The two guys who delivered my Simba mattress were so professional. They opened it and set it up for me on my bed, and gave me instructions for letting it fully settle. Would highly recommend.
Location
Switch locationUnit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP Paisley, Renfrewshire, GB
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This was our second time as our first delivery our bed wouldn't go upstairs as stair well too tight .We got our second delivery and the bed was smaller and delivery was very straight forward delivery... See more
Company replied
Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything w... See more
Company replied
Whole experience great. Plenty of choice and trying out in the showroom with no sales pressure tactics. Knowledgeable staff. Bed manufactured to top spec and delivered and assembled on time.
Company replied
Company details
About Bensons For Beds - Paisley Abbtsch682
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP, Paisley, Renfrewshire, United Kingdom
- 1418896299
4.9
Excellent
731 reviews
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Good friendly service
September 6, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're delighted to hear you received good, friendly service! Creating a welcoming and positive experience for our customers is so important to us, and we really appreciate you taking the time to share your feedback.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Order and delivery went well
Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything was rushed. Visited shop who advised to contact customer services. I contacted customer services who immediately accepted there was a fault, confirmed shop had noted it and arranged for a replacement, this takes another month.
September 7, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Hello,
Thank you for your review.
We understand your frustration, particularly as the damage appears to have been visible during installation and was not brought to your attention at the time. This is certainly not the experience we want for our customers, and we appreciate why this left you feeling disappointed.
We appreciate you bringing this matter to our attention, and your comments regarding both the installation experience and the replacement lead time will be shared with the relevant teams as valuable feedback for improvement.
Please accept our apologies for the inconvenience caused,
Megan | Customer Care Specialist
Great staff and knowledge
September 5, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our staff. Their knowledge and dedication are what set us apart. We look forward to serving you again soon!
Bensons for beds exceptional delivery…
Bensons for beds exceptional delivery and customer care
September 2, 2026
Unprompted review
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional experience with our delivery and customer care. Our team works hard to ensure every customer is satisfied, and your kind words motivate us to keep up the great work. We appreciate your support!
new bed
Exellent service. Jaz was very helpful and attentive. All the staff were top class on 28th August
August 28, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Hello,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received excellent service from Jaz and the rest of the team during your visit on 28th August.
It's wonderful to know that Jaz was so helpful and attentive, and that the whole team provided a top-class experience. We'll be sure to pass on your kind words, as recognition like this means a lot to our colleagues.
Thank you for choosing Bensons for Beds. We hope you enjoy your new purchase and look forward to welcoming you again in the future,
Megan | Customer Care Specialist⭐
A first class job from store to…
A first class job from store to delivery. Friendly helplful staff. A good range of Mattresses .
August 30, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Hi David,
Thank you for your fantastic review! 😊 We're delighted to hear you had a first-class experience from the showroom right through to delivery. It's wonderful to know our friendly, helpful team and wide range of mattresses helped you find the perfect choice. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with our friendly and helpful staff. We strive to create a welcoming environment for all our customers. We look forward to serving you again soon!
Everything went like clockwork..from a…
Everything went like clockwork..from a really helpful sales person to great communication on delivery dates and progress of the order. Delivery was too expensive compared to other retailers
August 28, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for your positive feedback! We're thrilled to hear that our team provided excellent service and communication. We strive to offer the best experience possible. We appreciate your input on delivery costs and will take it into consideration as we continue to improve. Thank you for choosing us!
We have had a good experience with BFB
We have had a good experience with BFB. It was good to try the mattress and then decide. I had ordered earlier online and it didn't suit us. The sales person are fantastic here and helped select the type of mattress we were looking for.
August 25, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for sharing your experience, Mr Singh. We're thrilled to hear that our sales team was able to help you find the perfect mattress after your previous online order didn't meet your needs. Thanks for giving us another chance to provide you with a great sleep solution!
Megan | Customer Care Specialist
Superb customer service- from great…
Superb customer service- from great advice, attention to detail and just being really really knowledgeable and friendly
August 23, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're thrilled to hear that our customer service exceeded your expectations! Our team prides ourselves on providing knowledgeable, attentive, and friendly service to all our valued customers. Thank you for choosing us,
Megan | Customer Care Specialist
Excellent Service
We purchased a base, a mattress and a headboard and included the recycle and build service. The staff in the store were knowledgeable and helpful. We received email updates throughout the whole process. The delivery guys assembled everything quickly and removed all the old items and packaging. Excellent service.
August 21, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We are thrilled to hear you had such a positive experience with our team! Providing exceptional customer service and a hassle-free delivery experience is our top priority. Thank you for choosing us for your home furnishing needs.
The experience has been great
The experience has been great, from the store visit to the delivery and now a few months of using the mattress! Helpful and friendly staff throughout!
January 18, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for sharing your positive experience with us! We are thrilled to hear that our friendly and helpful staff made your shopping and delivery process seamless. We hope you continue to enjoy your mattress for years to come. Thank you for choosing us!
Sales advice
The salesman went through various options to advise us what was most suitable for our situation
August 23, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for your amazing feedback! We are thrilled to hear that our salesman provided you with a thorough and informative consultation to find the best solution for you. We appreciate your trust in our services.
Delivery was prompt
Delivery was prompt, staff polite and respectful. Very happy with service
August 20, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're so pleased to hear that your delivery was prompt and that our staff were polite and respectful. Thank you for sharing your positive experience!
Team Bensons
Excellent sales staff
Good communication throughout purchase to delivery. Knowledgeable sales staff.Good selection of products.
August 14, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're delighted to hear that you experienced good communication throughout your purchase and delivery. It's also great to know that our sales staff were knowledgeable and that you appreciated our selection of products.
Team Bensons
Great service
Staff in the shop were knowledgeable, friendly and helpful. We were kept updated on the progress of our order and received a timeslot of delivery a few nights before it arrived. On the morning of delivery, I received a call to inform me the driver was on his way. The delivery driver was friendly and professional and took my delivery to the room I requested it to delivered to.
August 9, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Hello Emma,
Thank you for your wonderful feedback! 😊 We're delighted to hear that our store team was knowledgeable, friendly and helpful throughout your purchase. It's great to know that our updates kept you informed every step of the way, from order progress to your delivery timeslot and the call on the day of delivery.
Your satisfaction means the world to us,
Megan | Customer Care Specialist!
Staff at Paisley store were very…
Staff at Paisley store were very knowledgeable and helpful
August 7, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Hey Fiona,
Thank you for your wonderful review! 😊 We're delighted to hear that the team at our Paisley store were so knowledgeable and helpful during your visit. Providing expert advice and great customer service is what we strive for, so it's fantastic to know we made your experience a positive one. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
No problem
No problems whatsoever, everything went to plan. Delivery guys went that extra mile for us.
August 8, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
We're so pleased to hear that everything went to plan and that you experienced no problems. It's wonderful to know our delivery team went the extra mile for you. Thank you for your kind feedback!
Team Bensons
Were not pressured into a sale,and very…
Were not pressured into a sale,and very helpful staff
August 5, 2026
Reply from Bensons For Beds - Paisley Abbtsch682
Thank you for your feedback! 😊 We're pleased to hear that our team was helpful and friendly, and that you felt comfortable browsing without any pressure to make a purchase. Creating a relaxed and welcoming environment for our customers is something we pride ourselves on. We hope you enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Paisley Abbtsch682
We are so pleased to hear that our team was very friendly and informative during your visit. We truly appreciate your kind words and positive feedback!
Team Bensons
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