From the time of looking at a huge selection of beds and deciding which was best for me ordering and having it delivered when they said it would be, could not of gone any better.Give them a go you wo... See more
Company replied
Location
Switch locationUnit 2 And 3, Burlington Road, KT3 4LU New Malden, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So far I simply cannot fault Bensons For Beds. I visited the New Malden Branch and was greeted by Monika who was knowledgeable, courteous and above all friendly. Nothing was to much trouble for her. A... See more
Company replied
Great service from Adnan in Bensons for Beds, New Malden. Staff were knowledgeable and professional, and there is a good selection of stock in store. We were able to try various mattresses until we fo... See more
Company replied
I had an amazing experience in New Malden Store this week. This happened only because of a highly professional consultant Monika. Monika gave me all support I needed and helped me to choose a bed and... See more
Company replied
Company details
About Bensons For Beds - New Malden
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 And 3, Burlington Road, KT3 4LU, New Malden, London, United Kingdom
4.6
Excellent
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous customer service
Fabulous customer service, didn't try to sell something we didn't need, very knowledgeable and helpful
April 26, 2026
Reply from Bensons For Beds - New Malden
Thank you! 😊 We’re so glad you enjoyed fabulous, no‑pressure service with knowledgeable help—exactly how it should be. Enjoy your purchase! 🛏️✨
Good service from start to finish
Good service from start to finish. Friendly helpful
Salesman bed arrived on time. Good communication throughout and efficient delivery men.
April 23, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you! Great service, clear communication, and on‑time delivery is exactly what we aim for 😊
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Great experience
Easy purchase experience in store. Excellent delivery and build service. Couldn't have been improved
April 24, 2026
Reply from Bensons For Beds - New Malden
Thank you for the fantastic feedback! We’re thrilled to hear everything—from purchase to delivery and build—was spot on.
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist🌟
Mattress purchase
From entering the store to the mattress being delivered the service was excellent. Lots of updates 're when mattress would be ready for delivery to the professional delivery guys. Salesman Mr Malik was so professional and helpful. Many thanks.
March 27, 2026
Reply from Bensons For Beds - New Malden
Thank you for such wonderful feedback! We’re delighted the service was excellent from store visit through to delivery, and we’ll be sure to pass your kind words on to Mr Malik and the delivery team 😊
We truly appreciate your feedback,
Megan | Customer Care Specialist
Reply from Bensons For Beds - New Malden
Thank you for the lovely feedback! 😊 We’re so glad you found the staff very helpful — that’s always our goal!
Looking forward to seeing you again,
Megan | Customer Care Specialist🌟
Pleasant knowledgeable staff.
Staff were pleasant and didn’t hover which I liked. Had plenty of time to look and try out the beds. There was plenty of choice in the price bracket I wanted. When I was ready to purchase staff member was knowledgeable about the product.
April 9, 2026
Reply from Bensons For Beds - New Malden
Thank you for your lovely feedback! We’re glad you felt comfortable browsing at your own pace and that our team was there when you needed expert advice.
Until next time, take care,
Megan | Customer Care Specialist
Great value and service
We waited and compared products. But the range and great deals could not be beaten anywhere else.
April 9, 2026
Reply from Bensons For Beds - New Malden
We're happy to hear that you found great value and a wide selection with us after comparing products. Thank you for your positive feedback!
Team Bensons
Very professional helped us choose the…
Very professional helped us choose the bed we were looking for
April 3, 2026
Reply from Bensons For Beds - New Malden
We appreciate your feedback! We're so glad we could help you find the perfect bed with our professional service.
When you get it wrong the first time
I bought 2 mattresses and picked 1 incorrectly. I had to switch my choice and am so happy for all the assistance and understanding. The new mattress is amazing. I absolutely love it. Can't wait to go to bed and float away!
All the staff from showroom to delivery and service representatives were exceptional. Thank you so much!
April 2, 2026
Reply from Bensons For Beds - New Malden
We're happy to hear that you love your new mattress! It's great that we could assist with the exchange and provide exceptional service from start to finish. Thank you for sharing your experience!
It was a wonderful experience
It was a wonderful experience. I purchased a bed mattress, and it was exactly as I hoped—comfortable, high quality, and perfectly made. I’m very satisfied with my purchase.
March 14, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
We're delighted you had a wonderful experience and are satisfied with your comfortable, high-quality mattress. Thank you for sharing your positive feedback!
On time
On time, friendly, efficient, called ahead and cleaned up afterwards. Perfect service
March 30, 2026
Reply from Bensons For Beds - New Malden
Thank you! 😊 We’re delighted to hear everything was on time, friendly, and efficient—and that calling ahead and cleaning up made a difference. Perfect service is exactly what we aim for,
Megan | Customer Care Specialist💜
New bed… easy!
Expert help in store, great communication throughout and bed delivered up two flights of stairs and put together perfectly!
March 3, 2026
Reply from Bensons For Beds - New Malden
Thank you for the brilliant feedback Alicia! 😊 We’re so pleased you received expert help in store, clear updates throughout, and a perfectly assembled bed — even up those stairs! Enjoy your new bed and sleep well,
Megan | Customer Care Specialist ✨
Great experience again from Benson for…
Great experience again from Benson for beds good knowledge from the staff catered for all my needs and made it quick and simple to choose the right product and a quick and courteous delivery team. Thank you
March 24, 2026
Unprompted review
Reply from Bensons For Beds - New Malden
Thank you! Wonderful to hear you had another great experience with us. So glad the team’s knowledge helped you find the right product quickly and that delivery was courteous and smooth. Really appreciate your feedback,
Megan at Customer Care💜
Great experience every time
Very friendly staff, plenty of communication throughout the process and a very easy delivery experience. The mattress is the perfect match for my sleep needs and came with very clear care instructions. This was not my first purchase with Bensons for Beds and I have an equally positive experience each time. Highly recommend this company!
March 19, 2026
Reply from Bensons For Beds - New Malden
Thank you so much for your wonderful review Miss Abrahams! We’re delighted to hear our team were friendly and supportive throughout the whole process, and that communication was clear from start to finish. It’s great to know your delivery was easy and that your new mattress is the perfect match for your sleep needs—with clear care instructions to help you get the most from it. We’re truly honoured that you’ve had consistently positive experiences with us. Thank you for your continued trust and for the high recommendation,
Megan at Customer Care! 😊🛏️✨
Reply from Bensons For Beds - New Malden
Colin ,
We appreciate you sharing your experience with us, and we are so happy to hear you received helpful customer service.
Team Bensons
I recently moved in to a new flat and…
I recently moved in to a new flat and decided I’d go to Bensons for my bed. The manager at the New Malden store helped me that Sunday and took care of things right down to my delivery by 2 very efficient and fast individuals who’d set everything up. I’m now sleeping like a baby at night, very happy with my purchase and I can definitely recommend Bensons for Beds very highly. I know it’s not cheap but the quality and design is there and that’s the most important thing to consider. After all, a comfortable bed is an important part of your home and your home is your castle
February 8, 2026
Reply from Bensons For Beds - New Malden
Mr Dicker,
We're delighted to hear that you're sleeping soundly in your new flat! It's great to know the team provided such efficient service, and that you're happy with the quality and design of your bed. Thank you for recommending us.
Team Bensons
Excellent professional service and…
Excellent professional service and delivery
Highly recommend
February 27, 2026
Reply from Bensons For Beds - New Malden
Thanks so much for giving us 5 stars Robyn! Wonderful to hear both the service and delivery were first‑class. Highly appreciate your recommendation,
Megan at Customer Care⭐
Excellent selection with varied…
Excellent selection with varied prices.Salesperson was most helpful and knowledgeable
February 22, 2026
Reply from Bensons For Beds - New Malden
We appreciate you sharing your feedback! We're so happy to hear that you found an excellent selection and a helpful, knowledgeable salesperson.
We hope to welcome you back soon!
Megan at Customer Care
Very supportive delivery crew.
February 21, 2026
Reply from Bensons For Beds - New Malden
We're so happy to hear that our delivery crew was supportive! Thank you for sharing your positive experience with us.
Stewart - Team Bensons
The service at Benson for beds has been…
The service at Benson for beds has been great. The staff are very knowledgeable about mattresses and we ended up getting the right one. The mattress arrived perfectly and on time and we appreciated the reminders coming up to delivery day. Overall a great service.
February 21, 2026
Reply from Bensons For Beds - New Malden
We're happy to hear that you received great service and found our staff knowledgeable. It's wonderful you got the right mattress, and that it arrived perfectly and on time. Thank you for your positive feedback!
Stewart - Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.