Really great experience. Went in to buy a new mattress and felt absolutely no pressure whatsoever. Staff were all really friendly and knowledgeable, offering advice without seeming like they were pest... See more
Location
Switch locationUnit H Silverlink Retail Park, Coast Road, NE28 9ND Wallsend, Tyne And Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No problem getting help and guidance with our purchase. Sales assistant was knowledgeable, patient and friendly. All products were carefully explained so we knew exactly what we were purchasing. Sal... See more
An informative friendly staff member was able to help us with a mattress purchase.She booked us a convenient delivery day recycling our old one at the same time. -A smooth Saturday morning shopp... See more
I am repeat customer due to there own brand mattress only lasting 1 year. But I returned to them as customer service is excellent. Loads of choice of big brand suppliers. Walked away happy having orde... See more
Company replied
Company details
About Bensons For Beds - North Shields306
Written by the company
Contact info
Unit H Silverlink Retail Park, Coast Road, NE28 9ND, Wallsend, Tyne And Wear, United Kingdom
- 1912953635
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Your sales man was patient and explained everything to me,very good service and quality products
We chose the mattress and delivery and removal of the old one was quick and easy
We got what we needed
Excellent service assistant was very…
Excellent service assistant was very nice and helpful sorted me properly with no problems
I felt at ease in the shop with no…
I felt at ease in the shop with no pressure to buy, the two salesmen were very good with advice and guidance and we were allowed to look at all the beds on view at our leisure
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff helped us pick a firmness and then recommended the best mattress for us
Good selection of mattresses
There was no pressure at all to buy …
There was no pressure at all to buy anything. We were left at our leisure to have a good look around. We bought a bed and mattress and there was again no pressure to buy any extras. Paying was simple and everything was explained like delivery times and dates etc. A pleasant experience.
Bensons Silverlink
An informative friendly staff member was able to help us with a mattress purchase.She
booked us a convenient delivery day recycling our old one at the same time.
-A smooth Saturday morning shopping experience and two happy customers.
Big thank you to Bev.
Customer service excellent
Really great experience
Really great experience. Went in to buy a new mattress and felt absolutely no pressure whatsoever. Staff were all really friendly and knowledgeable, offering advice without seeming like they were pestering or hanging around. Loads of mattress options to choose from and try out, more so than a few other stores we'd visited beforehand and really decent prices for high quality comfortable mattresses. Ordering was quick and easy in store.
Good Experience
The staff were knowledgeable and polite. They listened to your requirements showed a number of suitable beds and mattresses then gave you time to decide on the choice. The store offered a good range of products.
Great shop lots of choice
store was easy to walk around, clean and great choice of beds.
staff were friendly
Shaun was a great help in us finding the right bed.
Highly recommend asking for Shaun!
Many Thanks
Very straight forward purchase and the…
Very straight forward purchase and the staff were helpful
Excellent Service
Great staff who helped me with the purchase of the Mattress. Helped with talking about difference in qualities and What I needed exactly.
Also went a step further and helped me set up Klarna to help with payments.
Excellent Service.
Great service
Really helpful and could answer all the questions I threw at them. I have bought a beautiful sofa bed cause of their suggestions
Great customer service experience
Great customer service experience
New mattress arrived and was faulty
No hesitation at all, replacement ordered and new delivery date notified by both text & email. Replacement arrived and the delivery guys made sure it was 100% so big thanks to Andy & Jordan, who were a credit to the company and made sure we were happy before they left
Really helpful
Really helpful. When buying the item.
Wasn't happy about a 4 week wait.
Really nice staff and nice shop would recommend it, but if they need something delivered with a couple of weeks might try somewhere else
Great to deal with very professional
good experience The member of staff we dealt with was…
The member of staff we dealt with was very helpful and courteous.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







