I’m very happy with my experience at Bensons for Beds. The great offers and discounts made it much easier for us to choose and buy a new bed. The staff were very friendly and helpful, especially Mr Ad... See more
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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The service was first class from a very helpful salesperson in the store to the very professional delivery people. We were informed on the day what time they would arrive and how far away they were.... See more
The shop manager was very knowledgeable, gave us great advice and allowed us to try as many beds as we liked. He did not hurry us and listened to our comments and advised us accordingly. We would use... See more
Company replied
Very helpful staff not pushed into buying but helped us decide which bed to buy with his great knowledge A smashing delivery team very polite and put the bed together for us many thanks
Company replied
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
123 reviews
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Good service and delivery, buy at the sales
We have purchased several beds from Bensons for Beds in New Malden in the last five years and every interaction has been very good. The sales team were knowledgeable and helpful, and more importantly, knew when to leave us to it when we were deliberating once all of the critical information was provided.
The process of buying a bed is never quick but when they pulled up our last purchases, they were able to process or order efficiently leveraging our previous details and preferences.
Our delivery was about 3 weeks from the date of order and we were provided with a delivery window the day before which they adhered to. Our delivery driver Garry and assistant Kehinde did a great job - quick, efficient, cleaned up after themselves, explained everything and left the room in perfect state (they wore shoe covers or removed their shoes). They were in and out within an hour having setup the bed frame and mattress, all well within the delivery window agreed.
We appreciate the service and are able to adjust so their logistics (ie delivery date and timings slots). They delivered the service as we agreed and we appreciate their consistency and good work. When it comes to value - check for sales as it makes a significant difference in the pricing.
December 27, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We're happy to hear that your experiences at New Malden have been very positive. It's great to know the sales team's knowledge and balance of support was helpful. We appreciate you highlighting the efficient order process and the delivery team's excellent service. Your feedback regarding value and sales is also appreciated,
Megan at Customer Care
Very Knowledgeable Staff
The store was easy to find , as well Monica in the store was very knowledgeable and helped us in choosing a mattress suitable for us . Very clean store too
January 13, 2026
Reply from Bensons For Beds - New Malden
Thanks so much for your review Pascal! 😊
We’re really glad to hear the store was easy to find and that Monica was so knowledgeable and helpful in guiding you to the right mattress. She’ll be thrilled to hear your kind words!
Your thoughts help us grow—thank you!
Megan at Customer Care
Great service
January 9, 2026
Reply from Bensons For Beds - New Malden
We appreciate you sharing that our staff was friendly and helpful! We are happy to hear about your positive experience.
Divan bed and mattress
I visited a few bed shops and found the lady at the benson’s shop very helpful.
Ordered an ottoman divan and a mattress - both are great and delivery was excellent too
November 21, 2025
Reply from Bensons For Beds - New Malden
We appreciate you taking the time to share your positive experience. We're happy to hear that our team member was helpful and that you are enjoying your new ottoman divan and mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - New Malden
We appreciate you sharing your experience! We are so glad you found our staff friendly and efficient, and that they did a great job.
Syed is a great salesman
Syed was really helpful. He talked to us with respect and understanding rather than being a pushy salesman. He helped us pick the right product and processed the order to our satisfaction.
December 1, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We appreciate you sharing your experience! We're happy to hear that our team member was helpful, respectful, and understanding, and that you were satisfied with your order.
It was all just so uncomplicated.
It was all just so uncomplicated.
November 24, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We appreciate your feedback and are glad you found the experience uncomplicated. Thank you for sharing.
Anthea @ Customer Care
I knew what I wanted
I knew what I wanted , rang store and ordered and paid . Delivery scheduled and now awaited
All done in 10 mins
November 16, 2025
Reply from Bensons For Beds - New Malden
Thank you for sharing! We’re so pleased to hear your order was quick and easy! We hope you enjoy your delivery when it arrives. 💜 Thank you for your positive review – Lauryn at Customer Care.
Great service and stock and prices fair
November 13, 2025
Reply from Bensons For Beds - New Malden
We’re delighted you found our service, stock, and prices just right! It’s always our goal to offer great value and a smooth experience for every customer.
Thank you for your positive review – Lauryn at Customer Care 💜
Good range and good staff
Good range of beds available to view/use, and the staff were all very helpful and friendly.
November 8, 2025
Reply from Bensons For Beds - New Malden
We’re delighted to hear you enjoyed the wide range of beds and found our staff helpful and friendly! Creating a welcoming and informative experience is what we strive for every day.
Thank you for an amazing review Alison – Lauryn at Customer Care 💜
Disgusting experience with delivery…
Disgusting experience with delivery from this Benson For Beds.
Driver Dean came in and found every reason why our bed could not get to a loft room. They were not there 10mins. If they still get paid despite no effort it’s disgusting. They even had the cheek to say they could leave it in my hallway for me to try. What do they get paid to do! Had to cancel order without a full refund, so we were penalised for their incompetence. Would never use again
September 18, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We're sorry to hear about the trouble with your delivery and the issues encountered. We acknowledge your frustration regarding the delivery team's assessment and the cancellation process. We'll review this internally. Thanks for your feedback,
Megan at Customer Care
Very helpful staff and knowledgeable
Very helpful staff and knowledgeable , made our choice very easy.
November 2, 2025
Reply from Bensons For Beds - New Malden
We appreciate your feedback! We're so glad that our knowledgeable staff made your choice easy and provided helpful assistance.
Your feedback means a lot to us — thank you for choosing us!
Megan
Customer Care Team
Helpful and friendly staff.
Very helpful and friendly staff. Great communication via email with confirmation of our purchase and delivery details.
October 27, 2025
Reply from Bensons For Beds - New Malden
We appreciate you taking the time to share your positive experience with our staff and communication; we're so glad they were helpful!
Your satisfaction means the world to us,
Megan at Customer Care
I wanted to pay cash the shop new…
I wanted to pay cash the shop new Malden wouldn’t take my cash the alternative was to drive to the Sutton branch from new Malden! I had to pay card then go to the post office to pay my cash …. If the internet had told me I may have chosen a different store to visit!
October 21, 2025
Reply from Bensons For Beds - New Malden
Thank you for taking the time to share your experience.
We’re sorry to hear that the payment options caused inconvenience. Please be assured that we’ll be reviewing this internally to help improve our services moving forward. - Lauryn at Customer Care
Reply from Bensons For Beds - New Malden
We appreciate you sharing this with us Susan! We are so glad that our staff was informative, friendly, and helpful during your visit with us.
Looking forward to seeing you again,
Megan at Customer Care
Super helpful staff
Super helpful staff, encourage you to test the mattresses and give you their honest opinion.
October 14, 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that our team member was super helpful. We appreciate your positive feedback and your time. Thank you for your positive review! – Lauryn at Customer Care 💜
Amazing service
It was very great experience , 5 stars service in New Malden branch , you will find the difference , thank you
October 1, 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that you had a great experience at our New Malden branch! We appreciate you recognizing our team's dedication to providing top-notch service. Thank you, Megan at Customer Care
Awful as soon as we walked in the lady…
Awful as soon as we walked in the lady rolled her eyes at us. When asked to assist us she gave us a dirty look and didn’t really want to talk or help in anyway she had such a bad attitude! So Bensons for beds you have missed out on a sale of 2 mattresses. Because your staff ah awful no customer service what so ever!! Never going back!
October 1, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for taking the time to share your experience with us. We’re really sorry to hear about the service you received during your visit — this isn’t the standard we aim to provide.
While we’re unable to change what happened, please be assured that your feedback is being taken seriously and will be shared with the relevant teams internally. Experiences like yours help us identify where we need to improve, and we truly appreciate you bringing it to our attention.
We understand your frustration and regret that this experience has led you to feel this way about shopping with us. We hope that in the future, you may reconsider us for your bed room needs.
Take care,
Megan at Customer Care
Great service both in shop when buying… mattress
Great service both in shop when buying mattress , staff helpful and polite . Talked us through various types and quality . Pricing very good .
Delivery date given and adhered too with notified with exact times .delivery men also very helpful , polite , professional
August 25, 2025
Reply from Bensons For Beds - New Malden
We appreciate you sharing your positive experience with us! We're happy to hear that our staff was helpful and polite while assisting you in selecting a mattress. We're also glad the delivery was punctual and professional.
Best Wishes,
Megan at Customer Care
Great Ottoman beds
Over time I have bought 3 ottoman beds from Bensons. I am very pleased with them. I particularly like the quality of the opening mechanism.
The latest (3rd) bed was delivered and assembled on Friday by Alan and George who were great. Efficient and careful.
September 5, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for sharing your continued experience with us! We're so glad to hear you're pleased with the quality of our ottoman beds, especially the opening mechanism. We appreciate your kind words,
Megan at Customer Care
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