Our experience with Bensons for bed was good service we received in shop and the delivery drivers charles and chichi Thanks again
Company replied
Location
Switch locationUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
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See what reviewers are saying
The delivery drivers were on time and called prior to delivery. They were very careful with the delivery around my house and were very polite.
Company replied
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... See more
Company replied
Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout. Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less whic... See more
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Company details
About Bensons For Beds - Northampton725
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, United Kingdom
- 1604752432
4.8
Excellent
258 reviews
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Reply from Bensons For Beds - Northampton725
We appreciate your kind words.
Team Bensons - Jess
Excellent service from start to finish
Excellent service from start to finish. Could not fault the salesman or delivery people 10/10
May 17, 2026
Reply from Bensons For Beds - Northampton725
We're so glad you received excellent service from start to finish! Thank you for the 10/10 feedback.
Team Bensons - Jess
From start to finish clear precise…
From start to finish clear precise instructions from buying the bed, mattress to notifying of delivery and making up the bed and taking away the old one.
May 17, 2026
Reply from Bensons For Beds - Northampton725
We're so pleased to hear that your entire experience, from purchase to delivery and setup, was clear and precise. Thank you for your wonderful feedback!
Team Bensons
Purchase of Two Beds
Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my many questions with much detail and a clear answer. I would certainly recommend Benson for Beds and Simon to friends and family.
May 2, 2026
Reply from Bensons For Beds - Northampton725
We're happy to hear that your experience buying two beds was smooth and effortless. It's great to know that our team member's knowledge and patience were helpful. Thank you for recommending us to friends and family!
Team Bensons
Reply from Bensons For Beds - Northampton725
We are so happy to hear about your positive experience with your second purchase for your daughter! Thanks for your feedback.
Team Bensons
Reply from Bensons For Beds - Northampton725
We're so glad that the advice provided was good and honest. We appreciate you taking the time to share your positive experience!
Team Bensons
Reply from Bensons For Beds - Northampton725
Thanks for your feedback—we’re so pleased everything went smoothly,
Megan | Customer Care Specialist✨
What we wanted and within budget.
When we visited the store, we said what our budget was, we were shown only what was within our budget, those over our budget were mentioned but we didn't feel pressure to go over. We were also given time to try and discuss the pros and cons of each product.
March 30, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
Thank you for your lovely feedback! We’re really pleased you felt comfortable sharing your budget, had the freedom to explore options, and were given time to properly weigh up what worked best for you — that’s exactly how it should be.
Thank you for your positive review - Lauryn at Customer Care 💜
Reply from Bensons For Beds - Northampton725
That’s great to hear — we’re so pleased your order and delivery were spot on!
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan | Customer Care Specialist!💜
Simon was very informative
Simon was very informative, he wasn't too pushy and guided us through the choices available.
We left feeling pleased with our purchase.
April 6, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your feedback! 😊 We’re really pleased to hear Simon was informative, guided you through the options without any pressure, and helped you leave feeling happy with your purchase. We’ll be sure to pass this on to him!
Thank you for choosing us,
Megan | Customer Care Specialist💜
Reply from Bensons For Beds - Northampton725
Thank you! 😊 We’re really pleased to hear you’re happy with the bed quality and found the staff very good. Your feedback is much appreciated,
Megan | Customer Care Specialist💜
Paul was a very polite well informed no…
Paul was a very polite well informed no pressure sales person
Would recommend again 👍😊
March 26, 2026
Reply from Bensons For Beds - Northampton725
Thanks so much! Paul will be over the moon to hear this — polite, knowledgeable, and zero pressure is exactly what we aim for. Appreciate the recommendation,
Megan | Customer Care Specialist
John at Benson for beds in northampton…
John at Benson for beds in northampton is absolutely spot on.
He's a credit to the business goes above and beyond to help in every way.
March 19, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
Thank you for leaving this amazing review for us! John will be thrilled to hear this — he really is a credit to the Northampton team. We’re so glad he could go above and beyond to help you in every way!
Sleep well,
Megan at Customer Care💜
warranty for exchange worked well
warranty for exchange worked well. all staff very helpful and delivery and replacement went smoothly thank you,
March 17, 2026
Reply from Bensons For Beds - Northampton725
Thanks for the lovely review Vicky! So glad the exchange process was smooth and that everyone—from the team to the delivery crew—made it easy. Enjoy your new mattress,
Megan at Customer Care🌟
From first stepping into the store and…
From first stepping into the store and been greeted by knowledgeable assistants who took there time to help me getting the right bed, right through the process with delivery updates and friendly delivery drivers who were courteous and quick and took all the wrapping away I couldn’t fault anything in the service from end to end. Thank you.
March 22, 2026
Reply from Bensons For Beds - Northampton725
Thank you so much for sharing your experience! 😊
From the moment you stepped into the store, it’s wonderful to hear that the knowledgeable assistants took their time to help you find the right bed. That kind of patient, attentive support is exactly what we aim for.
You couldn’t fault a thing — and that means the world to us.
Thank you for choosing us and for your lovely feedback,
Megan at Customer Care! 🛏️✨
This bed was ordered for my daughter
This bed was ordered for my daughter. I believe everything was okay, as I haven’t heard any different lol
February 28, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your feedback! We’re glad to hear everything seems to have gone smoothly with your daughter’s order — no news is usually good news! 😊 If you or your daughter need anything at all, we’re always here to help,
Megan at Customer Care
Mattress Purchase
I recently purchased a mattress and I’m really pleased with both the product and the service. The ordering process was straightforward, the delivery arrived exactly on time, and everything went smoothly from start to finish. The mattress itself is very comfortable and exactly what I was hoping for. Overall, I’m very happy with my purchase and would definitely recommend this company based on my experience.
February 26, 2026
Reply from Bensons For Beds - Northampton725
Clive H,
We're happy to hear that you're pleased with your recent mattress purchase and the service you received. It's great to know that the ordering process was straightforward, the delivery was on time, and the mattress is comfortable. We appreciate your recommendation!
Team Bensons
The salesman was most helpful and the…
The salesman was most helpful and the delivery men were punctual and kept me informed on the precise delivery time.
February 26, 2026
Reply from Bensons For Beds - Northampton725
Mr Owen Siddons,
We're delighted to hear that our colleague was most helpful and that the delivery team were punctual and kept you informed. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Northampton725
Thank you for your lovely feedback — we’re really glad to hear you found everything very nice and wonderful!
Until next time, take care,
Megan at Customer Care!
Paul was lovely
Paul was lovely, very knowledgeable and not pushy. Gave us alot of relevant information so we could make the best choice for us.
The business was clean and set out well
February 23, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your lovely feedback Mrs Scott! We’re so glad to hear Paul looked after you so well — knowledgeable, helpful, and never pushy is exactly what we aim for. It’s great to know you found the store clean and well laid out too. We really appreciate your kind words,
Megan at Customer Care😊
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