Helpful staff and also drivers on delivery. Problems sorted out as the mattress was to firm..Ordered a medium instead with no problem.
Location
Switch locationUnit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ Sheffield, Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had to use the 40 night comfort guarantee as we just didn't get on with the first mattress we chose. But they made it all very easy, and the staff in-store at Drakehouse sorted everything out f... See more
Company replied
We visited the drakehouse Sheffield branch today and we was met by one of their staff members called Kate who was brilliant. Kate took us through all the different variations of mattresses and patient... See more
Company replied
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction... See more
Company details
About Bensons For Beds - Sheffield628
Written by the company
Contact info
Unit 19 Drakehouse Retail Park, Waterthorpe, S20 7JJ, Sheffield, Yorkshire, United Kingdom
- 1142486489
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lady was helpful and polite.She…
The lady was helpful and polite.She took time to explain things to us.Excellent service.
always super helpful and informative…
always super helpful and informative without being pushy
Kennedy Ottoman bed
Knowledgeable staff. No hard sell or hard up sell. Just pleasant. Delivered on time and straight forward to build myself. 5 year warranty too. You get what you pay for
Excellent service.
The excellent knowledge of the gentleman that served us. ( he did tell us his name but I’ve forgotten) The machine bed he put us on to show our pressure points on different mattresses and then took us to each one that was suitable for us. I thought it would have took forever but it didn’t. Well pleased.
Pleasant shopping trip
We were not harassed constantly but was made aware that staff was there to assist if needed . When the member of staff did assist us. He was friendly, pleasant and gave us good advice but not pushy .
No pressure from sales staff.
No pressure from sales staff.
Helpfull, knowledgable assistance given.
Excellent- Judith was just so helpful
Excellent- Judith was just so helpful
Regards
John
Very pleasant
Very pleasant, helpful but in no way pushy sales lady. We were looking for a sofa bed. We purchased one that could be 2 singles or a double, so we have more choice of uses. Delivery half way across the country was no problem plus it will be with us on the day of our choice.
So happy with our purchase
So happy with our purchase! It arrived today and it's stunning and didn't cost a fortune. The store manager sold us the sofa bed and he was great, no complaints. The sofa bed arrived on time and was put together in about 10 minutes. I'd definitely buy from Bensons again.
Friendly staff who knew what they were…
Friendly staff who knew what they were talking about. Salesperson Jane explained all about the different types of mattresses /headboards and bases, which covered materials used and how construction affects how the mattress could be used in situ .
Everything was explained well and no pressure was put on us to make a purchase.
The experience in branch can’t be matched online.
Would recommend
very nice mattress
I get really, really nice mattress it's really really good condition to sleep easier in my life 🥰😍 about the stuff really friendly stuff.
Great experience
Judy was very knowledgeable and not pushy at all, pleasure to spend lots of money!
Brilliant service. What an excellent company to deal with
What an excellent company to deal with, probably the best I’ve experienced. Communication has been great regarding delivery times and slots, several timely texts received from them advising delivery date and then time slot. Delivery was made spot on the time they said. Delivery drivers Wayne & Jordan very professional & friendly. We would definitely recommend this company.
Very good service and helpful staff at…
Very good service and helpful staff at crystal peaks.
Experience in types of Bed
The lady we spoke with made us feel welcome very polite and very good explaining different types of mattress. Gave us a good deal and made us feel that we had bought the bed we required
A great experience
A lovely warm welcome when we entered the store.
My mum was a little apprehensive about trying the beds but Christopher put her at ease with his friendly approach. His knowledge was great and not overwhelming and my mum came away happy with her purchase.
Thank you
Excellent good service knowledgeable…
Excellent good service knowledgeable polite and will buy again from bensons
Always helpful and polite with good…
Always helpful and polite with good advice can’t fault the service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







