We had a great delivery experience this morning both driver & mate were polite & friendly! They put our new mattress on to our existing frame unpackaged it and explained to air out the mattress to get... See more
Company replied
Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ Rotherham, South Yorkshire, GB
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We had a great delivery experience this morning both driver & mate were polite & friendly! They put our new mattress on to our existing frame unpackaged it and explained to air out the mattress to get... See more
Company replied
Allthought the furniture I bought now looks nice I was disappointed with the way it were to start with 4 items bought 3 were damaged the boxes were damaged and stuck up with tape or wet and bust the c... See more
The salesman was excellent. He was knowledgeable about all products. He listened and advised. He stood back and let us take our time and he considered our responses. There were so many options of pri... See more
The staff at Rotherham branch of Bensons were brilliant. Due to unforeseen circumstances, I needed to delay my bed for several months. This was not a problem and, when I was finally able to receive my... See more
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Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ, Rotherham, South Yorkshire, United Kingdom
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Helen was great! She helped us so much and nothing was too much trouble! Got exactly the products I needed
Lots of choice, good quality products. Able to lie on the beds to see which we preferred. Lots of options for bases and colours. Helpful friendly staff with great product knowledge. (Fiona)
The staff at Rotherham branch of Bensons were brilliant. Due to unforeseen circumstances, I needed to delay my bed for several months. This was not a problem and, when I was finally able to receive my bed, it arrived on time and in perfect condition. Thank you for being so understanding and extremely helpful.
The service was second to none. Very assertive and knowledgeable.
They were a huge help.
Definitely recommended!
The lady that helped us was fantastic and certainly knew her job, and was so considerate with my elderly disabled parents,
The salesman was excellent. He was knowledgeable about all products. He listened and advised. He stood back and let us take our time and he considered our responses. There were so many options of price, quality, and materials that we needed some guidance, and he wisely gave the guidance.
on completion of our purchase we thanked him.
The sales rep was very forceful trying to get us to buy a bed over our price range wouldn't leave us to look on our own.
Didn't mention about the extra delivery charge on top of the bed price, offered us a free mattress protector to seal the deal then tried denying saying she didnt once it had all been paid.
Great service from Emma at the Rotherham store, answered all our questions, made sure we had everything we needed to make our purchase. Would recommend the five star service we received.
Good experience in store. Updated re delivery. Delivery on time. Very helpful delivery staff.
Service in shop was friendly and helpful. Very happy with bed and delivery.
Good service and advice
However as I’ve not had the opportunity to use the item yet I can’t say what it like
Hellen was absolutely amazing
We was so unsure wot to buy
Her help and patience was just wonderful
We bought a bed wot we needed
Hellen is a great assistant who went above and beyond
Lovely shop 👍
Helpful staff
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