A great experience in the Salisbury store, thanks to a friendly, professional and very prepared store assistant/manager. A perfect balance of time to freely test the various mattresses, as well as the... See more
Company replied
Location
Switch locationUnit B Bourne Retail Park, Dairy Meadow Lane, SP1 2NY Salisbury, Wiltshire, GB
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In the shop the sales person was very helpful and also gave us time to explore the various beds and then decide. He then explained various options available and the price breakdown of these. The tea... See more
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the gentleman who served us was professional , friendly and gave good advice and information. There was a good choice of beds and mattresses and the prices and payment terms were reasonable. The on... See more
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A pleasant setting and good display of beds. Four stars instead of 5 simply because there was only one single bed on display (an adjustable one) and it might have been helpful to have one or two more.... See more
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Company details
About Bensons For Beds - Salisbury Bourne Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Bourne Retail Park, Dairy Meadow Lane, SP1 2NY, Salisbury, Wiltshire, United Kingdom
4.8
Excellent
80 reviews
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I found the product I needed easily
I found the product I needed easily. Signage on products useful. Staff very helpful but not intrusive. Organised a delivery date very easily.
November 26, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We’re so pleased to hear you found everything easily and that our signage and team support made your visit stress-free! Organising delivery should always be simple, so we’re glad that was your experience too. 💜
Thank you for your positive review – Lauryn at Customer Care
Guys in Salisbury store were amazing…
Guys in Salisbury store were amazing really knowledgeable and the delivery drivers went above and beyond thanks guys !!
November 18, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We’re thrilled to hear the Salisbury team were amazing and that our delivery drivers went above and beyond for you! Knowledgeable staff and exceptional service are what we aim for every time – thank you for sharing your experience. 💜
Thank you for your positive review Jon – Lauryn at Customer Care
Bed purchase
An excellent service was provided by Stephen and we came away with a bed that we are extremely content with after his good advice.
November 2, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate you sharing your positive experience. We are so glad to hear that our advice assisted you in choosing a bed that you are extremely content with!
We’re so glad you had a great experience!
Megan at Customer Care
Salisbury branch attended by Leigh from Poole branch
Leigh, the sales assistant, had the perfect balance of giving useful information and guidance.
November 11, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate you sharing your experience with us Debbie. We are happy to hear that our sales assistant provided useful information and guidance with a perfect balance.
Looking forward to welcoming you back soon,
Megan at Customer Care
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Good sales person
Good sales person, gave a guide to a wide range of mattresses. Very helpful.
Mattress has arrived as arranged, and brought in by pleasant happy lorry drivers.
Excellent service.
November 3, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're glad you found our salesperson helpful and informative. It's great to know the mattress arrived as scheduled, delivered by a pleasant team. Thank you for your review,
Megan at Customer Care
We didn't know what we needed from a…
We didn't know what we needed from a mattress as we both sleep differently, we were advised on a mattress that gave us both firm and soft,we also went for a divan base with 2 drawers,felt the drawers were not as deep as we have already got but were told we could get another small drawer in the divan which solved the problem.advise and experience was excellent.
October 28, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We’re so pleased our team could help you find a mattress that suits both your needs and offer a practical solution with the divan drawers! It’s great to hear the advice and overall experience were excellent – that’s exactly what we aim for.
Thank you for your positive review Melissa – Lauryn at Customer Care 💜
Benson Beds sailsbury
The salesman was very patient and helpful new what he was talking about and the delivery men were great and put the bed were it was needed and were very polite over all a great experience
October 18, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate you sharing your experience. We're happy to hear that our salesman was patient and helpful, and that our delivery men were polite and accommodating in setting up your bed.
Thanks again for your support—it means a lot!
Megan at Customer Care
Steve was very helpful in making our decision
Steve was very helpful in making optimum suggestions and even the delivery date is excellent. Well done Steve
September 28, 2025
Unprompted review
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thanks a ton for the lovely feedback! Steve loves making sure everything runs smoothly from start to finish. Glad you had such a great experience!
Take care,
Megan at Customer Care💜
Great showroom and ordering process
Great showroom and ordering process. Very thoughtful guidance and advice. With flawless and effective delivery
September 7, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate you sharing your positive experience! We're happy to hear that you found our showroom and ordering process great, and our guidance and delivery effective.
Thank you,
Lauryn at Customer Care.
Testing Mattress before Buying
We were able to view product in showroom. Sales person was extremely helpful. We then went away to think about alternatives and purchased on line.
September 12, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're happy to hear that our salesperson was helpful during your showroom visit. Thank you for purchasing online after considering your options. We appreciate your feedback!
Best Wishes,
Megan at Customer Care
Brilliant customer service
Brilliant customer service! Friendly and efficient and knew the products. Would definitely recommend.
August 29, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate your positive feedback! We're happy to hear that you received brilliant, friendly, and efficient customer service. We value your recommendation, Megan at Customer Care
Excellent very helpful staff
Excellent very helpful staff. Steve in Salisbury was very friendly easy to deal with was not pushy. Did not try to sell us something more expensive. Listened to what we wanted answered questions very good experience. Have bought before and will again when we need to
July 21, 2025
Unprompted review
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for the lovely review! Our team at Salisbury is dedicated to providing friendly, helpful service without being pushy. We're so glad you had a great experience and we look forward to seeing you again in the future, Megan at Customer Care
Great experience and helpful staff
We were helped by Steve at the Salisbury store. He was very knowledgeable and explained feedback he had from other customers that was helpful in our decision making.
July 1, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your positive review! We are so glad Steve was able to assist you at our Salisbury store. Our team members take pride in providing knowledgeable and helpful service to our customers. We truly appreciate your support and hope to see you again soon,
Megan at Customer Care
Very helpful
Very helpful, let us look before offering assistance, which is always welcome, job done .
June 17, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We appreciate you taking the time to leave us your feedback. We're glad that you found our team helpful and that you had a positive experience. Take care Bryan, Megan at Customer Care
Great customer service from Steve
Great customer service from Steve, a pleasant and easy transaction
June 4, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're glad you found the transaction pleasant and easy, and that you appreciated the customer service. Thank you for your positive feedback, Megan at Customer care
Efficient delivery and good in store…
Efficient delivery and good in store service. For something such as a bed you need to see it in person… a photo on a website is not enough!
February 23, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
We're glad you enjoyed your in-store experience and efficient delivery. We agree that seeing a bed in person is essential, and we appreciate you mentioning the importance of that. Thanks for your feedback, Megan at Customer Care
Thank you to Angela in Salisbury for…
Thank you to Angela in Salisbury for providing us with an excellent experience throughout the process!
April 27, 2025
Unprompted review
Reply from Bensons For Beds - Salisbury Bourne Retail Park
"Thank YOU for choosing us, and for sharing your positive experience with Angela in Salisbury. We're thrilled to know we provided you with exceptional service!" #CustomerLove #SatisfiedCustomers
Excellent customer service team
Excellent customer service team, very supportive and provides adequate information about different products for customer to make best decisions.
April 28, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you for your kind words! Our team strives to provide excellent service and help customers make informed decisions. We appreciate your support!
Sleep well,
Team Bensons💜
Customer service was excellent
Customer service was excellent, explained the differences between mattresses and showed us how to work the electronic base on the bed we purchased.
April 12, 2025
Reply from Bensons For Beds - Salisbury Bourne Retail Park
Thank you so much for your positive review! Our team is dedicated to providing exceptional customer service and we're thrilled to hear that we were able to help you find the perfect mattress and show you how to use the electronic base. We appreciate your business and hope you enjoy your new bed!
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