We had a great delivery experience this morning both driver & mate were polite & friendly! They put our new mattress on to our existing frame unpackaged it and explained to air out the mattress to get... See more
Company replied
Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ Rotherham, South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We had a great delivery experience this morning both driver & mate were polite & friendly! They put our new mattress on to our existing frame unpackaged it and explained to air out the mattress to get... See more
Company replied
Allthought the furniture I bought now looks nice I was disappointed with the way it were to start with 4 items bought 3 were damaged the boxes were damaged and stuck up with tape or wet and bust the c... See more
The salesman was excellent. He was knowledgeable about all products. He listened and advised. He stood back and let us take our time and he considered our responses. There were so many options of pri... See more
The staff at Rotherham branch of Bensons were brilliant. Due to unforeseen circumstances, I needed to delay my bed for several months. This was not a problem and, when I was finally able to receive my... See more
Written by the company
Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ, Rotherham, South Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady who assisted us was really helpful. Making sure she established our needs and supported us to make our own decisions.
Knowledgeable salesperson who didn’t try to hard sell us anything. We came back to the store to make a purchase, partly because of the product, but also because of these qualities in the salesperson. Excellent job!
Very pushy, sarcastic sales woman in Rotherham store has unfortunately put us off ordering.
I was asked by Helen as soon as entered the store if she could help me. I said no thank you I'm just looking while I wait for my husband. 'What are you looking for?' I explained I was just looking for a mattress and the response was 'well theres over 100 in here do you want to narrow it down?'.
I walked off. After finding a mattress we liked, unfortunately we were short on time and wanted to have a think about it, I asked if I could order online. Helen said No. I said oh okay I may come back on Monday, she said that she wanted her commision so could she take a deposit now? I said we wanted to think about it, at which point she said well the price will change on Monday, so we just walked out. Not a nice experience, would not recommend- pushy sales people!
Good friendly sales person, who explained all options, openly and honestly.
There was no “hard sell”
Friendly and very efficient service, with good pricing. Awaiting delivery so will have to reserve judgment on quality of the bed. The bed in the shop looked to be of a good standard.
Very helpful
Lady, lovely manners and knowledgeable and made it easy to decide what bed was suitable and what I wanted
The sales team left us to look round after initial greeting. When we made an enquiry about price and we could get further discount the sales girl managed a further reduction on the advertised discounts.
Really friendly advisor that wasn't pressuring and didn't smother us while we shopped. Helped us pick exactly what we needed and broke down all our options.
|The shopping experience was excellent as the staff on site were helpful and available without creating any pressure on us to buy. Very professional, friendly, courteous and knowledgeable.
The lady that dealt with us was absolutely fantastic
used bensons for beds before, different branch, the sales assistant was exellent, not pushy, knew her onions and gave us time to make our minds up, explained the options and left us to it. absolutely the right amount of help for us.
Great experience from purchase to delivery. Arrived on time. Perfect 👍🏻
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.