Addy was very knowledgeable and helpful. He spent time showing options. I did not feel rushed or hurried into making a decision on the spot. Following a couple of visits I decided on beds. They hav... See more
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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From the time of looking at a huge selection of beds and deciding which was best for me ordering and having it delivered when they said it would be, could not of gone any better.Give them a go you wo... See more
Company replied
So far I simply cannot fault Bensons For Beds. I visited the New Malden Branch and was greeted by Monika who was knowledgeable, courteous and above all friendly. Nothing was to much trouble for her. A... See more
Company replied
Great service from Adnan in Bensons for Beds, New Malden. Staff were knowledgeable and professional, and there is a good selection of stock in store. We were able to try various mattresses until we fo... See more
Company replied
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
113 reviews
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Very supportive delivery crew.
February 21, 2026
Reply from Bensons For Beds - New Malden
We're so happy to hear that our delivery crew was supportive! Thank you for sharing your positive experience with us.
Stewart - Team Bensons
The service at Benson for beds has been…
The service at Benson for beds has been great. The staff are very knowledgeable about mattresses and we ended up getting the right one. The mattress arrived perfectly and on time and we appreciated the reminders coming up to delivery day. Overall a great service.
February 21, 2026
Reply from Bensons For Beds - New Malden
We're happy to hear that you received great service and found our staff knowledgeable. It's wonderful you got the right mattress, and that it arrived perfectly and on time. Thank you for your positive feedback!
Stewart - Team Bensons
Positive experience from start to…
Positive experience from start to finish at New Malden Branch. Understood requirements, good advice, good products, easy payment process. Must also mention excellent delivery and installation experience.
February 19, 2026
Reply from Bensons For Beds - New Malden
We appreciate your positive feedback! We're happy to hear that you had a positive experience at the New Malden Branch, from understanding your requirements to the excellent delivery and installation.
Stewart - Team Bensons
From the in store help to the actual…
From the in store help to the actual delivery the staff concerned were knowledgeable, very helpful and polite. This is my second buy from them.
February 16, 2026
Reply from Bensons For Beds - New Malden
We appreciate you sharing your positive experience! We're happy to hear that our staff was knowledgeable, helpful, and polite during your purchase and delivery. We value your repeat business. Thank you for your positive review – Lauryn at Customer Care 💜
Great team in-store with a good…
Great team in-store with a good knowledge. Not pushy or overbearing for a sale. Delivery arrived as arranged. Again polite and friendly staff.
Overall a very positive experience.
February 17, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
We appreciate your positive feedback! We're happy to hear that you found our in-store team knowledgeable and our delivery staff polite and friendly. We're glad you had a positive experience.
Super helpful staff and fast delivery
Super helpful staff in store (New Malden), fast delivery, kept updated throughout the process and delivery arrived as per stated time slot
February 15, 2026
Reply from Bensons For Beds - New Malden
We appreciate your positive feedback! We're happy to hear that our staff were super helpful, the delivery was fast, and you were kept updated throughout the process.
Stewart - Bensons Team
Great service and very patient
February 3, 2026
Reply from Bensons For Beds - New Malden
We appreciate you sharing that our service was great and our staff was patient! We are so happy you had a positive experience.
Stewart - Bensons Team
Polite and efficient delivery
The two men delivering the mattress were very professional and quick. Unfortunately the two other items I ordered were not delivered.
February 7, 2026
Reply from Bensons For Beds - New Malden
We're happy to hear that the mattress delivery was professional and quick. We regret that the other items were not delivered, and we'll look into this right away.
Very good service
Very good service, delivery made with care! I can highly recommend Bensons
February 2, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
We appreciate your positive feedback and are happy to hear that you received very good service. Thank you for recommending us!
A £1000 mattress shouldn’t fail after 2 years, ex display shouldn’t mean “no responsibility”
I bought a king size ex-display mattress from Bensons(New Malden) in December 2023. The sales team in New Malden is amazing, I don’t have anything against them. The review is for a customer service team for Bensons.
The mattress I bought was reduced from around £1000 to £300, king size all natural vegan mattress. I accepted it’s ex display, as I thought that will mean that people have sat on it, but I did not accept that it would become unsuitable after roughly 2 years of sleeping on it.
The mattress has developed a significant groove along the centre and the middle support feels weakened. You genuinely feel like a cheap sofa bed now not a proper king size mattress it’s uncomfortable and impacts my sleep.
This isn’t due to poor care, as I have cared for it, and turn it every 3 to 6 months, making sure I can use it for years to come.
When I called I was told ex display items are only guaranteed for one year, therefore after two years there’s “nothing they can do”. That response is disappointing from specialist bed retailer, especially when the issue appears to be structure failure.
Leaving this review to order customers can make an informed decision. I think it’s a reasonable to expect better durability, and I hope Benson will reconsider and offer a reasonable solution, because at the moment this experience has to really damaged my trust.
February 2, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for taking the time to share your experience with us. We’re really sorry to hear the issues you’re now experiencing with your ex-display mattress — especially after taking good care of it and rotating it regularly. We completely understand how frustrating and disappointing it must be to feel the structure deteriorate after just a couple of years, and we appreciate how much this has impacted your sleep and trust in us.
While ex-display items do carry a shorter one‑year guarantee, we absolutely appreciate why you expected better durability and will feed this back internally.
Thank you for your feedback,
Megan at Customer Care
Good service and delivery, buy at the sales
We have purchased several beds from Bensons for Beds in New Malden in the last five years and every interaction has been very good. The sales team were knowledgeable and helpful, and more importantly, knew when to leave us to it when we were deliberating once all of the critical information was provided.
The process of buying a bed is never quick but when they pulled up our last purchases, they were able to process or order efficiently leveraging our previous details and preferences.
Our delivery was about 3 weeks from the date of order and we were provided with a delivery window the day before which they adhered to. Our delivery driver Garry and assistant Kehinde did a great job - quick, efficient, cleaned up after themselves, explained everything and left the room in perfect state (they wore shoe covers or removed their shoes). They were in and out within an hour having setup the bed frame and mattress, all well within the delivery window agreed.
We appreciate the service and are able to adjust so their logistics (ie delivery date and timings slots). They delivered the service as we agreed and we appreciate their consistency and good work. When it comes to value - check for sales as it makes a significant difference in the pricing.
December 27, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We're happy to hear that your experiences at New Malden have been very positive. It's great to know the sales team's knowledge and balance of support was helpful. We appreciate you highlighting the efficient order process and the delivery team's excellent service. Your feedback regarding value and sales is also appreciated,
Megan at Customer Care
Very Knowledgeable Staff
The store was easy to find , as well Monica in the store was very knowledgeable and helped us in choosing a mattress suitable for us . Very clean store too
January 13, 2026
Reply from Bensons For Beds - New Malden
Thanks so much for your review Pascal! 😊
We’re really glad to hear the store was easy to find and that Monica was so knowledgeable and helpful in guiding you to the right mattress. She’ll be thrilled to hear your kind words!
Your thoughts help us grow—thank you!
Megan at Customer Care
Yates…
The sales person was very good & helpfull. Shame the bed was damaged when received.
January 12, 2026
Reply from Bensons For Beds - New Malden
Thank you for your feedback. We’re delighted to hear that our salesperson provided great service and was helpful during your purchase.
We’re truly sorry that your bed arrived damaged – this is not the experience we want for our customers. I have contacted you today to discuss this further.
Thank you for bringing this to our attention, and we appreciate your patience while we make things right,
Megan
Social Media Team
Bensons for Beds
Great service
January 9, 2026
Reply from Bensons For Beds - New Malden
We appreciate you sharing that our staff was friendly and helpful! We are happy to hear about your positive experience.
Divan bed and mattress
I visited a few bed shops and found the lady at the benson’s shop very helpful.
Ordered an ottoman divan and a mattress - both are great and delivery was excellent too
November 21, 2025
Reply from Bensons For Beds - New Malden
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member was helpful and that you are enjoying your new ottoman divan and mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - New Malden
We appreciate you sharing your experience! We are so glad you found our staff friendly and efficient, and that they did a great job.
Syed is a great salesman
Syed was really helpful. He talked to us with respect and understanding rather than being a pushy salesman. He helped us pick the right product and processed the order to our satisfaction.
December 1, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We appreciate you sharing your experience! We're happy to hear that our team member was helpful, respectful, and understanding, and that you were satisfied with your order.
It was all just so uncomplicated.
It was all just so uncomplicated.
November 24, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We appreciate your feedback and are glad you found the experience uncomplicated. Thank you for sharing.
Anthea @ Customer Care
I knew what I wanted
I knew what I wanted , rang store and ordered and paid . Delivery scheduled and now awaited
All done in 10 mins
November 16, 2025
Reply from Bensons For Beds - New Malden
Thank you for sharing! We’re so pleased to hear your order was quick and easy! We hope you enjoy your delivery when it arrives. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great service and stock and prices fair
November 13, 2025
Reply from Bensons For Beds - New Malden
We’re delighted you found our service, stock, and prices just right! It’s always our goal to offer great value and a smooth experience for every customer.
Thank you for your positive review – Lauryn at Customer Care 💜
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