Our experience with Bensons for bed was good service we received in shop and the delivery drivers charles and chichi Thanks again
Company replied
Location
Switch locationUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
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The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... See more
Company replied
The delivery drivers were on time and called prior to delivery. They were very careful with the delivery around my house and were very polite.
Company replied
Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... See more
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Company details
About Bensons For Beds - Northampton725
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, United Kingdom
- 1604752432
4.8
Excellent
259 reviews
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From store to delivery
From store to delivery, everyone was very helpful, informative, on delivery the driver and assistant were very respectful and polite.
January 11, 2026
Reply from Bensons For Beds - Northampton725
We appreciate your positive feedback! We're happy to hear that everyone was helpful and informative, and that our delivery team was respectful and polite. Thank you for your positive review – Lauryn at Customer Care 💜
Very good service
Sales oerson Simon. Very good service, gave good advice- informative, not pushy. Felt comfortable and able to ask questions. Delivery was available when convenient to me.
January 7, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your feedback Mrs Hartgrove! We’re delighted to hear Simon provided excellent service—informative, helpful, and never pushy. It’s great that you felt comfortable and found a convenient delivery option. We’ll make sure Simon gets your kind words! 😊
Sleep well,
- Megan at Customer Care!
Very knowledgeable salesperson helped…
Very knowledgeable salesperson helped us through the process of choosing the right mattress and told us all the details about delivery etc. without having to ask. Great choice and I have confidence in the company.
January 1, 2026
Reply from Bensons For Beds - Northampton725
Thank you for your wonderful feedback Deborah! We’re delighted to hear our salesperson guided you through the process with great knowledge and attention to detail, making everything clear without you having to ask. It’s fantastic that you feel confident in your choice and in us as a company! 😊
Sleep well,
- Megan at Customer Care!
Northampton & MK
We were looking for a mattress however we were really stuck between IGel and Simba. Originally we went to Northampton store and John there was exceptional. Nothing was too much for him. However we wanted to test out the Simba again but MK was the only one that had one in store, so we went there. Upon arrival we met Mira who showed us both of the mattresses that we were considering. Having the opportunity to test both of them at once made the decision much easier for us and we chose the IGel. The delivery date can not come soon enough we are super excited
December 14, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear about the exceptional service you received! It's great that you had the opportunity to test both mattresses and make an informed decision. We appreciate your positive feedback and hope you enjoy your new iGel mattress!
Thank you, Team Bensons - Jess
The gentleman we saw in the shop…
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one.
We were kept informed about the delivery, given a 2 hour slot and were able to track the lorry. The driver rang 20 minutes before arriving at us. The driver and assistants were careful when bringing the mattress into the house and removing the old one. The whole experience was stress free.
December 11, 2025
Reply from Bensons For Beds - Northampton725
We're glad you enjoyed your experience. It's great to hear that the team member helped you find the perfect mattress and that the delivery was smooth and stress-free. Thank you for your positive feedback!
Thank you, Team Bensons - Jess
Delivery team were great
Delivery team were great, took away old bed and put up old bed. Bed and mattress is lovely,
December 14, 2025
Reply from Bensons For Beds - Northampton725
We're happy to hear the delivery team was great and that you love the bed and mattress. Thank you for your positive feedback and for choosing us.
Thank you, Team Bensons - Jess
Excellent service good knowledge on…
Excellent service good knowledge on products in store
December 11, 2025
Reply from Bensons For Beds - Northampton725
We're glad you received excellent service and found our staff knowledgeable about our products! We appreciate your positive feedback! Stewart - Team Bensons
Great customer service
From entering the showroom and speaking to the salesperson to the delivery and construction of the bed your system could not be faulted. The salesperson was knowledgeable and not pushy. The back room personnel kept me informed and the 2 man team delivered as promised. Thank you all.
December 3, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We appreciate you sharing your positive experience! We're happy to hear that our team member was knowledgeable and helpful, and that the delivery and construction went smoothly. Thank you for your feedback.
– Thank you, Jess- Team Bensons
Worth a visit
The sales person was great. Very friendly and full of knowledge and advice on the bed we were looking at. Never pressured us, just followed our lead.
November 20, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that the salesperson was so helpful and informative! We appreciate you mentioning their friendly, no-pressure approach and thank you for your feedback.
Megan at Customer Care
From the moment l walked into the…
From the moment l walked into the Bensons beds shop to when l finally got my bed it was amazing. The service was excellent. The product great . Exactly what they said and what l wanted. I would definitely recommend Bensons to anyone looking for a bed . I love mine . Great people, great service.
November 11, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had an amazing experience from start to finish! It's great to know that you found the service excellent and the product exactly what you wanted. Thank you for recommending us to others,
Megan at Customer Care
Went in store to look for a small…purchase 4ft ottoman bed
Went in store to look for a small ottoman double very helpful salesman was not at all pushy very knowledgeable showed us all the options get experience
November 3, 2025
Reply from Bensons For Beds - Northampton725
Thank you for your feedback! We’re delighted to hear Max provided helpful, knowledgeable service without any pressure and guided you through all the options. It’s great that you found the perfect ottoman bed—what a fantastic outcome!
Thank you for your positive review Annie– Lauryn at Customer Care 💜
Bought Hip Hop bedroom furniture from…
Bought Hip Hop bedroom furniture from Northampton store. Great service and lovely product.
October 20, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had a great experience at our Northampton store and love your Hip Hop bedroom furniture. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Northampton725
We're happy to hear that our manager was helpful in finding discounts for you. We appreciate your positive feedback. – Lauryn at Customer Care 💜
Happy shopping
Very happy with the bed and whole experience with Benson beds
October 6, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
Thank you for your great feedback! We’re so happy you’re pleased with your bed and overall experience with us.
Best Wishes,
Megan
Bensons for Beds Customer Care
Reply from Bensons For Beds - Northampton725
We appreciate you sharing that you had a great experience from the store to the delivery. We're so glad everything went smoothly!
Thank you,
Megan at Customer Care
Professional service
We had excellent service advised professional and given all the necessary facts we asked
September 30, 2025
Reply from Bensons For Beds - Northampton725
We appreciate your positive feedback! We're happy to hear that you received excellent and professional service with all the necessary information.
Thank you,
Megan at Customer Care
excellent staff in shop very helpful…
excellent staff in shop very helpful was good to track the delivery so we knew when they would arrive would definately reccomend them
September 9, 2025
Reply from Bensons For Beds - Northampton725
We appreciate you taking the time to share your positive experience with our helpful staff and delivery tracking; we're so glad you recommend us!
Thank you,
Lauryn at Customer Care.
Staff well trained and very…
Staff well trained and very knowledgeable. Big choice of beds, and I was in and out in under 15 minutes.
Good to have a discount too! Judy Ellwood
August 31, 2025
Reply from Bensons For Beds - Northampton725
We're happy to hear that our well-trained staff provided you with a knowledgeable and efficient experience, and that you found a great selection of beds. We appreciate your positive feedback, Megan at Customer Care
Really great customer service
Really great customer service, and not pushy to try and sell. Takes you around the different types of beds (as per ask) and doesn’t try steering you towards the most expensive bed in the store.
August 24, 2025
Reply from Bensons For Beds - Northampton725
We're happy to hear that you found our customer service great and appreciated our team's approach to helping you find the right bed. Thank you for your positive feedback, Megan at Customer care
Very helpful staff
August 26, 2025
Reply from Bensons For Beds - Northampton725
Amazing feedback. Thank you so much for giving us 5 stars! Take care Clarance, Megan at Customer Care.
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