We visited Benson for Beds at Solihull Retail Park and the service and attention to detail was fantastic. We felt truly looked after by Liz who took the time to show us the different products and opti... See more
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Location
Switch locationUnit 4 Solihull Retail Park, Chalford Way, B90 4LD Solihull, West Midlands, GB
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Staff are very knowledgeable, even the trainee we saw on our previous visit, they are not pushy as in some bed retailers, but they pointed out discounts and all the options. Very happy with the servic... See more
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Great service in store, quick and efficient service. Excellent customer service and product knowledge too. Pity that was followed by too many ’spam’ text messages thereafter, mainly pestering... See more
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Olivia was most helpful in assisting me to make a purchase of a new mattress. She was very knowledgeable and enabled me to make a good choice of mattress which met my needs. I felt comfortable to try... See more
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Company details
About Bensons For Beds - Solihull
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Solihull Retail Park, Chalford Way, B90 4LD, Solihull, West Midlands, United Kingdom
4.7
Excellent
168 reviews
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Lovely buying experience
Popped into Bensons to have a look at headboards. I came out with a wardrobe and a bed! Steve, the sales advisor gave good old fashioned customer service - respectful and listened to understand my preferences. He gave detailed information about the products and then just let me do the buying so to speak.
I was surprised by the fabulous range of wardrobes they had (thought it was only beds), and the promotion that was available was too good to pass by.
July 1, 2025
Reply from Bensons For Beds - Solihull
Thank you for your wonderful review! We are thrilled to hear that our sales advisor, Steve, provided you with excellent service and helped you find the perfect wardrobe and bed. Thank you for choosing Bensons for your furniture needs and taking advantage of our current promotion,
Megan at Customer Care
Great Customer Service
Jess, who advised me and helped me choose the best mattress for me was brilliant. She was friendly and knowledgeable and helped me through each step of the purchase. The range of goods available and the price ranges were excellent.
June 12, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate you sharing your positive experience with us John! We are so glad to hear that our advisor was helpful in guiding you to the perfect mattress. We're happy you found our range and prices excellent. Thanks for your feedback, Megan at Customer Care
I thought you had a good range of beds
I thought you had a good range of beds, and the store had a good feel to it, unlike two others I visited.
The sales lady was really helpful, clearly had a lot of experience.
Only downside was having to wait till the 1st July for delivery.
June 6, 2025
Reply from Bensons For Beds - Solihull
We're glad you appreciated our bed selection and store atmosphere. It's great to hear that our sales team member was so helpful. We acknowledge the delivery wait time and appreciate your patience.
Take care, Megan at Customer Care
Well laid out showroom
Well laid out showroom. Assistant was extremely patient and helpful.
May 22, 2025
Reply from Bensons For Beds - Solihull
We're glad you enjoyed your experience! It's wonderful to hear our assistant was patient and helpful in our well-organised showroom. Take care, Megan at Customer Care
Outstanding Bensons for Beds’ Thank you Excellent service
Excellent service from the staff in store and delivery gentlemen …..first class
My previous experience was with another well known company D****S.
It will be Bensons for all future purchases for me and my family
Thank you
May 16, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you for your glowing review! We take pride in providing top-notch service both in-store and during delivery. We're honored to have your continued support and look forward to serving you and your family for all future purchases. Thank you for choosing Bensons!
Nothing wrong with the shop or the…
Nothing wrong with the shop or the sales people. But a month and a half a delivery is beyond a joke. I’m now left without a bed.! For a long time
May 8, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate your feedback and apologise for the unacceptable delivery delay. We'll investigate to see how we can improve our delivery times in the future. Thank you, Megan at Customer Care
Great service from Gabbi the moment we…
Great service from Gabbi the moment we walked through the door. Helpful but not pushy, he guided us to the best bed for us. His boss was equally helpful when we went in to buy, she also offered us really good advice.
May 6, 2025
Reply from Bensons For Beds - Solihull
Thank you for taking the time to leave such a positive review! We are thrilled to hear that Gabbi provided great service. Thank you for choosing us!
Sleep well, Team Bensons💜
NIce salesman
NIce salesman, very low pressure. Good range for what we wanted.
April 29, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We are so happy to hear that you had a positive experience with our salesman and found the perfect product for you without feeling pressured. We strive to make our customers feel comfortable and satisfied. Thank you for choosing us!
Sleep well,
Team Bensons💜
Steve was very supportive and helpful
Steve was very supportive and helpful. Understood my requirements and directed me to a suitable range of products. He was informative, polite, and pleasant. All staff welcomed me and were friendly when I walked in to the store. I have purchased from Bensons before.
April 25, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you for choosing Bensons, we're delighted to have helped you find the perfect products to meet your needs. Our knowledgeable and friendly staff are always here to assist you. Thank you for being a returning customer, we truly appreciate your support!
Sleep well, Team Bensons💜
Reply from Bensons For Beds - Solihull
I am so happy to hear that our staff was able to provide you with excellent customer service! It's our goal to make every interaction helpful and friendly. Thank you for choosing us.
Sleep well, Team Bensons💜
Everything I would want excellent trouble free experience from a first…
Everything I would want from a first class delivery service. On time, tidy, efficient and very friendly operatives.
Will definitely be using Bensons beds again if only for the quality of delivery.
April 15, 2025
Reply from Bensons For Beds - Solihull
Thank you for your kind words! Our team strives to provide top-notch service to our customers, and we are thrilled to hear about your positive experience. It means a lot to hear that you will be choosing us again. We look forward to serving you in the future! - Team Bensons 💜
Reply from Bensons For Beds - Solihull
Thank you for the incredible review! We appreciate your kind words and are thrilled to hear you had a positive experience with us. Our team is dedicated to providing excellent service every time. See you again soon!
Highly recommend bensons
From ordering and getting amazing advice from sales team especially carol, to superb on time delivery with care from Wayne and Lewis delivery team, I highly recommend going to bensons for your next bed or mattress, over the moon with replacement mattress as I ordered the wrong firmness and bensons replaced for the right firmness thanks to their 40 night promise, thank you so much to staff and delivery team at bensons. All the best Stefan hogan
April 16, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you for your amazing review, Stefan! We are thrilled to hear that you received top-notch service from our sales team and delivery team. Our 40 night promise ensures our customers are completely satisfied with their mattress. We appreciate your recommendation and hope you enjoy your new bed. Sweet dreams! 🛏️ #BensonsforBeds
The lady at the shop was so helpful.
The lady at the shop, ordered our bed with due care and attention with making sure all the discounts were added, we got to try each mattress out until we found what worked for us. The delivery went well with 2 men being super helpful and carrying the heavy bed parts to where I needed them. Had plenty of update on when the bed was coming and the instructions were very easy to read.
March 30, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
Thank you for your kind words! We strive to provide exceptional service and are delighted to hear that you had a positive experience with our team. We're glad you were able to find the perfect mattress and that the delivery process went smoothly. We appreciate your business and hope you enjoy your new bed!
Very happy :)
Really happy with the service from Benson's. It's my second time using them and can't fault either. The added tip from the delivery team this time about watching out for the bed springing open after the packaging was removed was really helpful because we wouldn't of known otherwise:) thank you, and the fact that the bed was so simple to put together as it came in 2 halves which we wasn't expecting was a very welcome surprise :) from ordering the bed to sleeping in it so far I cannot fault anything :)
March 31, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We're happy to hear that you're pleased with our service and appreciate the delivery team's helpful tip! It's great to know the bed was easy to assemble and that you're enjoying it. Thank you for your positive feedback; we appreciate it. Megan at Customer Care
The customer service is outstanding
The customer service is outstanding! The seller Mr Andy couldn’t be more helpful! Really appreciate the approach and assistance! Now we expect the product will be same level as the Customer Service!
March 29, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate you taking the time to share your experience. We are so glad to hear that you received outstanding customer service and helpful assistance. We hope you enjoy the product, Megan at Customer Care
My recent experience with Bensons.
The plastic cover the mattress was in was clearly dirty. There was a mark on the mattress. The mattress protector I purchased, the bag it was in, the handle was torn off. Overall, the experience was disappointing due to the delivery of my mattress and how my items were received. Totally disappointing and a shame, as my experience purchasing the mattress was very good. The delivery men were unfriendly and unprofessional.
March 27, 2025
Unprompted review
Reply from Bensons For Beds - Solihull
We appreciate you sharing your experience. We're sorry the delivery and condition of your mattress and protector were not satisfactory. We'll address the issues with our delivery team and packaging to ensure better service in the future. Thank you, Megan at Customer Care
Excellent professional advise
Your sales assistant Jess was most informative and helpful which made my purchase and decision much easier
March 21, 2025
Reply from Bensons For Beds - Solihull
We appreciate your positive feedback! We're so glad to hear that our sales assistant's knowledge and support made your purchase decision easier. Take care, Megan at Customer Care
Reply from Bensons For Beds - Solihull
We appreciate your positive feedback regarding our sales team and service. We are happy to hear that you are very satisfied with us! Take care, Megan at Customer Care
Quick and easy
Very well looked after by a knowledgeable, pleasant and helpful young lady sales assistant. 😀
March 16, 2025
Reply from Bensons For Beds - Solihull
We're happy to hear that you had such a positive experience with our sales assistant! We appreciate your kind words and are glad she was so helpful. Take care, Megan at Customer Care
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