A great experience in the Salisbury store, thanks to a friendly, professional and very prepared store assistant/manager. A perfect balance of time to freely test the various mattresses, as well as the... See more
Company replied
Location
Switch locationUnit B Bourne Retail Park, Dairy Meadow Lane, SP1 2NY Salisbury, Wiltshire, GB
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In the shop the sales person was very helpful and also gave us time to explore the various beds and then decide. He then explained various options available and the price breakdown of these. The tea... See more
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the gentleman who served us was professional , friendly and gave good advice and information. There was a good choice of beds and mattresses and the prices and payment terms were reasonable. The on... See more
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A pleasant setting and good display of beds. Four stars instead of 5 simply because there was only one single bed on display (an adjustable one) and it might have been helpful to have one or two more.... See more
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Company details
About Bensons For Beds - Salisbury Bourne Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Bourne Retail Park, Dairy Meadow Lane, SP1 2NY, Salisbury, Wiltshire, United Kingdom
4.8
Excellent
80 reviews
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The two-guy team at the Salisbury…
The two-guy team at the Salisbury Branch were very friendly, helpful and informed. They helped make the process of choosing a mattress run smoothly.
March 14, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you so much for your kind feedback! We’re delighted to hear the team at our Salisbury branch were friendly, helpful, and knowledgeable, and that they made choosing your mattress a smooth experience.
Your satisfaction means the world to us,
Megan | Customer Care Specialist
Lovely salesman
Lovely salesman. No pressure at all. Very knowledgeable. Really helped us out and made it totally stress free.
March 31, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for the lovely feedback! 😊 We’re so pleased to hear the salesperson was knowledgeable, gave you no pressure at all, and made the whole experience completely stress‑free. That’s exactly how it should be,
Megan | Customer Care Specialist💜
Purchased an Ottoman bed
Purchased an Ottoman bed. Great service from Darrel. Fast efficient knowledge and demonstration of different models.
March 21, 2026
Unprompted review
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for the great feedback! 😊
We’re delighted to hear you’re pleased with your new Ottoman bed and the service you received.
We’re so glad the experience was smooth and helpful from start to finish. Enjoy your new bed,
Megan at Customer Care!💜
This was a purchase for a spare room…
This was a purchase for a spare room bed. We had an idea of the basic type of bed we wanted and the lower cost we wanted without losing quality. We were welcomed by Darrell, who listened to our requirements and patiently matched us with the perfect product.
The delivery happened as arranged ( apart from a tech issue at our end) and was carried out efficiently.
All in all a really good experience.
March 15, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you so much! We’re delighted to hear you had such a positive experience. It’s great that Darrell welcomed you, listened carefully to what you needed, and matched you with the perfect bed for your spare room without compromising on quality. We’re also pleased your delivery went ahead as arranged and was handled efficiently. Really appreciate your lovely feedback,
Megan at Customer Care💤
Does exactly what it says on the tin
March 9, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Love to hear it — simple, straightforward, and just right!
Sleep well,
Megan at Customer Care😊
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thanks so much Sally! Wonderful to hear you were looked after and cared for.⭐
We truly appreciate your feedback.
Megan at Customer Care
Salisbury - Darrell was amazing from the start to…
Darrell was amazing from the start to find the right bed for us. Nothing was too much trouble. The bed is fantastic and so comfortable. We had such good service we brought our mother in the following week and sorted a new mattress for her. Again Darrell went out of his way to help her as she is disabled.
December 28, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you so much for your fantastic review!
We’re thrilled to hear that Darrell was amazing from start to finish and helped you find the perfect bed. It’s wonderful to know you’re loving how comfortable it is!
The fact that you returned the following week with your mother means so much to us. We’re especially glad to hear that Darrell went the extra mile to support her and ensure she was properly looked after — he’ll be delighted to hear your kind words.
Thank you again for taking the time to share your experience. We truly appreciate it,
Megan at Customer Care
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your lovely feedback! Great to hear our staff were friendly and helpful — we really appreciate it.
We hope to welcome you back soon!
Megan at Customer Care
When I walked into Benson's for Beds
When I walked into Benson's for Beds, Salisbury I was greeted warmly by Darrell who helped show me around the site. Darrell showed genuine interest in what I was looking for and directed me to what was within my budget.
I found him extremely polite, friendly and helpful with good knowledge of the products I was interested in.
The manager, who was also on site was attentive and knowledgeable.
I felt very much at ease and would go back to Salisbury's Benson's for beds again.
Really pleased and happy with the service offered.
February 18, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you so much for your wonderful feedback! We’re delighted to hear that you received such a warm welcome. We truly appreciate your kind words and are so happy you were pleased with the service offered,
Megan at Customer Care
1st class from beginning to end.
Right from our experience in store at Salisbury, to delivery and assembly. Lovely staff and delivery men.
February 12, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're happy to hear that you had a positive experience with our staff, delivery, and assembly services. Thank you for sharing your valuable feedback with us!
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're delighted you liked our showroom and found our staff friendly and helpful! We appreciate your positive feedback,
Megan at Customer Care
MatressPurchase and Delivery
In the shop the sales person was very helpful and also gave us time to explore the various beds and then decide. He then explained various options available and the price breakdown of these.
The team that delivered the matress were also very good , including taking their shoes off while in our house, and removing the old matress, which we had paid for. Overall a very positive experience and we would use Benson's again
February 6, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're happy to hear that the salesperson was helpful and gave you ample time to explore the options. It's great the delivery team was also good, removing the old mattress and taking their shoes off. We appreciate your positive feedback!
Not tried the bed yet but the price was…
Not tried the bed yet but the price was acceptable, delivery was very good and the contact from Bensons was also very good
January 26, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're happy to hear that you found our price acceptable and that you were pleased with our delivery and contact. Thank you for your positive feedback,
Megan at Customer Care!
Great friendly service from store…
Great friendly service from store staff. Very knowledgeable and helpful in decision making . Nice to try mattresses out before you buy.
January 23, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're so glad to hear that our store staff provided great, friendly, and knowledgeable service, assisting you in your decision. It's nice you were able to try our mattresses!
great staff patient knowledgeable
great staff patient knowledgeable
nothing was to much trouble
and made the experience pleasurable
January 13, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We’re delighted to hear our team was patient, knowledgeable, and made your experience enjoyable. Thank you for your positive review – Lauryn at Customer Care 💜
No pressure from staff.
There was no pressure from Darrell the Store Manager, indeed he was overly helpful in helping us to make up our mind, rather than having something imposed upon us.
The delivery was within a week, which was very welcome.
January 5, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your feedback Tim! We’re delighted Darrell provided helpful, pressure-free support and that your delivery was quick and convenient. Enjoy your new purchase,
Megan at Customer Care
The staff were fantastic nothing was to…
The staff were fantastic nothing was to much trouble as I'm disabled.
January 3, 2026
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thanks for the amazing review Mark! We’re thrilled to hear our team went above and beyond for you. Nothing is ever too much trouble when it comes to making our customers smile! 😊
We hope to welcome you back soon!
Megan at Customer Care
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate your kind words! We are happy to hear that we were helpful and knowledgeable during your experience with us.
Excellent Service
Excellent communication throughout. Salesman very helpful. Delivered on time, in good condition. Nice delivery drivers. All round positive experience
December 5, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate you sharing your positive experience! We're so happy to hear that you received excellent communication, helpful service, and on-time delivery.
– Thank you, Jess- Team Bensons
You need to ensure you keep Darrel…
You need to ensure you keep Darrel working for your business.
The man has charm and knowledge in abundance ( no, we are not related).
November 29, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate your feedback and are so glad to hear about your positive experience. We value employees who provide excellent service and are grateful for your highlighting this.
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