Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... See more
Company replied
Location
Switch locationUnit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB
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I have been using the Branksome branch of Bensons. I cannot fault any of the staff that work there. They have all been so helpful, courteous and friendly. Unfortunately, I have had issues with a ca... See more
Company replied
Two young men worked very well at removing super king mattress and base on a very hot day. Did a wonderful job of setting up the new one.
Staff in our local store were super helpful and friendly. Once we ordered our mattress we received plenty of communication in the run up to delivery, and the delivery guys were great too. Love the new... See more
Company replied
Company details
About Bensons For Beds - Poole692
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, United Kingdom
- 1202037271
4.9
Excellent
378 reviews
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I had a large and complicated order to…
I had a large and complicated order to place and the staff were brilliant.
February 9, 2026
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to hear that our staff were helpful with your complicated order. Thank you for sharing your positive experience with us!
A proper, professional salesperson, Leigh, makes reality out of dreams
A good stock of beds to try. A very well informed, and professional, sales person in Leigh, who matched my wish list, to my budget 😀
An all round excellent service
February 4, 2026
Unprompted review
Reply from Bensons For Beds - Poole692
We're delighted you found a good selection of beds and a knowledgeable salesperson who met your needs and budget! It's great to hear you received excellent service.
Kind staff and good communication while…
Kind staff and good communication while waiting for delivery
January 30, 2026
Reply from Bensons For Beds - Poole692
We're happy to hear about your positive experience with our kind staff and good communication regarding your delivery wait time!
Looking forward to seeing you again!
Megan at Customer Care
Phil was really informed about the…
Phil was really informed about the products and we went in knowing what we wanted but came out with something else.really happy.
The only downside was the delivery.
We agreed with Phil there was loads of room with wide doors, straight up the stairs 1st on the left, as simple as it gets. The delivery guys wanted to leave it at the bottom of the stairs, in the hallway and half hanging out the front door. Then they didn't want to unpack it or take the rubbish away.
All of this was agreed at the point of sale so was a little bit disappointed.
But in general, happy
January 24, 2026
Reply from Bensons For Beds - Poole692
We're happy you're pleased with the product and the assistance provided. We regret to hear about the delivery issues. We'll review this to ensure a better experience in the future. Thanks for your feedback.
Asked our budget and stuck to it
Asked our budget and stuck to it. Knowledgeable about products.
January 23, 2026
Reply from Bensons For Beds - Poole692
We're happy to hear that we met your needs by respecting your budget and offering helpful product knowledge. Thank you for your positive feedback!
Exceptional customer service
Extremely good price and discounts for January sale. Most importantly Ruben was excellent, really knowledgeable and understanding. One of the best in store experiences iv had in years, his customer service was exceptional. Thank you
January 20, 2026
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to hear that you found excellent prices and discounts! It's great to know that you had one of the best in-store experiences in years because of the exceptional service. Thank you!
Well informed delivery
Well informed delivery, they kept me updated on the arrival and they were very helpful during the delivery 👍🏻
January 18, 2026
Reply from Bensons For Beds - Poole692
We appreciate you sharing your positive experience! We're so glad to hear that you were well informed about your delivery and that our team was helpful.
Bensons are very customer friendly
Bensons are very customer friendly. Go out of their way to help you find the best bed and mattress for your requirements.
My bed is absolutely perfect!
The delivery by Jake and Adie was faultless. Very informative at every step. So professional quick and tidy. I would highly recommend
January 9, 2026
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to hear that our team was customer friendly and helped you find the perfect bed and mattress. We appreciate you mentioning the professional and informative delivery. Thank you for your recommendation!
Arrived on time and lifted mattresses…
Arrived on time and lifted mattresses into position
January 15, 2026
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to know that your mattresses arrived punctually and were placed where needed. Thank you for your positive feedback.
New Mattress
As promised the delivery of my new mattress went without a hitch, emails stating delivery was on schedule and then the day before delivery I was contacted t time given a 2 hour window which the reduced to 1 hour, on the delivery day I was called to say 20-30 mins. and within that time it had arrived, the old one taken away and the new one in place. Fantastic service. So comfortable.
Thank you.
January 9, 2026
Reply from Bensons For Beds - Poole692
We're happy to hear that the delivery of your new mattress was seamless and efficient. It's great to know that you're finding it so comfortable. Thank you for your positive feedback.
All staff we spoke to were most helpful…
All staff we spoke to were most helpful and professional.
January 9, 2026
Reply from Bensons For Beds - Poole692
We’re so glad all our staff were helpful and professional – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Had a great experience choosing a bed…
Had a great experience choosing a bed and mattress at Bensons Beds. Paul was really friendly, very helpful, and made sure I was completely happy with everything before I left. Excellent service throughout.
January 7, 2026
Reply from Bensons For Beds - Poole692
We're glad you had a great experience choosing your new bed and mattress. We appreciate you mentioning how friendly and helpful our team member was in ensuring your satisfaction. Thank you for your positive review – Lauryn at Customer Care 💜
Ruben at Branksome branch was…
Ruben at Branksome branch was incredible, give us all the possible options!
Gave him a ball part figure & he made it happen!
Can’t recommend him enough
January 7, 2026
Reply from Bensons For Beds - Poole692
Thank you for your amazing feedback Will! We’re thrilled Ruben went above and beyond to give you all the options and make your budget work. We’ll be sure to share your kind words with him—recommendations like yours mean the world to us!
- Megan at Customer Care
The hole experience was delightful and…
The hole experience was delightful and positive the,sales assistant Roubin was very friendly and extremely professional he Made me,feel calm as buying the right bed would usually be stressful for myself as,my partner and I,have,different opinions when choosing the perfect Mattress, which eventually with the Help from Roubin we did find the perfect one , highly recommend Benson for beds, very friendly and welcoming staff, over all experience 10*+
January 3, 2026
Unprompted review
Reply from Bensons For Beds - Poole692
Thank you for your amazing feedback! We’re delighted to hear Roubin made the experience calm, friendly, and stress-free, helping you and your partner find the perfect mattress. We’ll be sure to share your kind words with the team. Enjoy your new bed, and thank you for recommending us!
- Megan at Customer Care
Reply from Bensons For Beds - Poole692
We appreciate your positive feedback! We are so happy to hear that you found our service fast, friendly, efficient, and informative. Thank you for your positive review – Lauryn at Customer Care 💜
Helpful and polite
Ruben was very knowledgeable about the products and helped with my Purchases. While Paul help with the maths when finishing the purchase.
Just a little disappointing we have an extended wait for the bed frame.
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Poole692
We're happy to hear that our team was helpful during your purchase. We acknowledge your disappointment with the extended wait for the bed frame. Thank you for your review - Lauryn at Customer Care
Helpful staff
December 21, 2025
Reply from Bensons For Beds - Poole692
Thank you so much for your 5 star review Jamie!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Great selection of beds without the hard sell
We visited Bensons for Beds at Poole Retail Park and were impressed with the selection of headboards and beds. Timm offered us useful advice and was very friendly and knowledgeable. Paul helped us on a subsequent visit to place our order. He too was extremely friendly, knowledgeable and courteous. With no pressure selling. We were so pleased with the service we added another bed to the original order. Both Paul and Timm made sure we received the discount that was advertised and explained how to edit our delivery date if we ever needed to. We would highly recommend Bensons. We look forward to receiving our new beds.
December 15, 2025
Reply from Bensons For Beds - Poole692
We're happy to hear that you were impressed with our selection and the service provided during your visits. It's great to know that you found the advice useful and the team knowledgeable and courteous. We appreciate your recommendation and hope you enjoy your new beds.
Brilliant from the beginning to the…
Brilliant from the beginning to the delivery. Fantastic service. I have a fantastic bed. The team kept me up to date throughout the service even changed my delivery date to suit me. Well done Bensons for Beds.
Highly recommended
December 10, 2025
Unprompted review
Reply from Bensons For Beds - Poole692
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart - Team Bensons
Great experiance
Great experiance. Ruben was amazing and helpful. Best sales person and most helpful to come across.
November 25, 2025
Reply from Bensons For Beds - Poole692
We're happy you had such a positive experience. It's great to hear that our team member was so helpful. Thank you for your kind words and feedback!
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