Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
Company replied
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
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See what reviewers are saying
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... See more
Company replied
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patient... See more
Company replied
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
4.8
Excellent
358 reviews
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We were allowed to walk around the…
We were allowed to walk around the store and try the beds out with no issues if we wanted any help we would just ask
May 2, 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your positive feedback! We strive to create a comfortable and pressure-free shopping experience for all of our customers. We are always here to assist you in finding the perfect bed for you. We hope to see you & your family soon.
Sleep well, Team Bensons💜
Great in store experience
Great in system experience, Kate was helpful and friendly and gave a quote in store and took my order over the phone. I had a query a couple of days later and she was more than happy to help. Quality products and value for money is the reason we chose Bensons for beds, great customer service as well made it a great shopping experience.
April 21, 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words! We are thrilled to hear that Kate provided attentive and friendly service, and that you had a great shopping experience. We strive to offer quality products, value for money, and excellent customer service - it's what sets us apart. We appreciate you!
Sleep well, Team Bensons💜
Excellent service provided by Kate
Excellent service provided by Kate. She helped us through the entire process. At no point did we feel rushed or pressurised by her to purchase a mattress. She was able to answer all of our questions with ease. Thanks Kate!
April 21, 2025
Reply from Bensons For Beds - Sheffield628
Thank you for your kind words and feedback! We're thrilled to hear that Kate provided you with excellent service and made your mattress purchase process enjoyable. Our goal is always to provide a pressure-free experience and we appreciate your support. Sleep well, Team Bensons💜
Micheal was very helpful
April 4, 2025
Reply from Bensons For Beds - Sheffield628
Thank you for sharing your positive experience with us! We're glad that Michael provided helpful service. We'll be sure to pass along your kind words to him. We appreciate your support!
Reply from Bensons For Beds - Sheffield628
Thanks a lot for your kind words and for sharing your 5-star review with us. Take care, Megan at Customer Care
Drake House excellent service store
Myself and my dad went into the shop at Drake House Sheffield. From start to finish the experience was professionally and friendly. Dad tried the mattress assessment bed which really helped him to understand where he needed the support. The transaction went smoothly and we were kept informed at all stages of the delivery. The delivery men were.friendly and informative. Excellent service from start to finish.
March 14, 2025
Unprompted review
Reply from Bensons For Beds - Sheffield628
We're happy to hear that your experience at the Sheffield shop was professional and friendly. It's great to know the mattress assessment helped and that you were informed about the delivery. Thank you for your positive feedback, Megan at Customer Care
A very easy experience
Salesperson Judith was very supportive and helpful in assisting me in making my decision on which matress to purchase.
She was knowledge and not pushy in just trying to sell to me. Giving me pricing options and time to think about my purchase.
She was also a lovely person to chat to and very positive about working for the company which reassured me.
I had previously been looking to buy a matress online but very easily became overwhelmed with too much choice and whether the products are good quality or not.
I am old-school and prefer face to face so this was perfect for me as the shop is 5 minutes away from where I live.
March 9, 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that the salesperson was so supportive during your mattress selection. It's great to know that the assistance, pricing options, and positive atmosphere reassured you. We appreciate you sharing your experience, Megan at Customer Care
Knowledgeable friendly staff
We were helped and had the different mattress types explained. We went onto the tester bed to find the correct firmness, at no point were we pushed into making a purchase, which I feel more comfortable with. Very friendly service.
March 7, 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you found our service friendly and informative. It's great you felt comfortable exploring the mattress types and firmness without any pressure to buy. Thank you for your positive feedback, Megan at Customer Care.
Bensons for beds.
Bensons for beds.
Very efficient from ordering to delivery
February 28, 2025
Unprompted review
Reply from Bensons For Beds - Sheffield628
We're happy to hear that your experience, from ordering to delivery, was efficient. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Excellent customer service
Excellent customer service, very knowledgeable and friendly
January 24, 2025
Reply from Bensons For Beds - Sheffield628
We appreciate you taking the time to share your positive experience! It's great to hear our team was knowledgeable and friendly. Thanks, Megan at Customer Care
Reply from Bensons For Beds - Sheffield628
We're glad our staff was informative and friendly without being pushy. We appreciate your positive feedback and support, Megan at Customer Care
We went to Benson to purchase a…
We went to Benson to purchase a mattress. The staff were very helpful. First question asked was, how do you sleep? On your side, back, front?? We were advised straight away which type of mattress would suit us best. We tried several different options before deciding on the one that we wanted. Their system was down at the time, but as promised a receipt and delivery date was emailed later that day. We would definitely recommend to family and friends.
February 13, 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that our staff were helpful during your mattress purchase. It's great you found the perfect option after trying different mattresses and that you received your receipt and delivery date as promised. We appreciate your recommendation, Megan at Customer Care
Good service
January 29, 2025
Reply from Bensons For Beds - Sheffield628
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care
Really Helpful
Really helpful. Judith at the Drakehouse Sheffield store was top notch. Pleasure to deal with. 👍🏻
January 29, 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you had such a positive experience. It's great to know the team member was so helpful. Thank you for your fantastic feedback, Megan at Customer Care
Excellent choice
Excellent choice, very competitive price and great quality. No hard sell, just knowledgeable advice when you needed it.
Rob was brilliant, knew his stuff and very helpful and friendly without being in your face. Really great experience.
January 22, 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you found an excellent choice at a competitive price! It's great to know that our advice was helpful and friendly. We appreciate your positive feedback and are glad you had a great experience.
Take care,
Megan at Customer Care
Worst mattress ever!!!
I bought a mattress from these 4 years ago, I was told to flip the mattress every 2 weeks with weighs in excess of 40kg. I have slept terribly for 4 years. After flipping the mattress every 2 weeks like I was told I was left with indentation on both sides giving me a bad back. Tried to claim the warranty and was told the lats were too wide, by the way that was the way I bought the bed and I was told not by oak furniture land. Terrible experience and I will never shop with these cowboys again.
January 5, 2025
Unprompted review
Reply from Bensons For Beds - Sheffield628
We're very sorry to hear about the discomfort you've experienced with your mattress and the issues you faced with the warranty claim. We appreciate you bringing this to our attention, and we'll review your feedback regarding the advice you received and the warranty process.
Take care, Megan at Customer Care
Very pleased
A pleasant salesman who didnt pressurise me but was very helpful. The price was also very good.
January 13, 2025
Reply from Bensons For Beds - Sheffield628
We appreciate you sharing your experience! We're happy to hear that our salesperson was helpful without being pushy, and that you were pleased with the price. Take care, Megan at Customer Care
Excellent service
January 16, 2025
Reply from Bensons For Beds - Sheffield628
Thank you Chris! Your positive feedback is much appreciated. Take care, Megan at Customer Care
Just want to say a thank you to Judith…
Just want to say a thank you to Judith at Drakehouse Retail Park. Very helpful and knowledgable. Made our experience very enjoyable so far!
January 12, 2025
Unprompted review
Reply from Bensons For Beds - Sheffield628
We're happy to hear that your experience at Drakehouse Retail Park has been enjoyable! We appreciate your kind words and are glad that our team member was so helpful and knowledgeable.
Take care,
Megan at Customer Care
I was welcomed by friendly professional staff. They showed me the beds I was interested in and the different mattresses. Very helpful
I was welcomed by friendly
January 13, 2025
Reply from Bensons For Beds - Sheffield628
We're happy to hear that you felt welcomed! Thank you for your positive feedback; it means a lot to us. Take care, Megan at Customer Care
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