We checked out Bensons to see if they had what we thought we wanted and they did, but we decided we wanted to try out the beds in store so we went to the St Helens shop. The staff there were very know... See more
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Good salesman (Andy) on hand when I needed him and yet still left me to wander around and test products such as mattresses. Simple questions got straight forward replies from Andy. Pricing for mix ma... See more
Company replied
Excellent service Great choice of beds and furniture to browse Easy options to pay Customer focused staff Ben was very helpful and listened to requests to come up with the best options for m... See more
Company replied
The all round experience was very good. Staff at the store were very helpful as was the delivery/insulation man. The downside was the up to 12 week wait. Although. now we finally have them, they were... See more
Company replied
Company details
About Bensons For Beds - St Helens319
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6d Ravenhead Retail Park, WA9 1JF, St Helens, Merseyside, United Kingdom
- 174428757
4.9
Excellent
402 reviews
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Went in on spec as we were in St…
Went in on spec as we were in St Helens, really just to get information, the customer service was exceptional from your staff member Tracy, she was caring and extremely knowledgeable about all the products and a credit to you company,
August 27, 2024
Helpful knowledgeable staff
Helpful knowledgeable staff. Free to browse without hassle. Good products and good deals.
March 22, 2024
Amazing experience
Amazing experience helpful but not pushy and very informative. Was served by Tracey at the St Helens branch who was very cheery and happy and helpful could not recommend more!
July 17, 2024
Tracey was a very nice and helpful lady…
Tracey was a very nice and helpful lady whilst also giving you the space to just look yourself.
July 16, 2024
Quality Defects.. extreme poor workmanship!
Absolutely shocking quality of ottaman bed with headboard. Ordered 17th March, received 6 weeks later, damaged headboard, ottaman part was faulty but managed to rectify the alignment! Requested replacement headboard, another 6 weeks, again quality was worse than the 1st headboard, tried for the 3rd time, me being hopeful, again faulty, scratched, ripped and beads were horrendous. Paid an extremely high cost, for extreme quality defects! 14 weeks in total! Disgraceful! Not many options as is a complete set, so either have faulty headboard or no headboard! QA is non existent! Compensation offered (which was insulting), accepted headboard faulty as no other choice unless I wished for the saga to continue.... what value did Bensons bring against competitors and Far East... None
March 17, 2024
Unprompted review
The Team Member was Excellent
The Team Member was Excellent
He approached us to let us know he was there but left us alone to peruse at our own leisure. When we had questions he was able to answer them and even rang another store to double check the information he was giving to us.
June 15, 2024
Excellent sales team
Sales person went that extra mile with the information and helping us to pick the right mattress
June 13, 2024
Unprompted review
The lad that helped me choose my bed…
The lad that helped me choose my bed was brilliant, he was very knowledgeable about which bed would be best for me
March 13, 2024
People make a difference
The staff made all the difference, they were very professional, very polite and respectful with lots of information which they shared with a passion.
June 2, 2024
Andy the salesperson was very helpful
Andy the salesperson was very helpful. Listened to what we wanted and was able to answer all our questions and guide us to beds that would best suit our needs. Did not feel pressured at all. Good choice of beds and payment options.
May 30, 2024
We have used the St Helens branch twice…
We have used the St Helens branch twice and received excellent service both times.
May 24, 2024
Good Experience We were allowed to look around at our…
We were allowed to look around at our leisure. When needed help was given with full explanation. Staff extremely helpful and friendly.
May 28, 2024
Good staff
The assistant was so helpful in showing us the beds and he took his time and we were not rushed his name was nick
May 24, 2024
Great staff and very helpfull
The staff were very helpfull in explaining all details about the beds we were looking at
May 21, 2024
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