The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... See more
Location
Switch locationUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
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We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... See more
Company replied
On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable. I had known what mattress I wanted but was unsure of base.
Company replied
Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout. Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less whic... See more
Company replied
Company details
About Bensons For Beds - Northampton725
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, United Kingdom
- 1604752432
4.8
Excellent
267 reviews
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Reply from Bensons For Beds - Northampton725
Thank you! 😊 We’re really pleased to hear you’re happy with the bed quality and found the staff very good. Your feedback is much appreciated,
Megan | Customer Care Specialist💜
Paul was a very polite well informed no…
Paul was a very polite well informed no pressure sales person
Would recommend again 👍😊
March 26, 2026
Reply from Bensons For Beds - Northampton725
Thanks so much! Paul will be over the moon to hear this — polite, knowledgeable, and zero pressure is exactly what we aim for. Appreciate the recommendation,
Megan | Customer Care Specialist
John at Benson for beds in northampton…
John at Benson for beds in northampton is absolutely spot on.
He's a credit to the business goes above and beyond to help in every way.
March 19, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
Thank you for leaving this amazing review for us! John will be thrilled to hear this — he really is a credit to the Northampton team. We’re so glad he could go above and beyond to help you in every way!
Sleep well,
Megan at Customer Care💜
warranty for exchange worked well
warranty for exchange worked well. all staff very helpful and delivery and replacement went smoothly thank you,
March 17, 2026
Reply from Bensons For Beds - Northampton725
Thanks for the lovely review Vicky! So glad the exchange process was smooth and that everyone—from the team to the delivery crew—made it easy. Enjoy your new mattress,
Megan at Customer Care🌟
From first stepping into the store and…
From first stepping into the store and been greeted by knowledgeable assistants who took there time to help me getting the right bed, right through the process with delivery updates and friendly delivery drivers who were courteous and quick and took all the wrapping away I couldn’t fault anything in the service from end to end. Thank you.
March 22, 2026
Reply from Bensons For Beds - Northampton725
Thank you so much for sharing your experience! 😊
From the moment you stepped into the store, it’s wonderful to hear that the knowledgeable assistants took their time to help you find the right bed. That kind of patient, attentive support is exactly what we aim for.
You couldn’t fault a thing — and that means the world to us.
Thank you for choosing us and for your lovely feedback,
Megan at Customer Care! 🛏️✨
This bed was ordered for my daughter
This bed was ordered for my daughter. I believe everything was okay, as I haven’t heard any different lol
February 28, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your feedback! We’re glad to hear everything seems to have gone smoothly with your daughter’s order — no news is usually good news! 😊 If you or your daughter need anything at all, we’re always here to help,
Megan at Customer Care
Mattress Purchase
I recently purchased a mattress and I’m really pleased with both the product and the service. The ordering process was straightforward, the delivery arrived exactly on time, and everything went smoothly from start to finish. The mattress itself is very comfortable and exactly what I was hoping for. Overall, I’m very happy with my purchase and would definitely recommend this company based on my experience.
February 26, 2026
Reply from Bensons For Beds - Northampton725
Clive H,
We're happy to hear that you're pleased with your recent mattress purchase and the service you received. It's great to know that the ordering process was straightforward, the delivery was on time, and the mattress is comfortable. We appreciate your recommendation!
Team Bensons
The salesman was most helpful and the…
The salesman was most helpful and the delivery men were punctual and kept me informed on the precise delivery time.
February 26, 2026
Reply from Bensons For Beds - Northampton725
Mr Owen Siddons,
We're delighted to hear that our colleague was most helpful and that the delivery team were punctual and kept you informed. Thank you for your positive feedback!
Team Bensons
Reply from Bensons For Beds - Northampton725
Thank you for your lovely feedback — we’re really glad to hear you found everything very nice and wonderful!
Until next time, take care,
Megan at Customer Care!
Paul was lovely
Paul was lovely, very knowledgeable and not pushy. Gave us alot of relevant information so we could make the best choice for us.
The business was clean and set out well
February 23, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your lovely feedback Mrs Scott! We’re so glad to hear Paul looked after you so well — knowledgeable, helpful, and never pushy is exactly what we aim for. It’s great to know you found the store clean and well laid out too. We really appreciate your kind words,
Megan at Customer Care😊
Very good service and communication…
Very good service and communication from the shop to the delivery.
Would definitely recommend to friends and family.
February 19, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
We appreciate your positive feedback and are so happy to hear about the great service and communication you experienced from the shop to delivery. Thank you for recommending us!
Stewart - Team Bensons
Top Class0
Feed back .
Order Number: A7255150.
Have to let you know.
The delivery was conducted absolutely perfectly, the two men were polite, courteous and efficient, perfect gentlemen.
If only all deliveries were like this, it would be wonderful.
Please let them know they were appreciated.
BoB & Diane Wartman.
February 19, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
We appreciate you taking the time to share your delivery experience with us. We're happy to hear that the team was polite, courteous, and efficient. We will certainly pass along your appreciation to them. Thanks again!
Stewart - Team Bensons
Amazing experience and friendly/helpful members
I would absolutely recommend Bensons for beds, it was an amazing experience, I was informed about some many useful tips and information. Prices and offers are great.
February 15, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had an amazing experience and found our prices and offers great. It's wonderful you found the tips and information useful. Thank you!
Reply from Bensons For Beds - Northampton725
We love to hear it — excellent service is what we’re all about! Thank you for your positive review – Lauryn at Customer Care 💜
I have already filled in a survey
February 12, 2026
Reply from Bensons For Beds - Northampton725
We appreciate you taking the time to complete our survey! Your feedback is valuable to us.
Stewart - Bensons Team
The service we got from Bensons for…was fantastic
The service we got from Bensons for beds started as soon as we walked in the show room door, the sales man was so helpful, nothing was too much trouble. Our delivery was prompt, the mattress was taken up stairs for us, lots of information about the delivery, with a two hour slot and a phone call to give us a better idea of time. Our mattress is super comfortable. I would definitely recommend them
February 11, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that our sales team was helpful and accommodating from the moment you entered our showroom. It's great to know our delivery service was prompt and informative and that you find your mattress super comfortable. Thank you for recommending us!
Stewart - Bensons Team
Incredible all round
Delivery team brought bed upstairs and were very friendly. The bed itself is amazing! We bought the Aura TV bed and it has the most amazing cinematic surround sound. Highly recommend.
January 15, 2026
Reply from Bensons For Beds - Northampton725
We're so happy to hear the delivery team was friendly and brought the bed upstairs. It's great to know you find the Aura TV bed amazing and highly recommend the cinematic surround sound!
Stewart - Bensons Team
Great friendly delivery and great…
Great friendly delivery and great product for the money
February 5, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy you received a great, friendly delivery and find our product valuable for the money. We appreciate your positive feedback!
Good service very professional delivery…
Good service very professional delivery men but should have been more careful with their shoes because I had mud all up the stairs
But very good very pleased
Thanks
February 8, 2026
Reply from Bensons For Beds - Northampton725
Thank you for the lovely review Michael! We’re really pleased to hear the service was good and the delivery team were professional. We are really sorry about the muddy footprints on the stairs — we’ll be sure to pass that feedback on so we can do better. Delighted you’re happy overall, and thanks again for your kind words,
Megan at Customer Care
Excellent
Excellent , no pressure , Eric called 1/2 an hour before the delivery , bed was built , old one was taken away , & new bed & new pillows are so comfy ,
Slept like a log…..woke up in the fireplace , lol
Slept like a baby….
cried all night & wanted changing in the morning 😁 xx
couldn’t have asked for a better experience ,
thank you Bensons for Beds
February 8, 2026
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had such a positive experience! It's great to know the delivery and setup went smoothly, and that you are enjoying your new bed and pillows. Thank you for your kind words!
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