The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... See more
Location
Switch locationUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
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We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... See more
Company replied
On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable. I had known what mattress I wanted but was unsure of base.
Company replied
Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout. Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less whic... See more
Company replied
Company details
About Bensons For Beds - Northampton725
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, United Kingdom
- 1604752432
4.8
Excellent
267 reviews
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Reply from Bensons For Beds - Northampton725
We appreciate your positive feedback! We are so happy you enjoyed our excellent service and choices. Thank you for your support.
They have customer care
They have customer care, they great and welcome you and take their time with you until you’re satisfied. They don’t attend to 2 or 3 customers at one go. And you can easily approach them with any questions
January 31, 2026
Reply from Bensons For Beds - Northampton725
We're happy to hear that you were satisfied with our customer care. We appreciate that you found our team welcoming and attentive, and that you could easily ask questions. Thank you for your feedback,
Megan at Customer Care
After changing the bed size(large…
After changing the bed size(large 'admin' fee) delivery took 3 weeks. They sent the wrong headboard. After Emailing them and going back into the shop, they made us feel we were very fortunate they would change it and were also lucky we had a £10 discount on the £40 extra we had to pay for the requested headboard . Then they made us wait another month before receiving it ! Spoke to a nice person on the phone who apologised for the inconvenience. That was the first and only apology we had. Made to feel it was our fault but we did nothing wrong.
January 31, 2026
Reply from Bensons For Beds - Northampton725
We’re really sorry to hear about the issues you experienced with your order Jayne— you should never be made to feel at fault, and we appreciate you sharing what happened. We’ll make sure your feedback is passed on to the relevant teams so we can continue to improve our service.
If there's anything more you need or if we can help further, please feel free to get in touch,
Megan at Customer Care
Great Company
I found this company brilliant from the day I purchased the article to emails etc to the delivery day. I would definitely recommend the company.
January 20, 2026
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had such a brilliant experience with us, from purchase to delivery! We appreciate you recommending our company.
Good service
Good advice and help finding the right bed. Good service and quick delivery. Will recommend.
January 4, 2026
Reply from Bensons For Beds - Northampton725
We're happy to hear that you received good advice and help finding the right bed! We're also glad you experienced good service and quick delivery. Thank you for recommending us!
We came into bensons and John asked if…
We came into bensons and John asked if he could help . We told him our budget and what we wanted. So John showed us what he's got and never tried doing the sales pitch on us. And John just came over when we called him. And sorted out what we needed 10/10 for John.
January 15, 2026
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had such a positive experience! It's great to know that our colleague was helpful and respectful of your needs and budget. Thank you for sharing your feedback with us.
New mattress
From choosing a new mattress to pre delivery process and finally delivery.
Benson are 100% on the ball.
Second time we have used Bensons with several years between purchases the service level is consistent.
January 5, 2026
Unprompted review
Reply from Bensons For Beds - Northampton725
We appreciate your continued trust in us. It's great to hear that our service, from choosing a mattress to delivery, has consistently met your expectations over the years. Thanks for the positive feedback!
Everything went smoothly no issues…
Everything went smoothly no issues delivered on time great service
January 15, 2026
Reply from Bensons For Beds - Northampton725
We appreciate you taking the time to leave us feedback. We are so glad everything went smoothly and that our service was great for you!
Great service from start to delivery
Great service from Paul in the shop who was very helpful and also the Terry & Nigel who delivered the mattress.
So far so good sleeping on the new mattress we hope this will continue.
January 8, 2026
Reply from Bensons For Beds - Northampton725
We’re so glad Paul gave you great in-store service and Terry & Nigel made delivery smooth and friendly! Enjoy your new mattress and many comfy nights ahead 💜 Thank you for your positive review - Lauryn at Customer Care
From store to delivery
From store to delivery, everyone was very helpful, informative, on delivery the driver and assistant were very respectful and polite.
January 11, 2026
Reply from Bensons For Beds - Northampton725
We appreciate your positive feedback! We're happy to hear that everyone was helpful and informative, and that our delivery team was respectful and polite. Thank you for your positive review – Lauryn at Customer Care 💜
Very good service
Sales oerson Simon. Very good service, gave good advice- informative, not pushy. Felt comfortable and able to ask questions. Delivery was available when convenient to me.
January 7, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your feedback Mrs Hartgrove! We’re delighted to hear Simon provided excellent service—informative, helpful, and never pushy. It’s great that you felt comfortable and found a convenient delivery option. We’ll make sure Simon gets your kind words! 😊
Sleep well,
- Megan at Customer Care!
Very knowledgeable salesperson helped…
Very knowledgeable salesperson helped us through the process of choosing the right mattress and told us all the details about delivery etc. without having to ask. Great choice and I have confidence in the company.
January 1, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your wonderful feedback Deborah! We’re delighted to hear our salesperson guided you through the process with great knowledge and attention to detail, making everything clear without you having to ask. It’s fantastic that you feel confident in your choice and in us as a company! 😊
Sleep well,
- Megan at Customer Care!
Northampton & MK
We were looking for a mattress however we were really stuck between IGel and Simba. Originally we went to Northampton store and John there was exceptional. Nothing was too much for him. However we wanted to test out the Simba again but MK was the only one that had one in store, so we went there. Upon arrival we met Mira who showed us both of the mattresses that we were considering. Having the opportunity to test both of them at once made the decision much easier for us and we chose the IGel. The delivery date can not come soon enough we are super excited
December 14, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear about the exceptional service you received! It's great that you had the opportunity to test both mattresses and make an informed decision. We appreciate your positive feedback and hope you enjoy your new iGel mattress!
Thank you, Team Bensons - Jess
The gentleman we saw in the shop…
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one.
We were kept informed about the delivery, given a 2 hour slot and were able to track the lorry. The driver rang 20 minutes before arriving at us. The driver and assistants were careful when bringing the mattress into the house and removing the old one. The whole experience was stress free.
December 11, 2025
Reply from Bensons For Beds - Northampton725
We're glad you enjoyed your experience. It's great to hear that the team member helped you find the perfect mattress and that the delivery was smooth and stress-free. Thank you for your positive feedback!
Thank you, Team Bensons - Jess
Delivery team were great
Delivery team were great, took away old bed and put up old bed. Bed and mattress is lovely,
December 14, 2025
Reply from Bensons For Beds - Northampton725
We're happy to hear the delivery team was great and that you love the bed and mattress. Thank you for your positive feedback and for choosing us.
Thank you, Team Bensons - Jess
Excellent service good knowledge on…
Excellent service good knowledge on products in store
December 11, 2025
Reply from Bensons For Beds - Northampton725
We're glad you received excellent service and found our staff knowledgeable about our products! We appreciate your positive feedback! Stewart - Team Bensons
Great customer service
From entering the showroom and speaking to the salesperson to the delivery and construction of the bed your system could not be faulted. The salesperson was knowledgeable and not pushy. The back room personnel kept me informed and the 2 man team delivered as promised. Thank you all.
December 3, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We appreciate you sharing your positive experience! We're happy to hear that our team member was knowledgeable and helpful, and that the delivery and construction went smoothly. Thank you for your feedback.
– Thank you, Jess- Team Bensons
Worth a visit
The sales person was great. Very friendly and full of knowledge and advice on the bed we were looking at. Never pressured us, just followed our lead.
November 20, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that the salesperson was so helpful and informative! We appreciate you mentioning their friendly, no-pressure approach and thank you for your feedback.
Megan at Customer Care
From the moment l walked into the…
From the moment l walked into the Bensons beds shop to when l finally got my bed it was amazing. The service was excellent. The product great . Exactly what they said and what l wanted. I would definitely recommend Bensons to anyone looking for a bed . I love mine . Great people, great service.
November 11, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had an amazing experience from start to finish! It's great to know that you found the service excellent and the product exactly what you wanted. Thank you for recommending us to others,
Megan at Customer Care
Went in store to look for a small…purchase 4ft ottoman bed
Went in store to look for a small ottoman double very helpful salesman was not at all pushy very knowledgeable showed us all the options get experience
November 3, 2025
Reply from Bensons For Beds - Northampton725
Thank you for your feedback! We’re delighted to hear Max provided helpful, knowledgeable service without any pressure and guided you through all the options. It’s great that you found the perfect ottoman bed—what a fantastic outcome!
Thank you for your positive review Annie– Lauryn at Customer Care 💜
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