Bensons For Beds - Rotherham13 Reviews 

201
TrustScore 5 out of 5

4.9

Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ Rotherham, South Yorkshire, GB


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Rated 5 out of 5 stars

The salesman was excellent. He was knowledgeable about all products. He listened and advised. He stood back and let us take our time and he considered our responses. There were so many options of pri... See more

Rated 5 out of 5 stars

The staff at Rotherham branch of Bensons were brilliant. Due to unforeseen circumstances, I needed to delay my bed for several months. This was not a problem and, when I was finally able to receive my... See more

Rated 5 out of 5 stars

Visited Saturday 24 September looking to buy a mattress, the sales assistant ( can’t remember her name, she was pregnant) asked if we needed any help & when we said we were just looking we were left... See more

Rated 3 out of 5 stars

Allthought the furniture I bought now looks nice I was disappointed with the way it were to start with 4 items bought 3 were damaged the boxes were damaged and stuck up with tape or wet and bust the c... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Rotherham13

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 2 Great Eastern Retail Park, Beale Way, S62 6EJ, Rotherham, South Yorkshire, United Kingdom

  • 1709780802

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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4.9

All reviews

(201)

26,103 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful member of staff knowledgeable…

Helpful member of staff knowledgeable but not pushy . Overall a good experience

July 20, 2023
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Reply from Bensons For Beds - Rotherham13

Hi Ms Gifford, Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons

Rated 5 out of 5 stars

John was very efficient

John was very efficient, polite and very helpful. Very informative and approachable.
The experience form start to finish was smooth with no problems.
My daughter now has a quality mattresses arriving on Tuesday. 😁

July 14, 2023
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Reply from Bensons For Beds - Rotherham13

Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons

Rated 5 out of 5 stars

Great service and thank you to Emma at…

Great service and thank you to Emma at the Rotherham branch, very helpful professional and polite.

July 15, 2023
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Reply from Bensons For Beds - Rotherham13

What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Emma can be given the credit she deserves. - Team Bensons

Rated 5 out of 5 stars

Very helpful shop assistant

Very helpful shop assistant, Emma. Good choice of beds.

July 10, 2023
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Reply from Bensons For Beds - Rotherham13

What a lovely review, Sandra! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Emma can be given the credit she deserves. - Team Bensons

Rated 5 out of 5 stars

would recommend

Bensons were professional with a quick and speedy service

July 1, 2023
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Reply from Bensons For Beds - Rotherham13

Thankyou so much for taking to the time to leave us some positive feedback - Team Bensons

Rated 5 out of 5 stars

Very helpful and full of information

5 stars amazing helpful lady

June 20, 2023
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Reply from Bensons For Beds - Rotherham13

Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Rotherham store.

Team Bensons

Rated 5 out of 5 stars

Good product knowledge.

Clean and tidy store. Good range of bed types and prices. Polite and helpful staff with good product knowledge. Easy buying process.

June 18, 2023
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Reply from Bensons For Beds - Rotherham13

Hi Joanne, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Rotherham store.

Team Bensons

Rated 5 out of 5 stars

The sales consultant very patient and knowledgeable

The sales consultant Helen was very patient with us. She took the time to go through many options with us. She was exceptional and knew her stock and options.
Thank you Helen

June 18, 2023
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Reply from Bensons For Beds - Rotherham13

Hi Steve, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Rotherham store.

Team Bensons

Rated 5 out of 5 stars

Professional and friendly service

Professional but friendly service

June 11, 2023
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Reply from Bensons For Beds - Rotherham13

Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Rotherham store.

Team Bensons

Rated 1 out of 5 stars

Had a bed on order got told it was…

Had a bed on order got told it was going to be with us on Tuesday it was Tuesday on the time of order so we redecorated the bedroom on the Friday threw out the old bed and then on the Monday got a email to say it's not coming till another 21 days then instead of calling me a email to be told to phone the store as there is a problem I phoned the store to be told yes its delayed there is nothing we can do no sorry no help at all so u said I wanted a refund to be told I will ring u back ..get a phone call back to be cleverly told you have free pillows can't refund till we get them I Said fine will pop down ..a while later pop in the shop in Parkgate rotherham to be heard them talking how it's her with pillows you deal with her I got a man called John who didn't even say hello he said I'm sorting it now never asked me to sit down no nothing didn't speak to me till he asked for a signature and told the people behind me to take a seat in front of his desk I will be five minutes he said sign hear I did he gave me receipt and said that's it so I asked how long for refund he said not up to us it's your bank I said where shall I put pillows he said throw them over there ill sort them and said to the new customer how are you how can I help it was like I was muck

May 31, 2023
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Reply from Bensons For Beds - Rotherham13

Hi Jane, I am so sorry to hear about the delays on your order, I can completely understand how disappointed you must be feeling, this is not the usual level of service we offer as a business and I am very sorry it has lead you to feel devalued as a customer this is certainly not our intention. I can see your order has now been cancelled and refunded.

Team Bensons

Rated 5 out of 5 stars

Quick and enjoyable experience

Helen was really easy to talk to and helped up pick out the right items. Overall I am really happy with the service and would shop there again in the future

May 26, 2023
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Reply from Bensons For Beds - Rotherham13

Hi Adam, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Rotherham store.

Team Bensons

Rated 5 out of 5 stars

Staff were helpful

Staff were helpful. Showed us all items we were interested in . No rush, no push.

May 24, 2023
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Reply from Bensons For Beds - Rotherham13

Thank you for your wonderful review Keith! -Team Bensons

Rated 5 out of 5 stars

Bedroom furniture

Went to buy bedroom furniture got a great deal on buy one get one half price on wardrobes then bought chest of drawers got the bedside table half price no pushy salespeople

May 8, 2023
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Reply from Bensons For Beds - Rotherham13

This is lovely to hear, Jane! We really appreciate you taking the time to leave us some positive feedback. We hope you love your great new products. - Courtney 😁❤

Rated 5 out of 5 stars

10/10

I went in to buy a bed because I’m moving house. There was a lady that helped me through picking what’s best for me and was very knowledgeable. She didn’t push any high prices in me and she was very friendly

May 8, 2023
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Reply from Bensons For Beds - Rotherham13

We really appreciate the time taken to leave us this lovely review James.⭐ -Megan

Rated 5 out of 5 stars

Great Experience

Options clearly explained, product choise totally met our needs.

May 8, 2023
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Reply from Bensons For Beds - Rotherham13

We really appreciate the time taken to leave us this lovely review. - Megan

Rated 5 out of 5 stars

Very informative

Very informative, gave us the best deal 0she could. Great experience would buy from this company again 10 out of 10

May 6, 2023

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