We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... See more
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Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... See more
Company replied
Excellent service Great choice of beds and furniture to browse Easy options to pay Customer focused staff Ben was very helpful and listened to requests to come up with the best options for m... See more
Company replied
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... See more
Company replied
Company details
About Bensons For Beds - St Helens319
Written by the company
Contact info
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom
- 174428757
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Georgina staff at st Helen’s branch was…
Georgina staff at st Helen’s branch was knowledgeable and informed, helpful without being pushy and pointed us in the right direction.
We went into store to have a look at…
We went into store to have a look at the mattresses as we were unsure what want to buy. After speaking with Tracey one of the store assistance and she explained all the different types of mattresses and advising us to lie in the different type to which we preferred.
All this helped us make informed decision to which mattress to buy.
We were greeted with a smile by Harry…
We were greeted with a smile by Harry he asked if we needed help. We asked many questions regarding our purchase. He was very thorough which helped us in our decision. Thank you for making our choice easy.
Wonderful customer service still exists
I didn't think customer service still existed until I visited this store. I visited Bensons for Beds in St Helens to measure a bed I had ordered online. Two members of staff welcomed me and I explained what I needed despite the fact I hadn't ordered the bed in-store at St Helens or any other branch. Collectively these people could not have been more helpful and called in a favour from another store to help me out. I cannot recommend these wonderful staff enough! The store would benefit from not being tucked away at the end of the retail park next to an empty unit so more people can benefit from this warm and friendly service.
Great service in store and no pressure…
Great service in store and no pressure to buy.
Excellent colleague assistance!
I don’t remember the name of the colleague that served us but she was very knowledgeable and helped us choose the right bed for us. She explained all about the extras that could be purchased and about how the delivery will work. Job well done!
My wardrobe has been damaged and none…
My wardrobe has been damaged and none of the delivery guys informed me. So currently I have a crack inside of a brand new wardrobe that wasn’t cheap.
Staff were very helpful and no pressure…
Staff were very helpful and no pressure was put on us to buy anything
I was given time to look and lay down…
I was given time to look and lay down on all the mattresses to make my choice. The buying process was very easy and the sales assistant was very pleasant and helpful
Bed and mattress
The lady in the shop took her time finding which bed and mattress was best for me.
We bought two pillows
Georgina took the time to show us all…
Georgina took the time to show us all options. Very knowledgeable and helpful
Bed review
Georgina gave excellent service and explained all the different types of beds and options and helped to find the right bed for me at the right price.
Helpful staff member prepared to work…
Helpful staff member prepared to work around my needs and budget
Information on mattresses
Good information about the makes & differences between the mattresses we looked at, very helpful staff member & not too overbearing
Andy in St Helens was great
Andy in St Helens was great. Very informative and helpful but not your pushy salesman. He asked the questions to know what we were after and gave us options. Looking forward to getting our new bed and mattress.
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