the fantastic feedback! We’re thrilled to hear everything—from purchase to delivery and build—was spot on.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist🌟
Mattress purchase
From entering the store to the mattress being delivered the service was excellent. Lots of updates 're when mattress would be ready for delivery to the professional delivery guys. Salesman Mr Malik was so professional and helpful. Many thanks.
March 27, 2026
Reply from Bensons For Beds - New Malden
Thank you for such wonderful feedback! We’re delighted the service was excellent from store visit through to delivery, and we’ll be sure to pass your kind words on to Mr Malik and the delivery team 😊
We truly appreciate your feedback,
Megan | Customer Care Specialist
Reply from Bensons For Beds - New Malden
Thank you for the lovely feedback! 😊 We’re so glad you found the staff very helpful — that’s always our goal!
Looking forward to seeing you again,
Megan | Customer Care Specialist🌟
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