We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... See more
Company replied
Location
Switch locationUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Staff are very knowledgeable, even the trainee we saw on our previous visit, they are not pushy as in some bed retailers, but they pointed out discounts and all the options. Very happy with the servic... See more
Company replied
Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... See more
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Olivia was most helpful in assisting me to make a purchase of a new mattress. She was very knowledgeable and enabled me to make a good choice of mattress which met my needs. I felt comfortable to try... See more
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Company details
About Bensons For Beds - Solihull
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, United Kingdom
4.7
Excellent
168 reviews
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Professional service and advice
December 29, 2025
Reply from Bensons For Beds - Solihull
We appreciate you taking the time to share your experience. We're glad you were satisfied with our professional service and advice. Thank you for your positive review – Lauryn at Customer Care 💜
Really impressed
Buying the mattress in store was a really positive experience as staff were knowledgeable without being pushy. Gave us time to make our minds up after showing us plenty of mattresses that met our requirements.
The delivery was straightforward and the guys took the mattress upstairs and took all packaging away with them. They explained how to look after the mattress for the first few weeks.
Overall I am really impressed and would recommend Bensons Solihull.
November 29, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you for sharing your experience! We’re delighted the team provided knowledgeable, pressure-free guidance and that delivery was smooth and informative. Thank you for your positive review – Lauryn at Customer Care 💜
Ryan at Solihull branch provided…
Ryan at Solihull branch provided exceptional customer service
It was so refreshing to meet a young sales assistant who was knowledgeable, patient and friendly,without being pushy.
Thank you so much Ryan!
November 26, 2025
Reply from Bensons For Beds - Solihull
We appreciate you sharing your experience. We're happy to hear that our sales team member at Solihull was knowledgeable, patient, and friendly, providing exceptional customer service. We value your feedback!
– Thank you, Jess- Team Bensons
Quick efficient polite service
December 1, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate your positive feedback! We are glad you found our service quick, efficient, and polite. Thank you for choosing us!
Great customer service
Great customer service
Good knowledge of the products and a very nice sales assistant.
November 28, 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that you had a positive experience with our sales assistant! We appreciate your feedback regarding their product knowledge and service.
Great service in store
Great service in store, quick and efficient service. Excellent customer service and product knowledge too.
Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering us to complete this survey!
The only reason we eventually completed this survey was to try and reduce the high volume of texts / emails from Bensons received at all times of the day, even 08.12 on a Sunday morning!
We haven’t actually received our product yet, so maybe Bensons should send just one message asking for customers to complete a survey once they have delivered it.
November 26, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're happy to hear that you had great in-store service. We apologize for the excessive messages and any inconvenience caused by the timing of these. We appreciate your feedback regarding our survey practices and will review this to improve our customer experience. Thank you for bringing this to our attention.
Visited few bed stores in Shirley and…
Visited few bed stores in Shirley and customer services was applying in Dreams,and other neighboring stores, walked into Bensons store was greeted by lovely sales assistant Gillian, who guided me around different beds, lovely customer service from start to finish, happily purchased 3 beds. Highly recommend Bensons in Shirley excellent customer service...
November 16, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're happy to hear that you received excellent customer service in our Shirley store and found the perfect beds. Thank you for recommending us,
Megan at Customer Care
Reply from Bensons For Beds - Solihull
Thank you for your kind words! We’re so pleased to hear you found our team friendly and helpful. Providing excellent service is what we strive for every day, and we look forward to assisting you again soon,
Megan at Customer Care!
Good customer service and a good range…
Good customer service and a good range of products.
November 11, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Outstanding customer service
Excellent service fantastic customer service and a friendly professional manner from the team
November 5, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We’re thrilled to hear you received excellent service and that our team made the experience friendly and professional! Your feedback means so much to us.
Thank you for your positive review Adrian – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Solihull
We appreciate you mentioning our helpful and friendly staff! We are so happy you had such a positive experience with us.
Take care and see you again soon,
Megan at Customer Care
Ease of ordering and discounts offered…
Ease of ordering and discounts offered which made the purchase affordable.
October 27, 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that you found ordering easy and appreciated the discounts! Thank you for your positive feedback; we appreciate your support.
Megan
Customer Care Team
Excellent delivery experience
Excellent delivery experience. Staff was very cordial, efficient and punctual.
October 25, 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that our staff provided an excellent, efficient, punctual, and cordial delivery experience! We appreciate your positive feedback,
Megan at Customer Care
A no stress way to buy a new bed
I was unsure of what sort of mattress I needed. Ryan who gave me advice was great. Very professional and knowledgeable. I didn't feel pressured at all and went away to think about quote. Ryan contacted me to let ke know there was a better offer available but again no pressure. I did return and found a bed/mattress to suit my budget. I was then able to access an interest free package as well. From beginning to end a great service thank you Ryan
October 21, 2025
Reply from Bensons For Beds - Solihull
We're so pleased to hear that Ryan provided such knowledgeable and pressure-free support throughout your mattress journey. It’s great to know you felt confident in your decision and found a bed that suited both your needs and budget. We're so glad the experience was smooth from start to finish.
Thank you for an amazing review – Lauryn at Customer Care 💜
Lots of choice and good quality…
Lots of choice and good quality products. Friendly and helpful staff and efficient service.
October 19, 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that you found a lot of choices and good quality products! We're also glad you found our staff friendly, helpful, and efficient.
Clare, thank you for your review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Solihull
We appreciate your recommendation and are happy to hear you received excellent customer service! Thank you for your positive feedback.
Thank you,
Lauryn at Customer Care
Poor customer service
Ordered a bed 5 years ago. Billing address was different to delivery address. Went back to store to order a new bed. Colleague in store named Jill. Repeated the order. The old billing address was used as the delivery address. Delivery driver refused to deliver to correct address. The store manager Jilly refused to admit any error and stated I had signed the paperwork and told me I needed to speak to customer service. Customer service told me its a dispute with the store and to go back to them. My original good interaction with the previous store manager liz is what made me return. I can understand where the error was made as your system didnt keep the previous delivery address but not even attempring to reschedule the delivery was astounding. It shows the level of care you treat your customers with. Prerty much case of you signed for it so deal with it yourself. Will never use this company again.
September 25, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate you sharing your experience. We're sorry to hear about the issues with your order and the delivery address mix-up. I understand this is disappointing and I apologise for the inconvenience caused by this. We appreciate your feedback and we'll review this internally to improve our processes.
Thank you,
Lauryn at Customer Care
Great customer service &…
Great customer service & communications. Delivery team were excellent
September 22, 2025
Reply from Bensons For Beds - Solihull
We appreciate you sharing your positive experience! We're happy to hear our customer service and delivery team exceeded your expectations.
Thank you,
Lauryn at Customer Care.
Good experience at the Solihull Sears Retail Park branch of Bensons for Beds
There was a good choice of beds and mattresses and the showroom was pleasant and easy to look round. Ryan was very helpful. He understood our requirements and helped us to find a bed that was just what we needed.
September 20, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're happy to hear that you found a great selection of beds and mattresses in our showroom. We're glad that our team member was helpful and understood your needs, assisting you in finding the perfect bed.
Thank you,
Lauryn at Customer Care.
Jess was amazing
Jess was amazing! She was kind, friendly and professional. She was very knowledgable about the products and we enjoyed our consultation with her as well as finding it informative!
September 18, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate you sharing your experience! We're happy to hear that our team member was kind, professional, and knowledgeable. We value your feedback and are glad you found your consultation informative.
Thank you,
Lauryn at Customer Care.
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