Bensons For Beds - St Helens319 Reviews 

400
TrustScore 5 out of 5

4.9

Unit 6d Ravenhead Retail Park, WA9 1JF St Helens, Merseyside, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service Great choice of beds and furniture to browse Easy options to pay Customer focused staff Ben was very helpful and listened to requests to come up with the best options for m... See more

Company replied

Rated 5 out of 5 stars

Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... See more

Company replied

Rated 4 out of 5 stars

The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... See more

Company replied

Rated 5 out of 5 stars

Our first choice of mattress from Bensons was not suitable for us so we took up the 40 night guarantee offer and had it confirmed by email. We went to the store, chose a new mattress, which was deliv... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - St Helens319

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom

  • 174428757

4.9

Excellent

TrustScore 5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(400)

25,135 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered on time by helpful delivery…

Delivered on time by helpful delivery men. I haven had to contact customer service yet and i hope i won't need to.

March 6, 2025
Unprompted review
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that our delivery was on time and helpful! We appreciate your positive feedback and hope you continue to have a great experience. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Easy peezy no fuss lovely lady no…

Easy peezy no fuss lovely lady no pressure service makes spending easier thanks for that. Just waiting for the bed now. Best regards Enid and Joe

February 28, 2025
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that you found the service easy and stress-free. Thank you for your kind words; we appreciate your patience as you await your bed's arrival. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Harry your representative went above…

Harry your representative went above and beyond he was very professional and a credit to your company.

February 19, 2025
Unprompted review
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We appreciate your positive feedback! We're so happy to hear that our representative was professional and exceeded your expectations. Thank you for choosing us, Megan at Customer Care

Rated 5 out of 5 stars

Helpful in store assistants, easy process

Helpful in store assistant

February 7, 2025
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that our assistant was helpful. Thank you for your positive feedback; it means a lot to us.
Take care, Megan at Customer Care

Rated 5 out of 5 stars

Good help good price

February 7, 2025
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that you had a good experience with our helpful service and pricing. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Andy was the salesman that assisted us…

Andy was the salesman that assisted us in store, he was kind, professional and was not pushy in anyway, his aim was to give us the best experience possible when trying to select the correct bed we wanted. He made the whole process straightforward, simple and fun. When we entered the store we didn’t have the intention of buying it there and then but merely to take a look at the beds on show to help us make a decision on what was right for us.
But thanks to Andy we walked after selecting the best bed set up for us.

January 25, 2025
Unprompted review
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that you had such a positive experience. It's great to know that our team member provided you with the support you needed to find the perfect bed. Thank you for sharing your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Matress knowledge very good

Very informative. Didn't feel rushed. Was given the option to try as many beds out to get different experiences. Georgina was very knowledgeable. After trying out a few beds a decision was made. Happy with our purchase. Even better with 25% off. Also they don't make you feel you have to purchase. Always liked Bensons.

January 12, 2025
Unprompted review
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that you found your visit informative and pressure-free. It's great you felt comfortable trying different options and that our team member's knowledge assisted you in making a decision. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

In St Helens...make sure to see Tracey

Visited the St Helens branch on New Years Day and Tracey was highly knowledgeable on the stock, promoting the benefits of each mattress until we found our perfect matress and base combo.

Average coffee, excellent customer service.

January 1, 2025
Unprompted review
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that you found the perfect mattress and base. It's great to know that our team member's knowledge was helpful to you. Take care,
Megan at Customer Care

Rated 5 out of 5 stars

Top notch experience …

Georginia is an excellent store assistant. She made us feel like the whole time we spent exploring the different mattresses was just centered on our comfortability and not just getting sales. She explained every aspect of the product and was also prepared for our queries.
Thanks Georginia the pillows are wonderful

January 7, 2025
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that you felt supported during your mattress search. It's great to know that our team member focused on your comfort and provided detailed explanations. Thank you for acknowledging the wonderful pillows, Megan at Customer Care

Rated 5 out of 5 stars

You're staff member andy at st helens…

You're staff member andy at st helens branch very knowledgeable
And very helpful

January 1, 2025
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We appreciate you taking the time to share your positive experience! Our team is committed to providing knowledgeable and helpful service, and we are so glad. Take care, Megan at Customer Care

Rated 5 out of 5 stars

No pressure from the sales people

No pressure from the sales people. We had an idea what we wanted and weren't pushed into any 'extras' or more expensive items.

January 6, 2025
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

We're happy to hear that you felt no pressure during your visit. It's great to know that our team respected your preferences and purchase decisions. Thanks for your feedback, Megan at Customer Care

Rated 1 out of 5 stars

Brought a bed the beginning of November…

Brought a bed the beginning of November 2024 still not received the bed they keep coming up with different excuses refused are money back just over a thousand pound for it ive phone everyday cos they keep canceling delivery four times been canceled refused money back st helens store do not buy from them staff are very rude and will not help

December 12, 2024
Unprompted review
Bensons For Beds - St Helens319 logo

Reply from Bensons For Beds - St Helens319

Thank you for sharing your feedback Catherine. We’re very sorry for the repeated delivery cancellations, the delay in receiving your bed, and the frustration caused by the refund process. We completely understand how upsetting this must be, especially after waiting so long and investing a significant amount. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your comments were escalated to the relevant team, and we have been working internally to improve. Thank you for your patience while we put this right,
Megan at Customer Care

Rated 5 out of 5 stars

Brilliant experience

Myself and my partner had a brilliant experience mattress shopping in the St Helens store. We were assisted by Georgina, who was extremely helpful and patient. She guided us through the features of a range of mattresses, and comprehensively answered all our questions, which enabled us to choose one we were very happy with. We would definitely return here in future.

November 11, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look