Lovely sales staff, friendly, informative and knowledgeable of their products. Explained each product and allowed us time to consider and decide on our purchase.
Company replied
Location
Switch locationUnit B Bourne Retail Park, Dairy Meadow Lane, SP1 2NY Salisbury, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A great experience in the Salisbury store, thanks to a friendly, professional and very prepared store assistant/manager. A perfect balance of time to freely test the various mattresses, as well as the... See more
Company replied
In the shop the sales person was very helpful and also gave us time to explore the various beds and then decide. He then explained various options available and the price breakdown of these. The tea... See more
Company replied
A pleasant setting and good display of beds. Four stars instead of 5 simply because there was only one single bed on display (an adjustable one) and it might have been helpful to have one or two more.... See more
Company replied
Company details
About Bensons For Beds - Salisbury Bourne Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Bourne Retail Park, Dairy Meadow Lane, SP1 2NY, Salisbury, Wiltshire, United Kingdom
4.8
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely sales staff
Lovely sales staff, friendly, informative and knowledgeable of their products. Explained each product and allowed us time to consider and decide on our purchase.
October 10, 2026
Unprompted review
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your kind words! We're thrilled to hear that our sales staff made your experience enjoyable and informative. We believe in providing our customers with the best service and support. We look forward to welcoming you back soon!
Great company & delivery from ordering…
Great company & delivery from ordering in the shop to delivery. Kept us informed all the time
October 9, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your wonderful review! We're thrilled to hear you had a great experience from ordering to delivery. Keeping our customers informed is a top priority for us. We appreciate your support and look forward to serving you again!
We went to look and ended up investing…
We went to look and ended up investing in a new bed.
September 16, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We are so pleased to hear that your visit to look around resulted in you finding and investing in a new bed! We hope you enjoy it.
Team Bensons
Amazing customer interaction
Amazing customer interaction. Friendly and easy going atmosphere, as well as knowledgeable.
September 8, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're so pleased to hear you had such a positive experience with our team! It's wonderful to know you found our atmosphere friendly and easy-going, and our staff knowledgeable. Thank you for your kind words!
Team Bensons
The gentleman that help me to find my…
The gentleman that help me to find my bed of choice was ever willing to help within my budget.
September 5, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you so much for taking the time to leave us this wonderful review! We are thrilled to hear that our team member was able to assist you in finding the perfect bed within your budget. Your satisfaction is our top priority, and we look forward to helping you with any future needs.
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Hello Daniel,
Thank you for your review! 😊 We're delighted to hear our staff were amazing and helped make your experience such a positive one. We'll be sure to share your kind words with the team, who will be thrilled to know they made a difference.
Thank you for choosing us, and we hope you enjoy your purchase,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your positive feedback Mrs Crummack! We're thrilled to hear that our salesman was helpful in assisting you. We strive to provide excellent customer service and we appreciate your support.
We hope to welcome you back soon!
Megan at Customer Care
A great experience in the Salisbury…
A great experience in the Salisbury store, thanks to a friendly, professional and very prepared store assistant/manager. A perfect balance of time to freely test the various mattresses, as well as the right amount of information and assistance needed to help us decide on the right mattress. We highly recommend visiting this store. Thank you Mike!
August 15, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're so pleased to hear you had such a great experience in our Salisbury store! It's wonderful that our team member provided a friendly, professional, and well-prepared service, offering the perfect balance of time and assistance to help you choose the right mattress. We truly appreciate your recommendation!
Team Bensons
Super service.
Great helpful service when purchasing the bed and the delivery was on time and we were informed when the delivery was very close. Taking the bed upstairs was done so well and the men were friendly and made the task without and problems. Thank you.
July 31, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're so pleased to hear you received such great service when purchasing your bed! It's wonderful that your delivery was on time and that our team handled taking the bed upstairs so well. We're delighted they were friendly and made the task effortless.
Team Bensons
Great service in store
July 13, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your wonderful feedback! We're so pleased to hear you had a great experience with our in-store service. We really appreciate you sharing this with us.
Team Bensons
Lovely bed
Purchased a double bed, the entire process from start to finish was seamless. Good communication, delivered on time and a lovely bed.
July 3, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're so pleased to hear that your entire experience, from start to finish, was seamless. We're glad you received good communication and that your lovely bed was delivered on time.
Team Bensons
Helpful member of staffing shop thank…
Helpful member of staffing shop thank you
Delivery on time, polite men
Thank you
June 25, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're so pleased to hear that our staff in the shop were helpful and that your delivery was on time with polite men. Thank you for your kind words!
Team Bensons
Great Company!
I visited my local Bedsons store as I have ordered from them before. Great service, friendly staff who were very helpful.
June 25, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We are so happy to hear you had a great experience and found our staff friendly and helpful. Thank you for your continued support!
Team Bensons
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate your feedback.
Team Bensons
From the start I found the staff very…
From the start I found the staff very friendly and knowledgeable and not pushy. The bed was delivered on time as expected and is good quality
June 13, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're so pleased our staff were friendly and knowledgeable, and that your bed was delivered on time and is of good quality.
Team Bensons
Sales staff very helpful but not pushy
May 30, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We are pleased our team provided helpful service.
Team Bensons
the gentleman who served us was…
the gentleman who served us was professional , friendly and gave good advice and information.
There was a good choice of beds and mattresses and the prices and payment terms were reasonable.
The only reason I have not given 5 stars is that having had the mattress for 5 nights it does not feel as soft as when we tried it out in the shop.
May 18, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate your kind words about our team member and the selection. We understand your concern about the mattress's feel after a few nights. Mattresses can take time to adjust, and we're here to help if it doesn't improve.
Team Bensons
From showroom to delivery
From showroom to delivery, customer service was very good and item arrived on time.
May 11, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for the feedback! 😊 We’re really pleased to hear the customer service was very good from showroom to delivery, and that everything arrived right on time. Enjoy your purchase! 🛏️✨
Staff friendly and attentive
Staff friendly and attentive
No hard sale even though I ended up buying extras
Customer service amazing
May 6, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate you taking the time to leave us a review! We're so glad to hear that our staff were friendly and attentive, and that you had amazing customer service.
Team Bensons
Happy Sleeper
Great buying experience from start to finish, the sales dude, faultless, chatty and very professional throughout my time with him in the store. Was helped and explained to clearly before i picked my perfect mattress, sorted the paperwork and payment and arranged the delivery. 5 star review for a 5 star company. perfect.
April 12, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate your fantastic feedback! 😊 We're delighted that you had a great buying experience and that our sales team member was helpful and professional. It's wonderful to know you found your perfect mattress! ✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.