From the time of looking at a huge selection of beds and deciding which was best for me ordering and having it delivered when they said it would be, could not of gone any better.Give them a go you wo... See more
Company replied
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
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See what reviewers are saying
So far I simply cannot fault Bensons For Beds. I visited the New Malden Branch and was greeted by Monika who was knowledgeable, courteous and above all friendly. Nothing was to much trouble for her. A... See more
Company replied
Great service from Adnan in Bensons for Beds, New Malden. Staff were knowledgeable and professional, and there is a good selection of stock in store. We were able to try various mattresses until we fo... See more
Company replied
I had an amazing experience in New Malden Store this week. This happened only because of a highly professional consultant Monika. Monika gave me all support I needed and helped me to choose a bed and... See more
Company replied
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
112 reviews
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Great service from the sales attendant
Great service from the sales attendant. Good variety of bed choices and price options too
May 4, 2025
Reply from Bensons For Beds - New Malden
Thrilled to hear you had a great experience with our sales expert and found a perfect bed at a reasonable price! We strive to provide top-notch service and quality options for our customers. Thank you for choosing us!
Sleep well,
Team Bensons💜
Went in looking for a mattress
Went in looking for a mattress, ended up with a mattress, duvet and pillow for a super price. Thanks to the very helpful, friendly and knowledgeable Nabil, who talked me through many products. Very pleased with my purchases. Looking forward to my delivery and hopefully a new and improved sleeping experience.
April 30, 2025
Reply from Bensons For Beds - New Malden
Thank you for choosing us for your bedding needs! We are thrilled to hear that you had a great experience with our team, especially Nabil. We hope our products bring you a comfortable and peaceful sleep. Thank you for your review and we look forward to serving you again in the future!
Sleep well,
Team Bensons💜
Reply from Bensons For Beds - New Malden
Thank you for the positive feedback! We're thrilled to hear you had a great experience with Monika's professional and quick service. We hope to see you again soon! 😊
Sleep well,
Team Bensons💜
Excellent sales experience
I was helped by Addy in New the New Malden branch. He was very professional, personable and knowledgeable and I didn’t feel rushed. I was considering buying another mattress and he recommended before I did I tried several others and he explained the pros and cons of each of them. This helped me choose the one I purchased which I hope will live up to the quality promised. He explained the 40 night guarantee in the event it isn’t right for me I can exchange for a different mattress.
April 22, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for your kind words. We're glad you had a great experience at our New Malden branch with Addy. We hope you enjoy your new purchase and take advantage of our 40 night guarantee if needed. Sleep well, Team Bensons💜
Reply from Bensons For Beds - New Malden
Thank you for your kind words and positive feedback! We strive to provide a seamless ordering and delivery experience for all our customers. We appreciate your support! Sleep well, Team Bensons💜
5 star service from Monika and Nabil
Monika and Nabil were so helpful and knowledgable. They both helped us choose our dream bed for our new home. Thank you both. One disadvantage, this store doesn't accept cash....
April 20, 2025
Reply from Bensons For Beds - New Malden
Thank you for choosing our store for your new bed! We're thrilled that Monika and Nabil were able to provide such great assistance. We apologise for the inconvenience regarding our payment policy, but we hope you love your dream bed! Sleep well, Team Bensons💜
This is the second time l've been to…
This is the second time l've been to Bensons for bed branch in New Malden. I have been served by the same lady, I believe she is the manager. She has immense customer service skills. Very Friendly, helpful and polite.
April 15, 2025
Reply from Bensons For Beds - New Malden
"Thank you for your continuous support and kind words! We are privileged to have such a great manager who goes above and beyond for our customers. We can't wait to see you at Bensons for bed again!"
So very happy with the products and…
So very happy with the products and services. Will absolutely recommend this company to others and definitely will buy again.
April 10, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for your kind words! We're thrilled to hear you've had a positive experience with our products and services. We look forward to serving you again and appreciate any recommendations to others. #satisfiedcustomer #thankyou
BENSONS FOR BEDS
BENSONS FOR BEDS - communication is shocking no one talks to each other or communicates via the Internet. I was told by customers services to go to my local store which now isn't local due to my local branch closing down. I drove an hr away for the manager to say he couldn't do anything on the system as it was locked by head office as i needed a replacement bed base due to this breaking now for the 2nd time. This had been going on since January and we are now in April. The branch couldn't get hold of head office at the time of me being in store so he said he would keep trying. Eventually head office released something on the system for them to go ahead and change the bed base and booking a delivery date. 2 days before delivery I was then called by someone else from the store to say it wasn't being delivered then as the manager of the store did not sort out payment as it was a straight swap so again I then had to wait another 3 weeks for the delivery
January 15, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We apologise for the inconvenience you have experienced. Our team is working diligently to improve communication across all channels to better assist our customers. We appreciate your patience and understanding.
There are a wide variety of beds and…
There are a wide variety of beds and mattresses, which you can try on. The staff Linda was very kind and patient in placing the order. We purchased 2 ottoman bed frames and two mattresses from here.
April 4, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our team member Linda and that you found the perfect beds and mattresses at our store. We appreciate your business and hope you enjoy your new ottoman bed frames and mattresses.
Very nice service
Very nice service, in my language. It's good that the store employs people who speak several languages. Mrs. Monika was fantastic, she explained everything, advised. I am satisfied.
April 1, 2025
Reply from Bensons For Beds - New Malden
We appreciate your kind words! We're happy to hear that you received such great service in your language. It's wonderful that our team member was so helpful and informative. We value your satisfaction. Take care, Megan at Customer Care
Highly recommended
Our assistant couldnt do enough to advise me. I felt no pressure. She was knowledgeable as to suitability for my needs.
March 28, 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that our assistant was so helpful and knowledgeable! It's great to know you felt comfortable and well-advised during your visit. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - New Malden
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Good purchase for experience
March 18, 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that you had a good experience with your purchase. Thank you for your positive feedback, Megan at Customer Care
Amazing experience in New Malden store
I had an amazing experience in New Malden Store this week. This happened only because of a highly professional consultant Monika. Monika gave me all support I needed and helped me to choose a bed and a mattress quick and easy ! She knows all range of stuff the store is offering, she is also incredible welcoming and a polite person. Bensons for beds is lucky to have such an employee because Monika makes customers willing to come back for a new purchase again. Thank you Monika !
March 12, 2025
Unprompted review
Reply from Bensons For Beds - New Malden
We're happy to hear that you had such a positive experience in our New Malden store. We appreciate your kind words about the consultant and are glad they were able to provide you with the support you needed. Thank you for your feedback, Megan at Customer Care
Good overall experience
We knew roughly what we wanted but the product was no longer available, the assistant showed us the equivalents/alternatives and patiently waited till we had made up our minds then was very helpful regarding the other options available
March 4, 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that our assistant was patient and helpful in guiding you through the alternatives. We appreciate your positive feedback on the service provided and the options available. Take care, Megan at Customer Care
Excellent staff and service
The sales people in your New Malden store are extremely knowledgeable and helpful. I'm in a wheelchair and have a Support Worker (who the bed is for) and I loved the way both sales people looked me in the eye (VERY important to me)
March 6, 2025
Reply from Bensons For Beds - New Malden
We appreciate you sharing your experience! It's great to know the sales team in New Malden were so helpful and knowledgeable. We're happy they made you feel respected and valued. We appreciate you choosing us, Megan at Customer Care
Great and friendly service
February 10, 2025
Reply from Bensons For Beds - New Malden
We appreciate you taking the time to share your kind words with us! We are so glad you enjoyed our friendly service, Megan at Customer Care
Very helpful Lady in the Shop- Who went…
Very helpful Lady in the Shop- Who went the extra mile on measurements... Eastern European. Many thanks to her.
January 16, 2025
Reply from Bensons For Beds - New Malden
We're happy to hear that a staff member was so helpful and went above and beyond with the measurements. We appreciate you taking the time to share your positive experience, Megan at Customer Care
Perfect service
Completely no hassle.
We were asked if we needed help we said no thanks and were then left to browse.
When we did want help it was forth coming immediately.
Very helpful and knowledgeable assistant.
February 3, 2025
Reply from Bensons For Beds - New Malden
We're glad you enjoyed your experience with us! It's great to hear that we were helpful and knowledgeable when you needed assistance while still providing you with space to browse. Thank you for your feedback, Megan at Customer Care
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